Customer Service Management products

1,056,903 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 180 products in the Customer Service Management category, and have found 1,056,903 companies using these products.

Customer Service Management
Customer Service Management
1,056,903
Companies using Customer Service Management
Customer Service Management
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    Delivery in one day or less.
    Product Install base
    # of companies we found using this product
    Market Share
    tawk.to 224,028 21%
    Zendesk 155,185 14%
    Zendesk Chat 124,713 11%
    Tidio Live Chat 95,262 9%
    Jivochat 51,963 < 5%
    Zoho SalesIQ 35,801 < 5%
    Freshdesk 30,824 < 5%
    LiveChat 30,642 < 5%
    Pure Chat 25,933 < 5%
    Olark 24,945 < 5%
    LivePerson 23,544 < 5%
    Intercom 21,273 < 5%
    OneSignal 20,259 < 5%
    Drift 14,998 < 5%
    MyLiveChat 14,737 < 5%
    Chatra 11,612 < 5%
    HelpScout 11,592 < 5%
    Smartsupp 9,522 < 5%
    inSided 8,303 < 5%
    Crisp 5,800 < 5%
    Salesforce.com Service Cloud 5,746 < 5%
    SnapEngage 5,040 < 5%
    Ngage Live Chat 4,802 < 5%
    UserVoice 4,600 < 5%
    Inline Manual 4,497 < 5%
    Formilla.com 4,412 < 5%
    Salesforce Live Chat 4,360 < 5%
    LiveAgent 4,241 < 5%
    Comm100 4,145 < 5%
    Salesforce.com Desk.com 3,345 < 5%
    BoldChat 3,228 < 5%
    Reamaze 3,117 < 5%
    Provide Support 2,786 < 5%
    Kayako 2,759 < 5%
    LiveZilla 2,664 < 5%
    ApexChat 2,523 < 5%
    Userlike 2,458 < 5%
    Free Call 2,452 < 5%
    Usabilla 2,387 < 5%
    ClickDesk 1,985 < 5%
    Oracle Service Cloud (formerly RightNow) 1,799 < 5%
    Visitor Chat 1,780 < 5%
    SpeakPipe 1,654 < 5%
    LiveHelpNow 1,546 < 5%
    Smallchat 1,542 < 5%
    WebsiteAlive 1,389 < 5%
    osTicket 1,367 < 5%
    WhosOn 1,281 < 5%
    Bontact 1,166 < 5%
    Meiqia 1,130 < 5%
    GrooveHQ 1,130 < 5%
    eGain 1,108 < 5%
    ServiceMax 992 < 5%
    ConnectWise Manage 967 < 5%
    RedHelper 901 < 5%
    HappyFox Chat 892 < 5%
    TeamSupport 864 < 5%
    Thunderhead 848 < 5%
    HelpCrunch 821 < 5%
    iZooto 743 < 5%
    SAP Service Parts 690 < 5%
    iAdvize 669 < 5%
    Subiz 641 < 5%
    Parature 617 < 5%
    IssueTrak 596 < 5%
    Chatango 591 < 5%
    OpinionLab 540 < 5%
    Oracle Interaction Center 535 < 5%
    InformaCast 501 < 5%
    Kustomer 493 < 5%
    SatisMeter 486 < 5%
    Astute Solutions 473 < 5%
    OnlineChatCenters 419 < 5%
    RobinHQ 418 < 5%
    Microsoft Dynamics 365 for Customer Service 416 < 5%
    ClickSoftware 410 < 5%
    ImBox 402 < 5%
    UserEcho 397 < 5%
    Vovici 375 < 5%
    Slaask 363 < 5%
    HelpOnClick 358 < 5%
    Servigistics 344 < 5%
    Oracle InQuira 325 < 5%
    Live2Support 323 < 5%
    Wootric 323 < 5%
    Microsoft Dynamics 365 for Field Service 305 < 5%
    LeadChat 288 < 5%
    Astute Knowledge 287 < 5%
    Braze 285 < 5%
    SAP Warranty and Claim Management 284 < 5%
    ProProfs Knowledge Base Software 277 < 5%
    EC Concier 276 < 5%
    Livechatoo 271 < 5%
    GetFeedback 270 < 5%
    Helpshift 264 < 5%
    HelpSpot 230 < 5%
    ChurnZero 223 < 5%
    Zoho Desk 210 < 5%
    Movidesk 206 < 5%
    Live Chat 3 188 < 5%
    Totango 186 < 5%
    SAP Field Service 180 < 5%
    Siebel Field Service 175 < 5%
    Creative Virtual 159 < 5%
    Casengo 158 < 5%
    Oracle Utilities Opower 154 < 5%
    Vivocha 153 < 5%
    Apptentive 143 < 5%
    Whatfix 143 < 5%
    Lime Talk 138 < 5%
    Powerfront 135 < 5%
    Genesys PureEngage 134 < 5%
    Cbox 132 < 5%
    Orlo 130 < 5%
    Velaro 127 < 5%
    CometChat 123 < 5%
    Astea 119 < 5%
    Clickatell 115 < 5%
    Talkus 107 < 5%
    ScreenSteps 93 < 5%
    PhaseWare 92 < 5%
    AnswerDash 87 < 5%
    mHelpDesk 82 < 5%
    ECi e-automate 76 < 5%
    SMARTASSISTANT 75 < 5%
    KANA Enterprise 71 < 5%
    DIMO Maint 71 < 5%
    Planhat 69 < 5%
    Synthetix 69 < 5%
    Helpjuice 62 < 5%
    Teamwork Desk 62 < 5%
    ServiceM8 58 < 5%
    UserIQ 57 < 5%
    Call-Em-All 56 < 5%
    InMoment 56 < 5%
    AskNicely 53 < 5%
    Enchant 51 < 5%
    Strikedeck 47 < 5%
    UseResponse 46 < 5%
    Akio 41 < 5%
    Natero 40 < 5%
    Wintac 39 < 5%
    LiveLOOK 38 < 5%
    AnswerHub 35 < 5%
    HeyBubble 33 < 5%
    freshcaller 32 < 5%
    Vision Helpdesk 32 < 5%
    Nicereply 31 < 5%
    Tellme Networks 29 < 5%
    PROONTO 29 < 5%
    Jitbit Helpdesk 27 < 5%
    FLS VISITOUR 25 < 5%
    Verint Express 24 < 5%
    IFS Field Service Management 23 < 5%
    KUBRA 21 < 5%
    Aptean Respond 21 < 5%
    Hotline 20 < 5%
    Chattermill 20 < 5%
    Modria 19 < 5%
    Videodesk 19 < 5%
    Astute ePowerCenter 19 < 5%
    interakt 18 < 5%
    Poimapper 18 < 5%
    ESC 18 < 5%
    Touchpoint Dashboard 18 < 5%
    CustomerSure 18 < 5%
    ServiceBridge 18 < 5%
    Morph.ai Customer Support 18 < 5%
    Altocloud 17 < 5%
    ServiceLedger 16 < 5%
    Copiny 15 < 5%
    Coolfront 15 < 5%
    Field Squared 14 < 5%
    ChangeGear Service Desk 13 < 5%
    LiveTex 12 < 5%
    DeskPRO 12 < 5%
    The Customer Factor 11 < 5%
    Qminder 10 < 5%
    Agent.ai 9 < 5%
    HP ServiceCenter 0 < 5%

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