Customer Service Management products

319,432 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 119 products in the Customer Service Management category, and have found 319,432 companies using these products.

Customer Service Management
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319,432
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 54,923 17%
tawk.to 54,699 17%
LiveChat 26,927 8%
Intercom 16,061 < 5%
LivePerson 15,634 < 5%
OneSignal 12,725 < 5%
Tidio Live Chat 12,090 < 5%
Drift 11,685 < 5%
Pure Chat 10,799 < 5%
Freshdesk 10,707 < 5%
inSided 8,403 < 5%
Survicate 7,499 < 5%
Smartsupp 6,621 < 5%
HelpScout 4,424 < 5%
ApexChat 3,629 < 5%
BoldChat 3,617 < 5%
Inline Manual 3,424 < 5%
UserVoice 3,323 < 5%
Crisp 3,205 < 5%
LiveZilla 3,102 < 5%
Salesforce.com Desk.com 3,068 < 5%
Salesforce.com Service Cloud 3,057 < 5%
Provide Support 3,008 < 5%
ClickDesk 2,436 < 5%
Qualaroo 2,395 < 5%
Kayako 1,864 < 5%
JIRA Service Desk 1,629 < 5%
LiveHelpNow 1,553 < 5%
Bontact 1,457 < 5%
Free Call 1,372 < 5%
LiveAgent 1,297 < 5%
Usabilla 1,239 < 5%
Userlike 1,221 < 5%
Oracle Service Cloud (formerly RightNow) 1,136 < 5%
HP ServiceCenter 1,048 < 5%
OceanX 865 < 5%
WebsiteAlive 814 < 5%
WhosOn 807 < 5%
iAdvize 723 < 5%
ServiceMax 679 < 5%
TeamSupport 674 < 5%
LiveText 590 < 5%
OpinionLab 564 < 5%
Parature 549 < 5%
LogMeIn Rescue 528 < 5%
HappyFox Chat 521 < 5%
iZooto 497 < 5%
SAP Service Parts 470 < 5%
Reamaze 423 < 5%
Slaask 401 < 5%
osTicket 398 < 5%
Live2Support 349 < 5%
Vovici 343 < 5%
Corrigo 336 < 5%
GrooveHQ 306 < 5%
OnlineChatCenters 278 < 5%
Oracle InQuira 274 < 5%
ClickSoftware 274 < 5%
UserEcho 273 < 5%
SAP Warranty and Claim Management 269 < 5%
NetSupport 262 < 5%
Astute Solutions 257 < 5%
WennSoft 254 < 5%
Oracle Field Service 251 < 5%
TurnTo 246 < 5%
Servigistics 235 < 5%
SatisMeter 233 < 5%
ProProfs Knowledge Base Software 203 < 5%
Casengo 194 < 5%
LeadChat 191 < 5%
Live Chat 3 182 < 5%
HelpOnClick 182 < 5%
CometChat 179 < 5%
Fishbowl 164 < 5%
Helpshift 161 < 5%
Agiloft 155 < 5%
HelpSpot 154 < 5%
Wootric 139 < 5%
Siebel Field Service 126 < 5%
InformaCast 109 < 5%
Vivocha 109 < 5%
Velaro 107 < 5%
Astea 103 < 5%
Astute Knowledge 97 < 5%
ConnectWise Manage 92 < 5%
Oracle Teleservice 82 < 5%
SAP Field Service 81 < 5%
Nextiva 77 < 5%
Totango 75 < 5%
CA Business Service Insight 66 < 5%
VanillaSoft 66 < 5%
Vivantio 55 < 5%
PhaseWare 54 < 5%
Zoho Desk 54 < 5%
Talkus 54 < 5%
Whatfix 51 < 5%
GetFeedback 50 < 5%
Synthetix 50 < 5%
Microsoft Dynamics 365 for Customer Service 50 < 5%
KANA Enterprise 48 < 5%
AnswerDash 47 < 5%
Creative Virtual 46 < 5%
interakt 45 < 5%
AskNicely 43 < 5%
Optimove 42 < 5%
HeyBubble 42 < 5%
PROONTO 40 < 5%
ScreenSteps 39 < 5%
Akio 37 < 5%
InMoment 33 < 5%
Praxedo 30 < 5%
SMARTASSISTANT 30 < 5%
Teamwork Desk 29 < 5%
Lime Talk 27 < 5%
Copiny 26 < 5%
Genesys PureEngage 25 < 5%
Helpjuice 25 < 5%
LiveLOOK 24 < 5%
Altocloud 22 < 5%