Customer Service Management products

304,084 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 110 products in the Customer Service Management category, and have found 304,084 companies using these products.

Customer Service Management
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304,084
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 53,342 17%
tawk.to 46,526 15%
LiveChat 25,920 8%
LivePerson 15,790 < 5%
Intercom 15,283 < 5%
Drift 12,060 < 5%
Olark 11,851 < 5%
Tidio Live Chat 11,174 < 5%
Pure Chat 10,835 < 5%
OneSignal 10,803 < 5%
Freshdesk 10,300 < 5%
inSided 8,164 < 5%
Smartsupp 6,127 < 5%
SnapEngage 4,326 < 5%
BoldChat 4,118 < 5%
HelpScout 3,910 < 5%
ApexChat 3,469 < 5%
LiveZilla 3,056 < 5%
Salesforce.com Service Cloud 3,023 < 5%
Inline Manual 3,004 < 5%
Salesforce.com Desk.com 2,951 < 5%
Provide Support 2,926 < 5%
UserVoice 2,920 < 5%
Crisp 2,889 < 5%
ClickDesk 2,499 < 5%
Kayako 1,758 < 5%
LiveHelpNow 1,570 < 5%
Bontact 1,362 < 5%
LiveAgent 1,261 < 5%
Free Call 1,229 < 5%
Userlike 1,201 < 5%
Usabilla 1,169 < 5%
Oracle Service Cloud (formerly RightNow) 1,147 < 5%
WebsiteAlive 887 < 5%
WhosOn 709 < 5%
eGain 690 < 5%
ServiceMax 672 < 5%
TeamSupport 670 < 5%
iAdvize 627 < 5%
OpinionLab 614 < 5%
Parature 544 < 5%
osTicket 499 < 5%
SAP Service Parts 478 < 5%
HappyFox Chat 477 < 5%
iZooto 445 < 5%
Oracle Interaction Center 401 < 5%
Reamaze 401 < 5%
IssueTrak 397 < 5%
Thunderhead 377 < 5%
Slaask 342 < 5%
Vovici 341 < 5%
GrooveHQ 330 < 5%
Live2Support 301 < 5%
ClickSoftware 272 < 5%
Oracle InQuira 263 < 5%
SAP Warranty and Claim Management 257 < 5%
Zendesk Chat 254 < 5%
Astute Solutions 247 < 5%
Servigistics 237 < 5%
OnlineChatCenters 232 < 5%
ProProfs Knowledge Base Software 198 < 5%
UserEcho 183 < 5%
Casengo 183 < 5%
HelpOnClick 176 < 5%
LeadChat 175 < 5%
Live Chat 3 174 < 5%
Helpshift 172 < 5%
SatisMeter 167 < 5%
ConnectWise Manage 152 < 5%
Wootric 152 < 5%
HelpSpot 149 < 5%
InformaCast 144 < 5%
CometChat 143 < 5%
Siebel Field Service 128 < 5%
Velaro 128 < 5%
Microsoft Dynamics 365 for Customer Service 106 < 5%
Vivocha 105 < 5%
Totango 104 < 5%
Astea 102 < 5%
Astute Knowledge 100 < 5%
SAP Field Service 85 < 5%
Apptentive 70 < 5%
Zoho Desk 63 < 5%
GetFeedback 60 < 5%
PhaseWare 55 < 5%
Whatfix 54 < 5%
Talkus 49 < 5%
KANA Enterprise 47 < 5%
Synthetix 47 < 5%
AskNicely 45 < 5%
interakt 43 < 5%
Creative Virtual 43 < 5%
AnswerDash 43 < 5%
Genesys PureEngage 41 < 5%
ECi e-automate 40 < 5%
ScreenSteps 40 < 5%
PROONTO 38 < 5%
HeyBubble 37 < 5%
Kustomer 35 < 5%
Akio 34 < 5%
Teamwork Desk 32 < 5%
InMoment 31 < 5%
Salesforce Live Chat 31 < 5%
Altocloud 29 < 5%
SMARTASSISTANT 29 < 5%
Lime Talk 28 < 5%
Helpjuice 27 < 5%
LiveLOOK 25 < 5%
Copiny 15 < 5%
HP ServiceCenter 0 < 5%