Customer Service Management products

551,793 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 169 products in the Customer Service Management category, and have found 551,793 companies using these products.

Customer Service Management
Customer Service Management
551,793
Companies using Customer Service Management
Customer Service Management
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    Delivery in one day or less.
    Product Install base
    # of companies we found using this product
    Market Share
    Zendesk 85,692 15%
    tawk.to 81,720 14%
    Zendesk Chat 61,810 11%
    LiveChat 30,581 < 5%
    Tidio Live Chat 30,451 < 5%
    Intercom 21,247 < 5%
    OneSignal 20,201 < 5%
    Freshdesk 17,768 < 5%
    Jivochat 15,978 < 5%
    LivePerson 15,601 < 5%
    Olark 15,228 < 5%
    Drift 14,881 < 5%
    Pure Chat 14,088 < 5%
    Smartsupp 9,526 < 5%
    inSided 8,344 < 5%
    HelpScout 7,385 < 5%
    MyLiveChat 7,081 < 5%
    Crisp 5,780 < 5%
    Salesforce.com Service Cloud 5,015 < 5%
    Inline Manual 4,518 < 5%
    Chatra 4,332 < 5%
    Salesforce.com Desk.com 3,344 < 5%
    BoldChat 3,221 < 5%
    Provide Support 2,781 < 5%
    UserVoice 2,768 < 5%
    Ngage Live Chat 2,749 < 5%
    SnapEngage 2,692 < 5%
    LiveZilla 2,677 < 5%
    ApexChat 2,511 < 5%
    Free Call 2,482 < 5%
    Kayako 2,387 < 5%
    Comm100 2,150 < 5%
    Formilla.com 2,127 < 5%
    Salesforce Live Chat 2,100 < 5%
    ClickDesk 1,985 < 5%
    LiveAgent 1,789 < 5%
    Oracle Service Cloud (formerly RightNow) 1,543 < 5%
    LiveHelpNow 1,543 < 5%
    Reamaze 1,266 < 5%
    Bontact 1,192 < 5%
    Userlike 1,190 < 5%
    Meiqia 1,143 < 5%
    Usabilla 1,137 < 5%
    GrooveHQ 1,130 < 5%
    osTicket 1,064 < 5%
    ServiceMax 993 < 5%
    WebsiteAlive 901 < 5%
    HappyFox Chat 892 < 5%
    eGain 843 < 5%
    TeamSupport 788 < 5%
    iZooto 744 < 5%
    Visitor Chat 679 < 5%
    Smallchat 677 < 5%
    WhosOn 675 < 5%
    iAdvize 667 < 5%
    SpeakPipe 662 < 5%
    Zoho SalesIQ 646 < 5%
    SAP Service Parts 637 < 5%
    Parature 630 < 5%
    Thunderhead 562 < 5%
    OpinionLab 511 < 5%
    SatisMeter 491 < 5%
    IssueTrak 479 < 5%
    Oracle Interaction Center 466 < 5%
    ConnectWise Manage 461 < 5%
    ImBox 404 < 5%
    Vovici 377 < 5%
    Slaask 363 < 5%
    Astute Solutions 359 < 5%
    RedHelper 355 < 5%
    ClickSoftware 324 < 5%
    Live2Support 323 < 5%
    HelpCrunch 318 < 5%
    InformaCast 297 < 5%
    Oracle InQuira 289 < 5%
    Servigistics 287 < 5%
    SAP Warranty and Claim Management 283 < 5%
    LeadChat 283 < 5%
    Braze 280 < 5%
    ProProfs Knowledge Base Software 277 < 5%
    Livechatoo 273 < 5%
    Helpshift 261 < 5%
    UserEcho 247 < 5%
    HelpOnClick 238 < 5%
    OnlineChatCenters 238 < 5%
    Subiz 232 < 5%
    Movidesk 211 < 5%
    Zoho Desk 206 < 5%
    Microsoft Dynamics 365 for Field Service 204 < 5%
    Kustomer 197 < 5%
    Wootric 194 < 5%
    Live Chat 3 190 < 5%
    RobinHQ 190 < 5%
    HelpSpot 189 < 5%
    Microsoft Dynamics 365 for Customer Service 189 < 5%
    Totango 189 < 5%
    Astute Knowledge 163 < 5%
    Casengo 158 < 5%
    Siebel Field Service 152 < 5%
    Apptentive 142 < 5%
    Whatfix 138 < 5%
    Powerfront 136 < 5%
    Cbox 131 < 5%
    Velaro 126 < 5%
    CometChat 126 < 5%
    SAP Field Service 124 < 5%
    Astea 121 < 5%
    GetFeedback 112 < 5%
    EC Concier 110 < 5%
    Vivocha 89 < 5%
    Oracle Utilities Opower 85 < 5%
    Creative Virtual 74 < 5%
    Orlo 74 < 5%
    Genesys PureEngage 72 < 5%
    Lime Talk 72 < 5%
    PhaseWare 71 < 5%
    ECi e-automate 71 < 5%
    ScreenSteps 69 < 5%
    KANA Enterprise 67 < 5%
    AnswerDash 65 < 5%
    mHelpDesk 64 < 5%
    Synthetix 64 < 5%
    ChurnZero 62 < 5%
    Talkus 60 < 5%
    Teamwork Desk 59 < 5%
    InMoment 57 < 5%
    AskNicely 52 < 5%
    Helpjuice 42 < 5%
    ServiceM8 41 < 5%
    Akio 40 < 5%
    Call-Em-All 39 < 5%
    SMARTASSISTANT 39 < 5%
    HeyBubble 37 < 5%
    LiveLOOK 34 < 5%
    AnswerHub 33 < 5%
    UserIQ 31 < 5%
    PROONTO 30 < 5%
    Tellme Networks 28 < 5%
    Natero 28 < 5%
    UseResponse 27 < 5%
    Vision Helpdesk 26 < 5%
    Jitbit Helpdesk 25 < 5%
    Verint Express 24 < 5%
    Nicereply 23 < 5%
    Planhat 23 < 5%
    freshcaller 22 < 5%
    KUBRA 21 < 5%
    FLS VISITOUR 21 < 5%
    DIMO Maint 20 < 5%
    Modria 20 < 5%
    Astute ePowerCenter 20 < 5%
    ESC 19 < 5%
    interakt 18 < 5%
    CustomerSure 18 < 5%
    Hotline 18 < 5%
    Altocloud 18 < 5%
    IFS Field Service Management 16 < 5%
    Poimapper 16 < 5%
    Aptean Respond 16 < 5%
    Touchpoint Dashboard 16 < 5%
    ServiceBridge 16 < 5%
    Wintac 15 < 5%
    Copiny 15 < 5%
    Videodesk 15 < 5%
    Coolfront 14 < 5%
    Field Squared 13 < 5%
    Strikedeck 12 < 5%
    Agent.ai 9 < 5%
    HP ServiceCenter 0 < 5%

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