Customer Service Management products

356,530 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 138 products in the Customer Service Management category, and have found 356,530 companies using these products.

Customer Service Management
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356,530
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 61,492 17%
tawk.to 56,339 15%
LiveChat 29,694 8%
LivePerson 18,153 < 5%
Intercom 16,648 < 5%
OneSignal 13,774 < 5%
Olark 13,697 < 5%
Drift 13,137 < 5%
Tidio Live Chat 13,009 < 5%
Pure Chat 12,628 < 5%
Freshdesk 12,189 < 5%
inSided 8,786 < 5%
Smartsupp 7,748 < 5%
SnapEngage 4,912 < 5%
BoldChat 4,592 < 5%
HelpScout 4,463 < 5%
LiveZilla 4,076 < 5%
Salesforce.com Service Cloud 3,862 < 5%
ApexChat 3,723 < 5%
Inline Manual 3,626 < 5%
UserVoice 3,576 < 5%
Provide Support 3,537 < 5%
Crisp 3,347 < 5%
Salesforce.com Desk.com 3,319 < 5%
ClickDesk 2,972 < 5%
Kayako 2,057 < 5%
LiveHelpNow 1,829 < 5%
Bontact 1,549 < 5%
LiveAgent 1,529 < 5%
Free Call 1,470 < 5%
Userlike 1,468 < 5%
Oracle Service Cloud (formerly RightNow) 1,428 < 5%
Usabilla 1,362 < 5%
WebsiteAlive 1,125 < 5%
WhosOn 876 < 5%
eGain 840 < 5%
ServiceMax 818 < 5%
iAdvize 761 < 5%
OpinionLab 742 < 5%
TeamSupport 735 < 5%
osTicket 703 < 5%
HappyFox Chat 652 < 5%
Parature 615 < 5%
SAP Service Parts 598 < 5%
Zendesk Chat 519 < 5%
iZooto 507 < 5%
Oracle Interaction Center 472 < 5%
Reamaze 448 < 5%
IssueTrak 445 < 5%
Thunderhead 432 < 5%
GrooveHQ 398 < 5%
Slaask 396 < 5%
Vovici 390 < 5%
Live2Support 375 < 5%
Astute Solutions 325 < 5%
ClickSoftware 323 < 5%
Oracle InQuira 305 < 5%
OnlineChatCenters 293 < 5%
SAP Warranty and Claim Management 283 < 5%
Servigistics 277 < 5%
SatisMeter 272 < 5%
UserEcho 270 < 5%
ConnectWise Manage 257 < 5%
Casengo 236 < 5%
ProProfs Knowledge Base Software 208 < 5%
CometChat 205 < 5%
HelpOnClick 202 < 5%
Live Chat 3 197 < 5%
Helpshift 197 < 5%
LeadChat 197 < 5%
InformaCast 188 < 5%
HelpSpot 172 < 5%
Wootric 167 < 5%
Velaro 155 < 5%
Microsoft Dynamics 365 for Customer Service 152 < 5%
Siebel Field Service 148 < 5%
Microsoft Dynamics 365 for Field Service 141 < 5%
Astute Knowledge 140 < 5%
Totango 123 < 5%
Vivocha 116 < 5%
Astea 113 < 5%
SAP Field Service 113 < 5%
Zoho Desk 102 < 5%
Apptentive 96 < 5%
Salesforce Live Chat 94 < 5%
GetFeedback 90 < 5%
Whatfix 72 < 5%
PhaseWare 61 < 5%
Genesys PureEngage 60 < 5%
KANA Enterprise 58 < 5%
Kustomer 56 < 5%
Talkus 56 < 5%
Synthetix 55 < 5%
ECi e-automate 54 < 5%
ScreenSteps 54 < 5%
interakt 52 < 5%
Creative Virtual 51 < 5%
AnswerDash 50 < 5%
AskNicely 47 < 5%
HeyBubble 45 < 5%
PROONTO 43 < 5%
Teamwork Desk 42 < 5%
Akio 40 < 5%
InMoment 35 < 5%
Altocloud 33 < 5%
Helpjuice 33 < 5%
Lime Talk 31 < 5%
SMARTASSISTANT 31 < 5%
ServiceM8 30 < 5%
LiveLOOK 29 < 5%
Copiny 27 < 5%
Tellme Networks 26 < 5%
AnswerHub 24 < 5%
FLS VISITOUR 20 < 5%
Comm100 19 < 5%
CustomerSure 19 < 5%
DIMO Maint 17 < 5%
mHelpDesk 17 < 5%
Natero 17 < 5%
Videodesk 16 < 5%
IFS Field Service Management 15 < 5%
Vision Helpdesk 15 < 5%
Call-Em-All 14 < 5%
UseResponse 14 < 5%
Modria 13 < 5%
KUBRA 13 < 5%
Touchpoint Dashboard 13 < 5%
Planhat 13 < 5%
Zoho SalesIQ 13 < 5%
Astute ePowerCenter 13 < 5%
Verint Express 13 < 5%
Aptean Respond 12 < 5%
UserIQ 12 < 5%
ESC 11 < 5%
Nicereply 11 < 5%
Hotline 10 < 5%
Jitbit Helpdesk 10 < 5%
HP ServiceCenter 0 < 5%