Customer Service Management products

611,018 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 180 products in the Customer Service Management category, and have found 611,018 companies using these products.

Customer Service Management
Customer Service Management
611,018
Companies using Customer Service Management
Customer Service Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Zendesk 89,915 14%
    tawk.to 81,816 13%
    Zendesk Chat 61,898 10%
    LiveChat 30,657 < 5%
    Tidio Live Chat 30,373 < 5%
    Pure Chat 25,997 < 5%
    Olark 24,919 < 5%
    LivePerson 22,852 < 5%
    Intercom 21,329 < 5%
    OneSignal 20,255 < 5%
    Freshdesk 18,601 < 5%
    Jivochat 16,011 < 5%
    Drift 14,980 < 5%
    MyLiveChat 14,793 < 5%
    Chatra 11,650 < 5%
    Smartsupp 9,545 < 5%
    inSided 8,367 < 5%
    HelpScout 7,936 < 5%
    Crisp 5,809 < 5%
    Salesforce.com Service Cloud 5,025 < 5%
    Ngage Live Chat 4,804 < 5%
    Inline Manual 4,516 < 5%
    LiveAgent 4,226 < 5%
    Comm100 4,122 < 5%
    Salesforce.com Desk.com 3,359 < 5%
    BoldChat 3,227 < 5%
    UserVoice 2,805 < 5%
    Provide Support 2,789 < 5%
    Kayako 2,756 < 5%
    SnapEngage 2,708 < 5%
    LiveZilla 2,680 < 5%
    ApexChat 2,519 < 5%
    Free Call 2,447 < 5%
    Formilla.com 2,130 < 5%
    Salesforce Live Chat 2,115 < 5%
    ClickDesk 1,989 < 5%
    LiveHelpNow 1,545 < 5%
    Oracle Service Cloud (formerly RightNow) 1,532 < 5%
    Reamaze 1,264 < 5%
    Userlike 1,187 < 5%
    Bontact 1,165 < 5%
    Usabilla 1,139 < 5%
    Meiqia 1,137 < 5%
    GrooveHQ 1,133 < 5%
    osTicket 1,105 < 5%
    ServiceMax 991 < 5%
    eGain 943 < 5%
    WebsiteAlive 896 < 5%
    HappyFox Chat 894 < 5%
    RedHelper 892 < 5%
    TeamSupport 799 < 5%
    iZooto 744 < 5%
    Visitor Chat 679 < 5%
    Smallchat 678 < 5%
    WhosOn 678 < 5%
    iAdvize 670 < 5%
    SpeakPipe 660 < 5%
    SAP Service Parts 644 < 5%
    Zoho SalesIQ 644 < 5%
    Parature 626 < 5%
    Chatango 592 < 5%
    Thunderhead 564 < 5%
    OpinionLab 525 < 5%
    IssueTrak 493 < 5%
    SatisMeter 488 < 5%
    Oracle Interaction Center 472 < 5%
    ConnectWise Manage 466 < 5%
    OnlineChatCenters 421 < 5%
    ImBox 404 < 5%
    Kustomer 401 < 5%
    Vovici 384 < 5%
    Astute Solutions 362 < 5%
    Slaask 361 < 5%
    ClickSoftware 326 < 5%
    Live2Support 324 < 5%
    HelpCrunch 321 < 5%
    InformaCast 298 < 5%
    Servigistics 291 < 5%
    Oracle InQuira 290 < 5%
    LeadChat 286 < 5%
    SAP Warranty and Claim Management 284 < 5%
    Braze 282 < 5%
    ProProfs Knowledge Base Software 278 < 5%
    EC Concier 276 < 5%
    Livechatoo 272 < 5%
    Helpshift 265 < 5%
    UserEcho 244 < 5%
    HelpOnClick 238 < 5%
    Subiz 233 < 5%
    Zoho Desk 208 < 5%
    Movidesk 208 < 5%
    Microsoft Dynamics 365 for Field Service 206 < 5%
    Wootric 196 < 5%
    Live Chat 3 195 < 5%
    Microsoft Dynamics 365 for Customer Service 194 < 5%
    Totango 194 < 5%
    RobinHQ 191 < 5%
    HelpSpot 190 < 5%
    Astute Knowledge 166 < 5%
    Casengo 157 < 5%
    Siebel Field Service 150 < 5%
    Whatfix 147 < 5%
    Apptentive 145 < 5%
    Lime Talk 138 < 5%
    Powerfront 136 < 5%
    Cbox 132 < 5%
    Orlo 129 < 5%
    Velaro 128 < 5%
    CometChat 124 < 5%
    SAP Field Service 123 < 5%
    Astea 123 < 5%
    ChurnZero 122 < 5%
    GetFeedback 114 < 5%
    Vivocha 88 < 5%
    Oracle Utilities Opower 87 < 5%
    AnswerDash 87 < 5%
    Creative Virtual 76 < 5%
    ECi e-automate 76 < 5%
    PhaseWare 71 < 5%
    Genesys PureEngage 71 < 5%
    KANA Enterprise 69 < 5%
    ScreenSteps 67 < 5%
    Synthetix 65 < 5%
    mHelpDesk 64 < 5%
    Talkus 60 < 5%
    Teamwork Desk 60 < 5%
    InMoment 57 < 5%
    AskNicely 53 < 5%
    Enchant 51 < 5%
    Call-Em-All 45 < 5%
    ServiceM8 44 < 5%
    Helpjuice 43 < 5%
    SMARTASSISTANT 41 < 5%
    Akio 40 < 5%
    LiveLOOK 39 < 5%
    HeyBubble 35 < 5%
    AnswerHub 34 < 5%
    UserIQ 31 < 5%
    PROONTO 29 < 5%
    Natero 29 < 5%
    Tellme Networks 28 < 5%
    UseResponse 27 < 5%
    Nicereply 26 < 5%
    Jitbit Helpdesk 26 < 5%
    Vision Helpdesk 26 < 5%
    Verint Express 24 < 5%
    KUBRA 23 < 5%
    Planhat 23 < 5%
    freshcaller 22 < 5%
    FLS VISITOUR 21 < 5%
    DIMO Maint 20 < 5%
    Clickatell 20 < 5%
    Hotline 19 < 5%
    Astute ePowerCenter 19 < 5%
    ESC 19 < 5%
    interakt 18 < 5%
    CustomerSure 18 < 5%
    Poimapper 18 < 5%
    Aptean Respond 18 < 5%
    Altocloud 18 < 5%
    Modria 17 < 5%
    IFS Field Service Management 17 < 5%
    ServiceBridge 17 < 5%
    Touchpoint Dashboard 16 < 5%
    Wintac 15 < 5%
    Copiny 15 < 5%
    Morph.ai Customer Support 15 < 5%
    Videodesk 14 < 5%
    Coolfront 14 < 5%
    Chattermill 14 < 5%
    Field Squared 13 < 5%
    ChangeGear Service Desk 13 < 5%
    ServiceLedger 13 < 5%
    Strikedeck 12 < 5%
    The Customer Factor 11 < 5%
    DeskPRO 11 < 5%
    Qminder 10 < 5%
    Agent.ai 9 < 5%
    LiveTex 5 < 5%
    HP ServiceCenter 0 < 5%

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