All Products > Customer Service Management

Customer Service Management products

1,532,549 Companies

What is Customer Service Management?

Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 281 products in the Customer Service Management category, and have found 1,532,549 companies using these products.

Customer Service Management
Customer Service Management
1,532,549
Companies using Customer Service Management
Customer Service Management
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    Delivery in one day or less.
    Product Install base
    # of companies we found using this product     		Market Share
    tawk.to 265,762 17%
    Zendesk 173,426 11%
    Zendesk Chat 126,861 8%
    Tidio Live Chat 124,212 8%
    LiveChat 76,707 < 5%
    OneSignal 73,564 < 5%
    Jivochat 60,965 < 5%
    Zoho SalesIQ 47,654 < 5%
    Intercom 44,488 < 5%
    Freshdesk 42,553 < 5%
    Smartsupp 31,754 < 5%
    Drift 29,502 < 5%
    Crisp 28,948 < 5%
    Fullstory 28,021 < 5%
    Pure Chat 25,554 < 5%
    Olark 24,290 < 5%
    Social Intents 18,383 < 5%
    LivePerson 18,103 < 5%
    HelpScout 17,663 < 5%
    Qualtrics 16,860 < 5%
    MyLiveChat 14,747 < 5%
    Chatra 13,555 < 5%
    ConnectWise 12,620 < 5%
    Inline Manual 8,453 < 5%
    iPerceptions 8,235 < 5%
    Free Call 6,858 < 5%
    Woopra 6,816 < 5%
    Salesforce.com Service Cloud 6,289 < 5%
    Salesforce Live Chat 6,257 < 5%
    ApexChat 5,692 < 5%
    LiveZilla 5,598 < 5%
    Ngage Live Chat 5,502 < 5%
    LiveAgent 5,104 < 5%
    BoldChat 5,075 < 5%
    SnapEngage 4,761 < 5%
    Reamaze 4,759 < 5%
    Provide Support 4,741 < 5%
    Formilla.com 4,657 < 5%
    Chameleon 4,498 < 5%
    iZooto 4,308 < 5%
    Comm100 4,126 < 5%
    Five9 4,041 < 5%
    Meiqia 3,989 < 5%
    ClickDesk 3,354 < 5%
    LiveHelpNow 3,275 < 5%
    UserVoice 3,266 < 5%
    Medallia 2,927 < 5%
    Genesys 2,677 < 5%
    HappyFox Chat 2,618 < 5%
    Userlike 2,487 < 5%
    GrooveHQ 2,415 < 5%
    Salesforce.com Desk.com 2,347 < 5%
    Indicative 2,290 < 5%
    Chaport 2,241 < 5%
    Kayako 2,233 < 5%
    Usabilla 2,205 < 5%
    Cisco Unified Contact Center Enterprise 2,128 < 5%
    Visitor Chat 2,099 < 5%
    Amazon Connect 2,068 < 5%
    Avaya Aura 2,033 < 5%
    inContact 1,978 < 5%
    SpeakPipe 1,843 < 5%
    Evergage 1,738 < 5%
    Oracle Service Cloud (formerly RightNow) 1,734 < 5%
    Braze 1,670 < 5%
    Smallchat 1,582 < 5%
    Zoho Desk 1,577 < 5%
    osTicket 1,438 < 5%
    SatisMeter 1,406 < 5%
    UserTesting 1,357 < 5%
    Accelo 1,297 < 5%
    HelpCrunch 1,287 < 5%
    WebsiteAlive 1,277 < 5%
    Spredfast 1,262 < 5%
    Bontact 1,258 < 5%
    WhosOn 1,220 < 5%
    iAdvize 1,213 < 5%
    Thunderhead 1,085 < 5%
    3CX Phone System 1,074 < 5%
    Kustomer 1,033 < 5%
    EasyVista 999 < 5%
    RedHelper 938 < 5%
    Microsoft Dynamics 365 for Customer Service 907 < 5%
    Confirmit 892 < 5%
    Microsoft Dynamics 365 for Field Service 858 < 5%
    eGain 849 < 5%
    Movidesk 847 < 5%
    Whatfix 833 < 5%
    ImBox 816 < 5%
    LeadChat 734 < 5%
    ServiceMax 726 < 5%
    ChurnZero 726 < 5%
    Slaask 689 < 5%
    Subiz 683 < 5%
    Talkdesk 667 < 5%
    PureCloud 643 < 5%
    Livechatoo 627 < 5%
    Kommunicate 576 < 5%
    OpinionLab 556 < 5%
    Chatango 551 < 5%
    Live2Support 531 < 5%
    Cbox 520 < 5%
    RobinHQ 511 < 5%
    InformaCast 508 < 5%
    IssueTrak 469 < 5%
    Astute Solutions 454 < 5%
    ProProfs Knowledge Base Software 435 < 5%
    Satmetrix 422 < 5%
    GetFeedback 408 < 5%
    REVE Chat 408 < 5%
    Click4Assistance 396 < 5%
    inSided 384 < 5%
    OnlineChatCenters 383 < 5%
    Wootric 381 < 5%
    TeamSupport 380 < 5%
    Pozvonim 369 < 5%
    SAP Service Parts 364 < 5%
    ClickSoftware 347 < 5%
    HelpOnClick 343 < 5%
    Astute Knowledge 324 < 5%
    EC Concier 315 < 5%
    Powerfront 313 < 5%
    SAP Contact Center 284 < 5%
