All Products > Customer Service Management

Customer Service Management products

1,311,824 Companies

What is Customer Service Management?

Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 191 products in the Customer Service Management category, and have found 1,311,824 companies using these products.

Customer Service Management
Customer Service Management
1,311,824
Companies using Customer Service Management
Customer Service Management
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    Delivery in one day or less.
    Product Install base
    # of companies we found using this product     		Market Share
    tawk.to 225,626 17%
    Zendesk 176,267 13%
    Zendesk Chat 129,499 9%
    Tidio Live Chat 97,912 7%
    LiveChat 71,830 < 5%
    OneSignal 62,195 < 5%
    Jivochat 55,089 < 5%
    Freshdesk 43,273 < 5%
    Intercom 41,176 < 5%
    Zoho SalesIQ 40,943 < 5%
    Drift 30,173 < 5%
    Smartsupp 26,616 < 5%
    Pure Chat 26,446 < 5%
    Olark 25,276 < 5%
    LivePerson 25,073 < 5%
    Crisp 20,258 < 5%
    MyLiveChat 14,768 < 5%
    HelpScout 14,447 < 5%
    Chatra 12,289 < 5%
    inSided 8,406 < 5%
    Salesforce.com Service Cloud 7,726 < 5%
    Inline Manual 7,557 < 5%
    SnapEngage 6,353 < 5%
    Free Call 6,294 < 5%
    LiveZilla 6,243 < 5%
    ApexChat 6,136 < 5%
    BoldChat 6,099 < 5%
    Ngage Live Chat 5,151 < 5%
    Salesforce Live Chat 5,083 < 5%
    UserVoice 4,764 < 5%
    Provide Support 4,614 < 5%
    Formilla.com 4,547 < 5%
    LiveAgent 4,376 < 5%
    Comm100 4,229 < 5%
    Reamaze 3,971 < 5%
    ClickDesk 3,894 < 5%
    Salesforce.com Desk.com 3,680 < 5%
    LiveHelpNow 3,472 < 5%
    iZooto 3,390 < 5%
    Kayako 3,244 < 5%
    Meiqia 2,629 < 5%
    Userlike 2,486 < 5%
    Usabilla 2,444 < 5%
    Oracle Service Cloud (formerly RightNow) 2,396 < 5%
    GrooveHQ 2,240 < 5%
    HappyFox Chat 2,156 < 5%
    Visitor Chat 1,827 < 5%
    osTicket 1,782 < 5%
    SpeakPipe 1,697 < 5%
    WhosOn 1,582 < 5%
    WebsiteAlive 1,580 < 5%
    Smallchat 1,555 < 5%
    Bontact 1,520 < 5%
    iAdvize 1,302 < 5%
    eGain 1,231 < 5%
    Thunderhead 1,213 < 5%
    ServiceMax 1,048 < 5%
    SatisMeter 1,003 < 5%
    HelpCrunch 1,002 < 5%
    Microsoft Dynamics 365 for Customer Service 955 < 5%
    Microsoft Dynamics 365 for Field Service 941 < 5%
    TeamSupport 882 < 5%
    RedHelper 868 < 5%
    OpinionLab 842 < 5%
    Kustomer 841 < 5%
    Braze 821 < 5%
    SAP Service Parts 739 < 5%
    Slaask 738 < 5%
    Zoho Desk 736 < 5%
    ImBox 726 < 5%
    Movidesk 676 < 5%
    Subiz 665 < 5%
    ChurnZero 649 < 5%
    IssueTrak 641 < 5%
    Parature 618 < 5%
    LeadChat 608 < 5%
    Live2Support 597 < 5%
    Astute Solutions 593 < 5%
    InformaCast 590 < 5%
    Oracle Interaction Center 574 < 5%
