All Products > Customer Service Management

Customer Service Management products

1,460,543 Companies

What is Customer Service Management?

Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 194 products in the Customer Service Management category, and have found 1,460,543 companies using these products.

Customer Service Management
Customer Service Management
1,460,543
Companies using Customer Service Management
Customer Service Management
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    Product Install base
    # of companies we found using this product     		Market Share
    tawk.to 267,789 18%
    Zendesk 181,597 12%
    Zendesk Chat 131,266 8%
    Tidio Live Chat 123,441 8%
    LiveChat 80,063 < 5%
    OneSignal 74,568 < 5%
    Jivochat 62,088 < 5%
    Freshdesk 46,820 < 5%
    Zoho SalesIQ 46,578 < 5%
    Intercom 45,609 < 5%
    Smartsupp 31,794 < 5%
    Drift 31,062 < 5%
    Crisp 28,271 < 5%
    Pure Chat 27,107 < 5%
    Olark 25,341 < 5%
    LivePerson 23,826 < 5%
    HelpScout 17,418 < 5%
    MyLiveChat 15,237 < 5%
    Chatra 13,533 < 5%
    Inline Manual 8,547 < 5%
    inSided 8,246 < 5%
    Salesforce.com Service Cloud 7,801 < 5%
    Free Call 7,606 < 5%
    LiveZilla 6,414 < 5%
    Salesforce Live Chat 6,257 < 5%
    ApexChat 6,153 < 5%
    SnapEngage 6,122 < 5%
    BoldChat 5,960 < 5%
    Meiqia 5,804 < 5%
    Ngage Live Chat 5,437 < 5%
    Provide Support 5,395 < 5%
    LiveAgent 5,224 < 5%
    Formilla.com 4,721 < 5%
    UserVoice 4,499 < 5%
    Reamaze 4,435 < 5%
    Comm100 4,359 < 5%
    iZooto 4,350 < 5%
    Salesforce.com Desk.com 3,916 < 5%
    ClickDesk 3,843 < 5%
    LiveHelpNow 3,632 < 5%
    Kayako 3,151 < 5%
    HappyFox Chat 2,674 < 5%
    Userlike 2,569 < 5%
    GrooveHQ 2,530 < 5%
    Usabilla 2,505 < 5%
    Oracle Service Cloud (formerly RightNow) 2,283 < 5%
    Visitor Chat 2,109 < 5%
    SpeakPipe 1,876 < 5%
    osTicket 1,807 < 5%
    Smallchat 1,617 < 5%
    WhosOn 1,556 < 5%
    Braze 1,544 < 5%
    WebsiteAlive 1,507 < 5%
    Bontact 1,441 < 5%
    SatisMeter 1,389 < 5%
    iAdvize 1,323 < 5%
    Zoho Desk 1,265 < 5%
    HelpCrunch 1,252 < 5%
    Thunderhead 1,234 < 5%
    eGain 1,179 < 5%
    ServiceMax 1,048 < 5%
    Kustomer 1,000 < 5%
    RedHelper 951 < 5%
    Microsoft Dynamics 365 for Customer Service 904 < 5%
    TeamSupport 898 < 5%
    Microsoft Dynamics 365 for Field Service 876 < 5%
    OpinionLab 841 < 5%
    Movidesk 838 < 5%
    ImBox 809 < 5%
    LeadChat 764 < 5%
    Slaask 756 < 5%
    SAP Service Parts 717 < 5%
    Subiz 711 < 5%
    ChurnZero 663 < 5%
    Parature 630 < 5%
    Livechatoo 623 < 5%
    IssueTrak 620 < 5%
    Live2Support 611 < 5%
    Chatango 590 < 5%
    Astute Solutions 585 < 5%
    InformaCast 581 < 5%
    Oracle Interaction Center 553 < 5%
    Cbox 541 < 5%
