We have data on 2,228 companies that use Cisco Unified Contact Center Enterprise. The companies using Cisco Unified Contact Center Enterprise are most often found in United States and in the Computer Software industry. Cisco Unified Contact Center Enterprise is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco Unified Contact Center Enterprise usage goes back as far as 4 years and 10 months.
|Pentair plc||pentair.com||United Kingdom||>1000M||>10000|
|Covéa Insurance plc||coveainsurance.co.uk||United Kingdom||100M-200M||1000-5000|
|HomeServe USA Corp.||homeserveusa.com||United States||100M-200M||500-1000|
|Service.com LLC||service.com||United States||1M-10M||10-50|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Cisco Unified Contact Center Enterprise has a market share of about 2.5%. Other major and competing products in this category include:
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution.
Looking at Cisco Unified Contact Center Enterprise customers by industry, we find that Computer Software (26%), Information Technology and Services (10%) and Hospital & Health Care (7%) are the largest segments.
68% of Cisco Unified Contact Center Enterprise customers are in United States and 5% are in United Kingdom.