Customer Service Management products

545,140 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 165 products in the Customer Service Management category, and have found 545,140 companies using these products.

Customer Service Management
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545,140
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
tawk.to 82,042 15%
Zendesk 75,358 13%
Zendesk Chat 60,981 11%
LiveChat 36,039 6%
Tidio Live Chat 33,948 6%
Intercom 19,998 < 5%
OneSignal 19,834 < 5%
Drift 18,345 < 5%
Pure Chat 16,376 < 5%
LivePerson 15,945 < 5%
Jivochat 15,813 < 5%
Olark 15,183 < 5%
Freshdesk 11,372 < 5%
Smartsupp 9,471 < 5%
inSided 8,418 < 5%
MyLiveChat 7,123 < 5%
HelpScout 6,789 < 5%
Crisp 5,627 < 5%
Salesforce.com Service Cloud 4,938 < 5%
Inline Manual 4,899 < 5%
Chatra 4,232 < 5%
Salesforce.com Desk.com 3,280 < 5%
BoldChat 3,208 < 5%
Provide Support 2,808 < 5%
Free Call 2,769 < 5%
Ngage Live Chat 2,752 < 5%
UserVoice 2,737 < 5%
LiveZilla 2,665 < 5%
SnapEngage 2,634 < 5%
ApexChat 2,504 < 5%
Kayako 2,264 < 5%
Comm100 2,164 < 5%
Formilla.com 2,132 < 5%
ClickDesk 2,011 < 5%
Salesforce Live Chat 1,883 < 5%
LiveAgent 1,713 < 5%
LiveHelpNow 1,530 < 5%
Oracle Service Cloud (formerly RightNow) 1,502 < 5%
Reamaze 1,225 < 5%
Bontact 1,191 < 5%
Userlike 1,161 < 5%
GrooveHQ 1,118 < 5%
Usabilla 1,104 < 5%
Meiqia 1,046 < 5%
ServiceMax 988 < 5%
iAdvize 949 < 5%
WebsiteAlive 898 < 5%
iZooto 889 < 5%
eGain 861 < 5%
TeamSupport 787 < 5%
osTicket 727 < 5%
Visitor Chat 681 < 5%
WhosOn 667 < 5%
SpeakPipe 663 < 5%
Smallchat 653 < 5%
SAP Service Parts 641 < 5%
Parature 618 < 5%
HappyFox Chat 567 < 5%
Thunderhead 559 < 5%
OpinionLab 519 < 5%
IssueTrak 480 < 5%
Oracle Interaction Center 477 < 5%
SatisMeter 476 < 5%
ConnectWise Manage 465 < 5%
Vovici 382 < 5%
ImBox 377 < 5%
Astute Solutions 366 < 5%
RedHelper 361 < 5%
Slaask 353 < 5%
ClickSoftware 326 < 5%
LeadChat 325 < 5%
Live2Support 323 < 5%
Oracle InQuira 298 < 5%
InformaCast 298 < 5%
ProProfs Knowledge Base Software 295 < 5%
HelpCrunch 293 < 5%
Servigistics 288 < 5%
SAP Warranty and Claim Management 283 < 5%
Livechatoo 269 < 5%
Helpshift 252 < 5%
UserEcho 242 < 5%
HelpOnClick 240 < 5%
OnlineChatCenters 237 < 5%
Subiz 229 < 5%
Microsoft Dynamics 365 for Field Service 197 < 5%
Live Chat 3 194 < 5%
Zoho Desk 189 < 5%
Microsoft Dynamics 365 for Customer Service 189 < 5%
Kustomer 188 < 5%
RobinHQ 188 < 5%
HelpSpot 186 < 5%
Braze 186 < 5%
Astute Knowledge 168 < 5%
Totango 165 < 5%
Wootric 163 < 5%
Casengo 161 < 5%
Siebel Field Service 155 < 5%
Cbox 129 < 5%
CometChat 126 < 5%
SAP Field Service 124 < 5%
Astea 121 < 5%
Apptentive 119 < 5%
GetFeedback 114 < 5%
Powerfront 108 < 5%
EC Concier 100 < 5%
Whatfix 99 < 5%
Velaro 93 < 5%
Vivocha 89 < 5%
Oracle Utilities Opower 86 < 5%
Creative Virtual 73 < 5%
Genesys PureEngage 73 < 5%
Orlo 70 < 5%
PhaseWare 69 < 5%
Lime Talk 69 < 5%
ScreenSteps 66 < 5%
InMoment 64 < 5%
AnswerDash 61 < 5%
Talkus 59 < 5%
KANA Enterprise 58 < 5%
ECi e-automate 58 < 5%
Teamwork Desk 57 < 5%
Synthetix 56 < 5%
AskNicely 50 < 5%
mHelpDesk 49 < 5%
ServiceM8 40 < 5%
Helpjuice 40 < 5%
Akio 40 < 5%
HeyBubble 38 < 5%
SMARTASSISTANT 34 < 5%
Call-Em-All 32 < 5%
LiveLOOK 29 < 5%
PROONTO 28 < 5%
AnswerHub 26 < 5%
UseResponse 26 < 5%
Natero 26 < 5%
Zoho SalesIQ 25 < 5%
Tellme Networks 24 < 5%
CustomerSure 23 < 5%
FLS VISITOUR 22 < 5%
Planhat 21 < 5%
Vision Helpdesk 21 < 5%
DIMO Maint 20 < 5%
interakt 20 < 5%
KUBRA 19 < 5%
Jitbit Helpdesk 18 < 5%
Altocloud 18 < 5%
UserIQ 17 < 5%
Verint Express 17 < 5%
Videodesk 17 < 5%
IFS Field Service Management 16 < 5%
Nicereply 16 < 5%
Modria 15 < 5%
Touchpoint Dashboard 15 < 5%
Copiny 15 < 5%
ESC 15 < 5%
Astute ePowerCenter 15 < 5%
Hotline 12 < 5%
ServiceBridge 12 < 5%
Wintac 12 < 5%
Poimapper 11 < 5%
Aptean Respond 11 < 5%
Coolfront 11 < 5%
Field Squared 10 < 5%
Agent.ai 10 < 5%
HP ServiceCenter 0 < 5%