Customer Service Management products

562,340 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 169 products in the Customer Service Management category, and have found 562,340 companies using these products.

Customer Service Management
Customer Service Management
562,340
Companies using Customer Service Management
Customer Service Management
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    Delivery in one day or less.
    Product Install base
    # of companies we found using this product
    Market Share
    tawk.to 82,571 14%
    Zendesk 77,996 13%
    Zendesk Chat 62,478 11%
    LiveChat 36,557 6%
    Tidio Live Chat 34,661 6%
    Intercom 21,386 < 5%
    OneSignal 20,377 < 5%
    Drift 18,730 < 5%
    Freshdesk 16,688 < 5%
    Pure Chat 16,490 < 5%
    Jivochat 16,168 < 5%
    LivePerson 15,926 < 5%
    Olark 15,364 < 5%
    Smartsupp 9,595 < 5%
    inSided 8,365 < 5%
    MyLiveChat 7,188 < 5%
    HelpScout 6,928 < 5%
    Crisp 5,840 < 5%
    Salesforce.com Service Cloud 5,072 < 5%
    Inline Manual 4,921 < 5%
    Chatra 4,346 < 5%
    Salesforce.com Desk.com 3,386 < 5%
    BoldChat 3,231 < 5%
    Provide Support 2,807 < 5%
    UserVoice 2,785 < 5%
    Free Call 2,780 < 5%
    Ngage Live Chat 2,749 < 5%
    LiveZilla 2,720 < 5%
    SnapEngage 2,697 < 5%
    ApexChat 2,514 < 5%
    Kayako 2,392 < 5%
    Comm100 2,185 < 5%
    Formilla.com 2,155 < 5%
    Salesforce Live Chat 2,075 < 5%
    ClickDesk 2,011 < 5%
    LiveAgent 1,791 < 5%
    LiveHelpNow 1,549 < 5%
    Oracle Service Cloud (formerly RightNow) 1,512 < 5%
    Reamaze 1,262 < 5%
    Bontact 1,201 < 5%
    Userlike 1,197 < 5%
    GrooveHQ 1,148 < 5%
    Usabilla 1,142 < 5%
    Meiqia 1,032 < 5%
    osTicket 1,012 < 5%
    ServiceMax 995 < 5%
    iAdvize 953 < 5%
    iZooto 920 < 5%
    WebsiteAlive 908 < 5%
    eGain 855 < 5%
    TeamSupport 782 < 5%
    Smallchat 684 < 5%
    Visitor Chat 682 < 5%
    WhosOn 675 < 5%
    SpeakPipe 667 < 5%
    Zoho SalesIQ 647 < 5%
    SAP Service Parts 642 < 5%
    Parature 633 < 5%
    HappyFox Chat 624 < 5%
    Thunderhead 562 < 5%
    OpinionLab 517 < 5%
    SatisMeter 490 < 5%
    IssueTrak 480 < 5%
    Oracle Interaction Center 473 < 5%
    ConnectWise Manage 463 < 5%
    ImBox 385 < 5%
    Vovici 376 < 5%
    Slaask 367 < 5%
    Astute Solutions 362 < 5%
    RedHelper 362 < 5%
    Live2Support 329 < 5%
    LeadChat 328 < 5%
    ClickSoftware 322 < 5%
    HelpCrunch 314 < 5%
    ProProfs Knowledge Base Software 301 < 5%
    InformaCast 298 < 5%
    Oracle InQuira 291 < 5%
    Servigistics 289 < 5%
    SAP Warranty and Claim Management 282 < 5%
    Livechatoo 273 < 5%
    Helpshift 253 < 5%
    Braze 252 < 5%
    UserEcho 249 < 5%
    HelpOnClick 240 < 5%
    OnlineChatCenters 238 < 5%
    Subiz 235 < 5%
    Kustomer 199 < 5%
    Microsoft Dynamics 365 for Field Service 194 < 5%
    Wootric 194 < 5%
    RobinHQ 191 < 5%
    Live Chat 3 190 < 5%
    Microsoft Dynamics 365 for Customer Service 190 < 5%
    Totango 188 < 5%
    Zoho Desk 186 < 5%
    HelpSpot 185 < 5%
    Astute Knowledge 165 < 5%
    Casengo 161 < 5%
    Siebel Field Service 154 < 5%
    Cbox 134 < 5%
    CometChat 128 < 5%
    SAP Field Service 126 < 5%
    Astea 121 < 5%
    Apptentive 121 < 5%
    Powerfront 115 < 5%
    GetFeedback 114 < 5%
    EC Concier 111 < 5%
    Whatfix 99 < 5%
    Velaro 97 < 5%
    Vivocha 91 < 5%
    Oracle Utilities Opower 85 < 5%
    Orlo 74 < 5%
    Genesys PureEngage 73 < 5%
    Creative Virtual 72 < 5%
    Lime Talk 70 < 5%
    PhaseWare 68 < 5%
    ScreenSteps 66 < 5%
    InMoment 64 < 5%
    AnswerDash 63 < 5%
    Talkus 62 < 5%
    KANA Enterprise 60 < 5%
    ECi e-automate 58 < 5%
    Teamwork Desk 57 < 5%
    Synthetix 56 < 5%
    AskNicely 52 < 5%
    mHelpDesk 50 < 5%
    ServiceM8 40 < 5%
    Helpjuice 40 < 5%
    Akio 40 < 5%
    HeyBubble 38 < 5%
    SMARTASSISTANT 34 < 5%
    Call-Em-All 32 < 5%
    LiveLOOK 31 < 5%
    PROONTO 29 < 5%
    Natero 27 < 5%
    UseResponse 26 < 5%
    AnswerHub 25 < 5%
    Tellme Networks 24 < 5%
    CustomerSure 23 < 5%
    Planhat 22 < 5%
    UserIQ 22 < 5%
    FLS VISITOUR 21 < 5%
    Movidesk 21 < 5%
    Vision Helpdesk 21 < 5%
    DIMO Maint 20 < 5%
    interakt 20 < 5%
    KUBRA 19 < 5%
    Jitbit Helpdesk 18 < 5%
    Altocloud 18 < 5%
    ChurnZero 17 < 5%
    Verint Express 17 < 5%
    IFS Field Service Management 16 < 5%
    Nicereply 16 < 5%
    Videodesk 16 < 5%
    Modria 15 < 5%
    Touchpoint Dashboard 15 < 5%
    Copiny 15 < 5%
    ESC 15 < 5%
    Astute ePowerCenter 15 < 5%
    Hotline 13 < 5%
    ServiceBridge 12 < 5%
    Wintac 12 < 5%
    Strikedeck 12 < 5%
    Poimapper 11 < 5%
    Aptean Respond 11 < 5%
    Coolfront 11 < 5%
    Field Squared 10 < 5%
    Agent.ai 9 < 5%
    freshcaller 9 < 5%
    HP ServiceCenter 0 < 5%

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