Customer Service Management products

569,675 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 162 products in the Customer Service Management category, and have found 569,675 companies using these products.

Customer Service Management
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569,675
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
tawk.to 84,950 14%
Zendesk 79,615 13%
Zendesk Chat 63,264 11%
LiveChat 38,529 6%
Tidio Live Chat 35,640 6%
Intercom 21,228 < 5%
OneSignal 20,466 < 5%
Drift 19,207 < 5%
LivePerson 17,199 < 5%
Pure Chat 17,120 < 5%
Jivochat 16,496 < 5%
Olark 15,658 < 5%
Freshdesk 11,943 < 5%
Smartsupp 9,815 < 5%
inSided 8,834 < 5%
MyLiveChat 7,378 < 5%
HelpScout 7,125 < 5%
Crisp 5,848 < 5%
Inline Manual 5,149 < 5%
Chatra 4,404 < 5%
Salesforce.com Service Cloud 4,395 < 5%
Salesforce.com Desk.com 3,489 < 5%
BoldChat 3,376 < 5%
Free Call 2,983 < 5%
Provide Support 2,921 < 5%
UserVoice 2,898 < 5%
Ngage Live Chat 2,837 < 5%
SnapEngage 2,787 < 5%
LiveZilla 2,776 < 5%
ApexChat 2,581 < 5%
Kayako 2,363 < 5%
Comm100 2,238 < 5%
Formilla.com 2,231 < 5%
ClickDesk 2,095 < 5%
Salesforce Live Chat 2,041 < 5%
LiveAgent 1,796 < 5%
LiveHelpNow 1,620 < 5%
Oracle Service Cloud (formerly RightNow) 1,541 < 5%
Bontact 1,296 < 5%
Reamaze 1,261 < 5%
Userlike 1,205 < 5%
GrooveHQ 1,195 < 5%
Usabilla 1,180 < 5%
Meiqia 1,077 < 5%
iAdvize 982 < 5%
WebsiteAlive 947 < 5%
eGain 919 < 5%
iZooto 919 < 5%
ServiceMax 917 < 5%
TeamSupport 803 < 5%
osTicket 754 < 5%
WhosOn 718 < 5%
Visitor Chat 699 < 5%
SpeakPipe 693 < 5%
Smallchat 679 < 5%
SAP Service Parts 665 < 5%
Parature 664 < 5%
HappyFox Chat 590 < 5%
Thunderhead 581 < 5%
OpinionLab 567 < 5%
SatisMeter 498 < 5%
Oracle Interaction Center 497 < 5%
IssueTrak 495 < 5%
ConnectWise Manage 421 < 5%
Vovici 404 < 5%
ImBox 396 < 5%
Astute Solutions 386 < 5%
RedHelper 378 < 5%
Slaask 362 < 5%
ClickSoftware 336 < 5%
LeadChat 334 < 5%
Live2Support 331 < 5%
Oracle InQuira 316 < 5%
HelpCrunch 307 < 5%
Servigistics 303 < 5%
ProProfs Knowledge Base Software 303 < 5%
SAP Warranty and Claim Management 292 < 5%
Livechatoo 273 < 5%
InformaCast 265 < 5%
UserEcho 254 < 5%
Helpshift 252 < 5%
HelpOnClick 252 < 5%
OnlineChatCenters 252 < 5%
Subiz 232 < 5%
Live Chat 3 202 < 5%
Braze 199 < 5%
RobinHQ 192 < 5%
Microsoft Dynamics 365 for Field Service 191 < 5%
HelpSpot 189 < 5%
Kustomer 188 < 5%
Microsoft Dynamics 365 for Customer Service 186 < 5%
Zoho Desk 176 < 5%
Astute Knowledge 174 < 5%
Wootric 173 < 5%
Casengo 171 < 5%
Siebel Field Service 158 < 5%
Totango 151 < 5%
Cbox 130 < 5%
SAP Field Service 127 < 5%
Astea 126 < 5%
CometChat 126 < 5%
Apptentive 121 < 5%
Powerfront 112 < 5%
GetFeedback 107 < 5%
EC Concier 102 < 5%
Whatfix 100 < 5%
Velaro 99 < 5%
Vivocha 96 < 5%
Orlo 75 < 5%
Lime Talk 74 < 5%
PhaseWare 71 < 5%
InMoment 70 < 5%
ScreenSteps 69 < 5%
ECi e-automate 68 < 5%
Genesys PureEngage 65 < 5%
AnswerDash 63 < 5%
KANA Enterprise 62 < 5%
Talkus 62 < 5%
Synthetix 59 < 5%
Creative Virtual 57 < 5%
Teamwork Desk 53 < 5%
AskNicely 50 < 5%
mHelpDesk 48 < 5%
Oracle Utilities Opower 41 < 5%
Akio 41 < 5%
ServiceM8 40 < 5%
HeyBubble 39 < 5%
Helpjuice 39 < 5%
SMARTASSISTANT 35 < 5%
LiveLOOK 31 < 5%
PROONTO 29 < 5%
AnswerHub 27 < 5%
Tellme Networks 27 < 5%
Call-Em-All 26 < 5%
UseResponse 26 < 5%
Natero 25 < 5%
CustomerSure 24 < 5%
Planhat 23 < 5%
DIMO Maint 21 < 5%
interakt 21 < 5%
Zoho SalesIQ 21 < 5%
FLS VISITOUR 20 < 5%
Altocloud 19 < 5%
Vision Helpdesk 19 < 5%
Verint Express 18 < 5%
KUBRA 17 < 5%
IFS Field Service Management 17 < 5%
Videodesk 17 < 5%
Modria 16 < 5%
ESC 16 < 5%
Copiny 16 < 5%
Astute ePowerCenter 16 < 5%
UserIQ 16 < 5%
Touchpoint Dashboard 15 < 5%
Jitbit Helpdesk 15 < 5%
Hotline 14 < 5%
Nicereply 14 < 5%
Aptean Respond 12 < 5%
Agent.ai 12 < 5%
ServiceBridge 12 < 5%
Poimapper 10 < 5%
HP ServiceCenter 0 < 5%