We have data on 2,838 companies that use Cisco Unified Contact Center Enterprise. The companies using Cisco Unified Contact Center Enterprise are most often found in United States and in the Information Technology and Services industry. Cisco Unified Contact Center Enterprise is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco Unified Contact Center Enterprise usage goes back as far as 6 years and 10 months.
|Company||Westlake Financial Services|
|Company||California State University-Stanislaus|
|Company||Taos Mountain, Inc.|
|Westlake Financial Services||westlakefinancial.com||United States||200M-1000M||1000-5000|
|California State University-Stanislaus||csustan.edu||United States||100M-200M||1000-5000|
|Blackfriars Group||blackfriarsgroup.com||United Kingdom||1M-10M||>10000|
|Taos Mountain, Inc.||taos.com||United States||100M-200M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Cisco Unified Contact Center Enterprise has a market share of about 2.3%. Other major and competing products in this category include:
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution.
Looking at Cisco Unified Contact Center Enterprise customers by industry, we find that Information Technology and Services (29%), Computer Software (6%), Hospital & Health Care (6%), Telecommunications (6%) and Financial Services (5%) are the largest segments.
70% of Cisco Unified Contact Center Enterprise customers are in United States.
Of all the customers that are using Cisco Unified Contact Center Enterprise, 16% are small (<50 employees), 36% are medium-sized and 47% are large (>1000 employees).
Of all the customers that are using Cisco Unified Contact Center Enterprise, 44% are small (<$50M), 8% are medium-sized and 40% are large (>$1000M).