Customer Service Management products

311,533 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 110 products in the Customer Service Management category, and have found 311,533 companies using these products.

Customer Service Management
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311,533
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 55,576 17%
tawk.to 46,484 14%
LiveChat 26,100 8%
LivePerson 16,245 < 5%
Intercom 15,563 < 5%
Drift 12,172 < 5%
Olark 11,967 < 5%
Tidio Live Chat 11,356 < 5%
OneSignal 11,037 < 5%
Pure Chat 10,927 < 5%
Freshdesk 10,898 < 5%
inSided 8,223 < 5%
Smartsupp 6,226 < 5%
SnapEngage 4,385 < 5%
BoldChat 4,143 < 5%
HelpScout 3,941 < 5%
Salesforce.com Service Cloud 3,596 < 5%
ApexChat 3,463 < 5%
Salesforce.com Desk.com 3,129 < 5%
LiveZilla 3,078 < 5%
Inline Manual 3,062 < 5%
UserVoice 2,997 < 5%
Provide Support 2,947 < 5%
Crisp 2,928 < 5%
ClickDesk 2,532 < 5%
Kayako 1,887 < 5%
LiveHelpNow 1,572 < 5%
Bontact 1,379 < 5%
LiveAgent 1,278 < 5%
Oracle Service Cloud (formerly RightNow) 1,261 < 5%
Free Call 1,230 < 5%
Userlike 1,210 < 5%
Usabilla 1,189 < 5%
WebsiteAlive 928 < 5%
ServiceMax 751 < 5%
eGain 748 < 5%
WhosOn 713 < 5%
TeamSupport 698 < 5%
osTicket 654 < 5%
OpinionLab 641 < 5%
iAdvize 635 < 5%
Parature 572 < 5%
SAP Service Parts 533 < 5%
HappyFox Chat 485 < 5%
Zendesk Chat 476 < 5%
iZooto 445 < 5%
Oracle Interaction Center 430 < 5%
IssueTrak 423 < 5%
Reamaze 406 < 5%
Thunderhead 396 < 5%
Vovici 365 < 5%
Slaask 344 < 5%
GrooveHQ 334 < 5%
Live2Support 308 < 5%
ClickSoftware 294 < 5%
Astute Solutions 277 < 5%
Oracle InQuira 275 < 5%
SAP Warranty and Claim Management 265 < 5%
Servigistics 254 < 5%
ConnectWise Manage 239 < 5%
OnlineChatCenters 233 < 5%
ProProfs Knowledge Base Software 198 < 5%
Helpshift 189 < 5%
Casengo 188 < 5%
UserEcho 187 < 5%
Live Chat 3 180 < 5%
LeadChat 179 < 5%
InformaCast 175 < 5%
HelpOnClick 172 < 5%
SatisMeter 170 < 5%
HelpSpot 161 < 5%
Wootric 154 < 5%
CometChat 141 < 5%
Microsoft Dynamics 365 for Customer Service 139 < 5%
Siebel Field Service 134 < 5%
Velaro 130 < 5%
Astute Knowledge 122 < 5%
Totango 120 < 5%
Vivocha 105 < 5%
SAP Field Service 104 < 5%
Astea 103 < 5%
Zoho Desk 97 < 5%
Salesforce Live Chat 89 < 5%
GetFeedback 87 < 5%
Apptentive 83 < 5%
Whatfix 69 < 5%
PhaseWare 58 < 5%
Genesys PureEngage 58 < 5%
Kustomer 55 < 5%
ScreenSteps 54 < 5%
KANA Enterprise 53 < 5%
ECi e-automate 50 < 5%
Talkus 50 < 5%
Synthetix 50 < 5%
Creative Virtual 49 < 5%
AskNicely 44 < 5%
AnswerDash 44 < 5%
interakt 43 < 5%
Teamwork Desk 40 < 5%
HeyBubble 38 < 5%
PROONTO 37 < 5%
InMoment 34 < 5%
Akio 34 < 5%
Helpjuice 32 < 5%
Lime Talk 30 < 5%
Altocloud 29 < 5%
SMARTASSISTANT 29 < 5%
LiveLOOK 27 < 5%
Copiny 16 < 5%
HP ServiceCenter 0 < 5%