    Livechatoo 571 < 5%
    Chatango 522 < 5%
    Cbox 476 < 5%
    ClickSoftware 471 < 5%
    OnlineChatCenters 436 < 5%
    Whatfix 427 < 5%
    GetFeedback 422 < 5%
    RobinHQ 422 < 5%
    Helpshift 409 < 5%
    ProProfs Knowledge Base Software 406 < 5%
    Servigistics 393 < 5%
    UserEcho 388 < 5%
    Astute Knowledge 380 < 5%
    Vovici 376 < 5%
    HelpOnClick 358 < 5%
    Pozvonim 343 < 5%
    Oracle InQuira 342 < 5%
    Wootric 334 < 5%
    Velaro 329 < 5%
    Casengo 324 < 5%
    CometChat 297 < 5%
    SAP Warranty and Claim Management 295 < 5%
    Powerfront 288 < 5%
    SAP Field Service 276 < 5%
    EC Concier 273 < 5%
    HelpSpot 245 < 5%
    Totango 230 < 5%
    Oracle Utilities Opower 213 < 5%
    Creative Virtual 212 < 5%
    Planhat 208 < 5%
    Genesys PureEngage 200 < 5%
    Live Chat 3 195 < 5%
    Siebel Field Service 181 < 5%
    Vivocha 179 < 5%
    Apptentive 153 < 5%
    Lime Talk 149 < 5%
    Orlo 130 < 5%
    CloudIM 127 < 5%
    InMoment 125 < 5%
    Clickatell 120 < 5%
    ScreenSteps 118 < 5%
    Astea 116 < 5%
    Synthetix 116 < 5%
    Strikedeck 113 < 5%
    Talkus 109 < 5%
    SMARTASSISTANT 107 < 5%
    mHelpDesk 102 < 5%
    AskNicely 101 < 5%
    AnswerDash 97 < 5%
    PhaseWare 92 < 5%
    ServiceM8 91 < 5%
    Helpjuice 87 < 5%
    KANA Enterprise 81 < 5%
    DIMO Maint 79 < 5%
    UserIQ 73 < 5%
    ECi e-automate 72 < 5%
    freshcaller 68 < 5%
    Groupboard 64 < 5%
    Teamwork Desk 60 < 5%
    HeyBubble 59 < 5%
    Enchant 59 < 5%
    Call-Em-All 52 < 5%
    LiveLOOK 52 < 5%
    Natero 52 < 5%
    UseResponse 51 < 5%
    interakt 50 < 5%
    FLS VISITOUR 50 < 5%
    Altocloud 44 < 5%
    IFS Field Service Management 43 < 5%
    PROONTO 42 < 5%
    AnswerHub 41 < 5%
    Wintac 40 < 5%
    Akio 39 < 5%
    Chattermill 37 < 5%
    Videodesk 35 < 5%
    Aptean Respond 34 < 5%
    Nicereply 33 < 5%
    Tellme Networks 33 < 5%
    Vision Helpdesk 33 < 5%
    CustomerSure 31 < 5%
    Copiny 30 < 5%
    Jitbit Helpdesk 30 < 5%
    KUBRA 29 < 5%
    phpMyFAQ 27 < 5%
    Userlane 26 < 5%
    Morph.ai Customer Support 26 < 5%
    Hotline 25 < 5%
    Verint Express 23 < 5%
    ServiceBridge 22 < 5%
    Poimapper 22 < 5%
    Modria 22 < 5%
    Rhino Live Chat 22 < 5%
    freshsuccess 22 < 5%
    TeleTech 21 < 5%
    Touchpoint Dashboard 20 < 5%
    ESC 19 < 5%
    Astute ePowerCenter 19 < 5%
    Field Squared 17 < 5%
    Qminder 15 < 5%
    Coolfront 14 < 5%
    ServiceLedger 13 < 5%
    LiveTex 13 < 5%
    ChangeGear Service Desk 12 < 5%
    500friends 12 < 5%
    The Customer Factor 12 < 5%
    uContact 12 < 5%
    Clarabridge Engage 11 < 5%
    Aimsio 11 < 5%
    Agent.ai 9 < 5%
    DeskPRO 9 < 5%
    HP ServiceCenter 0 < 5%
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