    RobinHQ 506 < 5%
    ClickSoftware 482 < 5%
    ProProfs Knowledge Base Software 460 < 5%
    OnlineChatCenters 427 < 5%
    Whatfix 421 < 5%
    Wootric 415 < 5%
    GetFeedback 408 < 5%
    Helpshift 391 < 5%
    Servigistics 389 < 5%
    UserEcho 388 < 5%
    Astute Knowledge 377 < 5%
    Vovici 375 < 5%
    Pozvonim 373 < 5%
    HelpOnClick 358 < 5%
    Oracle InQuira 342 < 5%
    Casengo 320 < 5%
    Velaro 318 < 5%
    EC Concier 317 < 5%
    Powerfront 310 < 5%
    CometChat 306 < 5%
    SAP Warranty and Claim Management 287 < 5%
    SAP Field Service 269 < 5%
    Creative Virtual 264 < 5%
    HelpSpot 234 < 5%
    Totango 226 < 5%
    Oracle Utilities Opower 211 < 5%
    Planhat 208 < 5%
    Vivocha 206 < 5%
    Genesys PureEngage 198 < 5%
    Live Chat 3 187 < 5%
    Siebel Field Service 178 < 5%
    InMoment 177 < 5%
    Lime Talk 177 < 5%
    ClientSuccess 164 < 5%
    Apptentive 149 < 5%
    Orlo 132 < 5%
    CloudIM 126 < 5%
    SMARTASSISTANT 124 < 5%
    Synthetix 120 < 5%
    Clickatell 117 < 5%
    Astea 116 < 5%
    ScreenSteps 114 < 5%
    AskNicely 109 < 5%
    Strikedeck 106 < 5%
    Talkus 102 < 5%
    PhaseWare 96 < 5%
    mHelpDesk 94 < 5%
    AnswerDash 94 < 5%
    ServiceM8 89 < 5%
    ECi e-automate 83 < 5%
    Helpjuice 82 < 5%
    KANA Enterprise 81 < 5%
    DIMO Maint 77 < 5%
    UserIQ 77 < 5%
    Enchant 72 < 5%
    freshcaller 65 < 5%
    Groupboard 65 < 5%
    Teamwork Desk 59 < 5%
    LiveLOOK 59 < 5%
    Call-Em-All 57 < 5%
    HeyBubble 55 < 5%
    PROONTO 54 < 5%
    UseResponse 53 < 5%
    interakt 50 < 5%
    Natero 50 < 5%
    FLS VISITOUR 49 < 5%
    Wintac 42 < 5%
    Altocloud 42 < 5%
    IFS Field Service Management 42 < 5%
    AnswerHub 41 < 5%
    Chattermill 39 < 5%
    Akio 38 < 5%
    Videodesk 35 < 5%
    Vision Helpdesk 34 < 5%
    Nicereply 33 < 5%
    Aptean Respond 33 < 5%
    Tellme Networks 31 < 5%
    CustomerSure 31 < 5%
    phpMyFAQ 31 < 5%
    Jitbit Helpdesk 31 < 5%
    Copiny 30 < 5%
    KUBRA 29 < 5%
    Hotline 25 < 5%
    Userlane 25 < 5%
    Rhino Live Chat 25 < 5%
    Morph.ai Customer Support 25 < 5%
    TeleTech 23 < 5%
    freshsuccess 23 < 5%
    Poimapper 22 < 5%
    ServiceBridge 22 < 5%
    Verint Express 21 < 5%
    Modria 21 < 5%
    Astute ePowerCenter 21 < 5%
    Touchpoint Dashboard 19 < 5%
    Field Squared 18 < 5%
    Aimsio 18 < 5%
    ESC 18 < 5%
    Qminder 15 < 5%
    ServiceLedger 14 < 5%
    Coolfront 14 < 5%
    uContact 14 < 5%
    Custify 14 < 5%
    ChangeGear Service Desk 12 < 5%
    LiveTex 12 < 5%
    500friends 12 < 5%
    The Customer Factor 12 < 5%
    Clarabridge Engage 11 < 5%
    Callision Contact Center as a Service 11 < 5%
    DeskPRO 11 < 5%
    Agent.ai 8 < 5%
    HP ServiceCenter 0 < 5%
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