Customer Service Management products

308,075 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 116 products in the Customer Service Management category, and have found 308,075 companies using these products.

Customer Service Management
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308,075
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 55,852 18%
tawk.to 55,834 18%
LiveChat 27,069 8%
LivePerson 16,508 < 5%
OneSignal 13,070 < 5%
Drift 11,250 < 5%
Freshdesk 11,142 < 5%
Pure Chat 11,023 < 5%
Tidio Live Chat 9,933 < 5%
inSided 8,451 < 5%
Survicate 7,860 < 5%
Smartsupp 6,847 < 5%
HelpScout 4,329 < 5%
ApexChat 4,072 < 5%
BoldChat 3,850 < 5%
UserVoice 3,563 < 5%
LiveZilla 3,441 < 5%
Inline Manual 3,428 < 5%
Crisp 3,192 < 5%
Provide Support 3,134 < 5%
Salesforce.com Service Cloud 3,085 < 5%
Qualaroo 2,691 < 5%
ClickDesk 2,604 < 5%
Salesforce.com Desk.com 2,498 < 5%
Intercom 1,929 < 5%
Kayako 1,839 < 5%
LiveHelpNow 1,620 < 5%
JIRA Service Desk 1,619 < 5%
Free Call 1,373 < 5%
Usabilla 1,312 < 5%
LiveAgent 1,310 < 5%
Userlike 1,213 < 5%
Oracle Service Cloud (formerly RightNow) 1,142 < 5%
HP ServiceCenter 1,059 < 5%
WebsiteAlive 948 < 5%
OceanX 869 < 5%
WhosOn 865 < 5%
ServiceMax 686 < 5%
iAdvize 677 < 5%
TeamSupport 673 < 5%
OpinionLab 657 < 5%
LiveText 624 < 5%
Parature 551 < 5%
HappyFox Chat 544 < 5%
LogMeIn Rescue 533 < 5%
iZooto 480 < 5%
SAP Service Parts 470 < 5%
Bontact 469 < 5%
Slaask 434 < 5%
Reamaze 409 < 5%
osTicket 397 < 5%
Live2Support 370 < 5%
Vovici 344 < 5%
Corrigo 333 < 5%
GrooveHQ 316 < 5%
UserEcho 286 < 5%
OnlineChatCenters 284 < 5%
ClickSoftware 276 < 5%
Oracle InQuira 274 < 5%
SAP Warranty and Claim Management 270 < 5%
NetSupport 265 < 5%
Astute Solutions 258 < 5%
WennSoft 258 < 5%
Oracle Field Service 252 < 5%
TurnTo 249 < 5%
Servigistics 236 < 5%
ProProfs Knowledge Base Software 224 < 5%
SatisMeter 208 < 5%
Casengo 203 < 5%
HelpOnClick 191 < 5%
CometChat 185 < 5%
Live Chat 3 184 < 5%
LeadChat 182 < 5%
Helpshift 167 < 5%
Fishbowl 156 < 5%
Agiloft 155 < 5%
HelpSpot 154 < 5%
Wootric 150 < 5%
Velaro 143 < 5%
Siebel Field Service 126 < 5%
Vivocha 122 < 5%
InformaCast 107 < 5%
Astea 100 < 5%
Astute Knowledge 99 < 5%
ConnectWise Manage 84 < 5%
Oracle Teleservice 82 < 5%
SAP Field Service 81 < 5%
Totango 77 < 5%
CA Business Service Insight 70 < 5%
VanillaSoft 67 < 5%
Talkus 59 < 5%
PhaseWare 55 < 5%
Zoho Desk 52 < 5%
GetFeedback 50 < 5%
Synthetix 50 < 5%
Microsoft Dynamics 365 for Customer Service 49 < 5%
KANA Enterprise 48 < 5%
AnswerDash 48 < 5%
interakt 48 < 5%
Optimove 48 < 5%
Whatfix 46 < 5%
Creative Virtual 46 < 5%
AskNicely 44 < 5%
PROONTO 40 < 5%
HeyBubble 40 < 5%
ScreenSteps 40 < 5%
InMoment 37 < 5%
Akio 37 < 5%
SMARTASSISTANT 33 < 5%
Vivantio 31 < 5%
Praxedo 31 < 5%
Teamwork Desk 30 < 5%
Copiny 27 < 5%
Helpjuice 25 < 5%
LiveLOOK 24 < 5%
Altocloud 21 < 5%