    Servigistics 281 < 5%
    Casengo 279 < 5%
    Creative Virtual 275 < 5%
    CometChat 273 < 5%
    Oracle Interaction Center 263 < 5%
    Planhat 263 < 5%
    Kundo 254 < 5%
    Helpshift 250 < 5%
    SAP Field Service 243 < 5%
    UserEcho 243 < 5%
    MindTouch 238 < 5%
    Inbenta 234 < 5%
    Parature 221 < 5%
    Noble Systems 220 < 5%
    ClientSuccess 205 < 5%
    Velaro 203 < 5%
    Oracle Utilities Opower 185 < 5%
    Oracle InQuira 184 < 5%
    HelpSpot 179 < 5%
    Aspect Call Center 174 < 5%
    Lime Talk 174 < 5%
    Genesys PureEngage 173 < 5%
    Vivocha 167 < 5%
    InMoment 162 < 5%
    Chatroll 152 < 5%
    Totango 142 < 5%
    Repsly 139 < 5%
    Vee24 Platform 135 < 5%
    Orlo 130 < 5%
    SMARTASSISTANT 126 < 5%
    CloudIM 122 < 5%
    Vocalcom 117 < 5%
    Siebel Field Service 111 < 5%
    Apptentive 108 < 5%
    Strikedeck 107 < 5%
    Clickatell 107 < 5%
    Enghouse Interactive 104 < 5%
    AskNicely 102 < 5%
    freshcaller 99 < 5%
    Talkus 98 < 5%
    Telax 95 < 5%
    ServiceM8 93 < 5%
    ScreenSteps 92 < 5%
    Upscope 91 < 5%
    mHelpDesk 89 < 5%
    AnswerDash 86 < 5%
    DIMO Maint 85 < 5%
    Aircall 84 < 5%
    ChatBeacon 83 < 5%
    Helpjuice 81 < 5%
    Synthetix 80 < 5%
    Enchant 79 < 5%
    PhoneBurner 78 < 5%
    PhaseWare 75 < 5%
    Bright Pattern 71 < 5%
    Zenput 69 < 5%
    ECi e-automate 66 < 5%
    Groupboard 66 < 5%
    UserIQ 66 < 5%
    Solidus eCare 65 < 5%
    DialSource 62 < 5%
    IPscape 54 < 5%
    Vovici 54 < 5%
    RingDNA 52 < 5%
    LiveLOOK 50 < 5%
    Call-Em-All 49 < 5%
    Astea 49 < 5%
    UseResponse 46 < 5%
    KANA Enterprise 45 < 5%
    IFS Field Service Management 44 < 5%
    SAP Warranty and Claim Management 44 < 5%
    PROONTO 44 < 5%
    Natero 44 < 5%
    Exotel 44 < 5%
    Chattermill 43 < 5%
    Convoso 42 < 5%
    Ninchat 42 < 5%
    Teamwork Desk 40 < 5%
    Upaknee 40 < 5%
    Wintac 40 < 5%
    Altitude uCI 39 < 5%
    FLS VISITOUR 39 < 5%
    HeyBubble 39 < 5%
    Magentrix 35 < 5%
    Contaque 33 < 5%
    Morph.ai Customer Support 33 < 5%
    Userlane 32 < 5%
    Nicereply 32 < 5%
    Click2Coach 31 < 5%
    Altocloud 31 < 5%
    AnswerHub 30 < 5%
    Rhino Live Chat 30 < 5%
    CxEngage 29 < 5%
    Percolate 29 < 5%
    phpMyFAQ 28 < 5%
    CustomerSure 28 < 5%
    Videodesk 28 < 5%
    Copiny 27 < 5%
    Jitbit Helpdesk 27 < 5%
    Aptean Respond 27 < 5%
    ComputerTalk 27 < 5%
    Custify 26 < 5%
    interakt 26 < 5%
    KUBRA 25 < 5%
    Tellme Networks 25 < 5%
    freshsuccess 24 < 5%
    Eureka 23 < 5%
    Hotline 22 < 5%
    Vision Helpdesk 22 < 5%
    Contact Center Portal 20 < 5%
    Lifecycle Manager 20 < 5%
    Noble Outbound 19 < 5%
    uContact 19 < 5%
    Cogito 19 < 5%
    Smart Queue 19 < 5%
    Aimsio 19 < 5%
    Ring.io 18 < 5%
    Alive5 18 < 5%
    TeleTech 17 < 5%
    XenCALL 17 < 5%
    Clarabridge Engage 16 < 5%
    VoIP and Network Quality Manager 16 < 5%
    Respond.io 16 < 5%
    ServiceBridge 15 < 5%
    Qminder 15 < 5%
    Field Squared 15 < 5%
    Discuss.io 15 < 5%
    Poimapper 15 < 5%
    Firefly 15 < 5%
    Touchpoint Dashboard 15 < 5%
    Verint Express 14 < 5%
    Eclipse CMS 14 < 5%
    ServiceLedger 13 < 5%
    Humach 12 < 5%
    SpiceCSM 12 < 5%
    Modria 12 < 5%
    Coolfront 12 < 5%
    Astute ePowerCenter 12 < 5%
    LiveTex 12 < 5%
    ChangeGear Service Desk 11 < 5%
    contactSPACE 11 < 5%
    ESC 11 < 5%
    Mopinion 10 < 5%
    Channel.io 10 < 5%
    Customer Care 10 < 5%
    The Customer Factor 10 < 5%
    Outbound Calling API 10 < 5%
    HiOperator 10 < 5%
    Live Chat 3 9 < 5%
    Callision Contact Center as a Service 8 < 5%
    DeskPRO 8 < 5%
    500friends 8 < 5%
    Forumbee 8 < 5%
    Ringless Voicemail API 8 < 5%
    NexxPhase 6 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
    Agent.ai 1 < 5%
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