Contact Center Management products

83,390 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 121 products in the Contact Center Management category, and have found 83,390 companies using these products.

Contact Center Management
Contact Center Management
83,390
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Voxify 41,826 50%
    Five9 4,170 < 5%
    Genesys 2,488 < 5%
    Cisco Unified Contact Center Enterprise 2,263 < 5%
    Avaya Call Management System 2,190 < 5%
    Avaya Aura 2,173 < 5%
    inContact 2,088 < 5%
    Amazon Connect 1,919 < 5%
    Cisco Contact Center 1,913 < 5%
    Interactive Intelligence 1,674 < 5%
    Mongoose Metrics 1,601 < 5%
    Calabrio 1,444 < 5%
    LiveOps 1,391 < 5%
    Telmetrics 1,171 < 5%
    3CX Phone System 1,025 < 5%
    Avaya Contact Center Control Manager 772 < 5%
    Cisco SMARTnet 649 < 5%
    Genesys Contact Center 598 < 5%
    Nortel Symposium 585 < 5%
    Nice Call Recording 554 < 5%
    PureCloud 519 < 5%
    Talkdesk 519 < 5%
    Cisco Unified IP Interactive Voice Response 427 < 5%
    inSided 381 < 5%
    Cisco Unified Intelligence Center 371 < 5%
    LiveVox 332 < 5%
    Genesys SIP 331 < 5%
    SAP Contact Center 324 < 5%
    Avaya Aura Contact Center 313 < 5%
    Avaya Interaction Center 295 < 5%
    Autonomy Qfiniti 286 < 5%
    Jacada 280 < 5%
    SAP Business Communications Management 274 < 5%
    Ifbyphone 255 < 5%
    Noble Systems 250 < 5%
    Oaisys 249 < 5%
    Genesys Outbound Voice 236 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 220 < 5%
    Uptivity 204 < 5%
    Aspect Call Center 204 < 5%
    Genesys Inbound Voice 191 < 5%
    VICIdial 183 < 5%
    PlayVox 181 < 5%
    Aspect Software 175 < 5%
    Noble Dialer 172 < 5%
    Mitel Contact Center Solutions 165 < 5%
    Avaya Aura Call Center Elite 142 < 5%
    Avaya Proactive Contact 134 < 5%
    Siemens OpenScape Contact Center 127 < 5%
    prairieFyre 127 < 5%
    Avaya IQ 122 < 5%
    injixo 118 < 5%
    Enghouse Interactive 107 < 5%
    Cisco Unified Customer Voice Portal 106 < 5%
    Nice Interaction Management 102 < 5%
    Telax 102 < 5%
    Oracle Teleservice 97 < 5%
    TextMagic 88 < 5%
    Aircall 85 < 5%
    Aspect Unified IP 85 < 5%
    Vocalcom 84 < 5%
    Genesys CIM Platform 83 < 5%
    PhoneBurner 76 < 5%
    Ameyo 72 < 5%
    Bright Pattern 71 < 5%
    Aspect Via 66 < 5%
    Oracle Telesales 65 < 5%
    DialSource 65 < 5%
    Solidus eCare 63 < 5%
    IPscape 60 < 5%
    Siebel Contact Center 56 < 5%
    RingDNA 54 < 5%
    Aheeva 51 < 5%
    Cisco Outbound Option 50 < 5%
    Cisco Unified Workforce Optimization 50 < 5%
    Business Phone System 48 < 5%
    Altitude uCI 47 < 5%
    Echopass 46 < 5%
    Exotel 46 < 5%
    Google Contact Center AI Platform 43 < 5%
    Convoso 42 < 5%
    Amdocs Smart Client 42 < 5%
    IBM WebSphere Voice Response for AIX 39 < 5%
    Click2Coach 33 < 5%
    Scorebuddy 32 < 5%
    ComputerTalk 32 < 5%
    Contaque 31 < 5%
    CxEngage 30 < 5%
    Avaya Contact Analyzer 28 < 5%
    3CLogic 27 < 5%
    Nice Real Time Impact 26 < 5%
    Avaya Business Advocate 26 < 5%
    Avaya Operational Analyst 25 < 5%
    Contact Center Portal 25 < 5%
    TASKE Contact 25 < 5%
    Eureka 24 < 5%
    Aspect Quality Monitoring 22 < 5%
    KnoahSoft Harmony 22 < 5%
    Ring.io 21 < 5%
    Noble Outbound 19 < 5%
    Alcatel Lucent OmniTouch 17 < 5%
    MiaRec 15 < 5%
    VoIP and Network Quality Manager 15 < 5%
    Intelliverse 15 < 5%
    Cloudtalk 15 < 5%
    Vantage Point 14 < 5%
    Smart Queue 14 < 5%
    Zipwire 13 < 5%
    XenCALL 13 < 5%
    Humach 13 < 5%
    Eclipse CMS 13 < 5%
    8x8 Contact Center 12 < 5%
    SpiceCSM 12 < 5%
    contactSPACE 12 < 5%
    Customer Care 10 < 5%
    Outbound Calling API 10 < 5%
    Ringless Voicemail API 10 < 5%
    NexxPhase 9 < 5%
    Mattersight Behavioral Analytics 9 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%

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