All Products > Contact Center Management

Contact Center Management products

130,383 Companies

What is Contact Center Management?

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 115 products in the Contact Center Management category, and have found 130,383 companies using these products.

Contact Center Management
Contact Center Management
130,383
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product     		Market Share
    Voxify 71,009 54%
    Five9 15,347 11%
    Cisco Unified Contact Center Enterprise 3,220 < 5%
    Avaya Call Management System 3,022 < 5%
    Interactive Intelligence 2,441 < 5%
    inContact 2,432 < 5%
    Mongoose Metrics 2,323 < 5%
    Genesys 2,270 < 5%
    Amazon Connect 1,868 < 5%
    Cisco Contact Center 1,855 < 5%
    Calabrio 1,562 < 5%
    LiveOps 1,536 < 5%
    Telmetrics 1,145 < 5%
    Avaya Contact Center Control Manager 1,075 < 5%
    3CX Phone System 1,063 < 5%
    Genesys Contact Center 903 < 5%
    Cisco SMARTnet 810 < 5%
    Nice Call Recording 803 < 5%
    Nortel Symposium 780 < 5%
    Cisco Unified IP Interactive Voice Response 747 < 5%
    Ifbyphone 665 < 5%
    Talkdesk 637 < 5%
    PureCloud 633 < 5%
    Aspect Software 588 < 5%
    Genesys SIP 539 < 5%
    Avaya Aura Contact Center 492 < 5%
    Cisco Unified Intelligence Center 469 < 5%
    SAP Contact Center 443 < 5%
    Avaya Interaction Center 406 < 5%
    SAP Business Communications Management 387 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 384 < 5%
    Autonomy Qfiniti 376 < 5%
    Jacada 369 < 5%
    LiveVox 368 < 5%
    Oaisys 346 < 5%
    Genesys Outbound Voice 344 < 5%
    Noble Systems 309 < 5%
    Uptivity 274 < 5%
    VICIdial 263 < 5%
    Genesys Inbound Voice 253 < 5%
    Aspect Call Center 253 < 5%
    Aspect Unified IP 237 < 5%
    Avaya Aura Call Center Elite 223 < 5%
    Mitel Contact Center Solutions 219 < 5%
    Noble Dialer 218 < 5%
    Avaya Proactive Contact 211 < 5%
    prairieFyre 197 < 5%
    Vocalcom 182 < 5%
    Avaya IQ 181 < 5%
    Siemens OpenScape Contact Center 169 < 5%
    PlayVox 155 < 5%
    Cisco Unified Customer Voice Portal 154 < 5%
    Nice Interaction Management 150 < 5%
    Aspect Quality Monitoring 148 < 5%
    Enghouse Interactive 137 < 5%
    Oracle Teleservice 134 < 5%
    injixo 125 < 5%
    Genesys CIM Platform 125 < 5%
    Telax 121 < 5%
    Exotel 96 < 5%
    Oracle Telesales 93 < 5%
    Siebel Contact Center 87 < 5%
    Aspect Via 86 < 5%
    TextMagic 83 < 5%
    Solidus eCare 81 < 5%
    PhoneBurner 76 < 5%
    Ameyo 76 < 5%
    Business Phone System 76 < 5%
    Bright Pattern 71 < 5%
    DialSource 68 < 5%
    Cisco Unified Workforce Optimization 67 < 5%
    Cisco Outbound Option 67 < 5%
    Aheeva 57 < 5%
    IPscape 56 < 5%
    RingDNA 55 < 5%
    Echopass 53 < 5%
    Amdocs Smart Client 51 < 5%
    Altitude uCI 50 < 5%
    IBM WebSphere Voice Response for AIX 49 < 5%
    Scorebuddy 47 < 5%
    Convoso 46 < 5%
    3CLogic 46 < 5%
    Nice Real Time Impact 41 < 5%
    Avaya Operational Analyst 39 < 5%
    ComputerTalk 39 < 5%
    Avaya Business Advocate 38 < 5%
    Click2Coach 35 < 5%
    Contaque 34 < 5%
    Avaya Contact Analyzer 32 < 5%
    Eureka 31 < 5%
    Contact Center Portal 31 < 5%
    Smart Queue 31 < 5%
    CxEngage 29 < 5%
    VoIP and Network Quality Manager 28 < 5%
    Eclipse CMS 27 < 5%
    KnoahSoft Harmony 25 < 5%
    Noble Outbound 24 < 5%
    TASKE Contact 24 < 5%
    Alcatel Lucent OmniTouch 22 < 5%
    XenCALL 22 < 5%
    Intelliverse 20 < 5%
    Vantage Point 18 < 5%
    Ring.io 16 < 5%
    8x8 Contact Center 16 < 5%
    MiaRec 15 < 5%
    Cloudtalk 15 < 5%
    Zipwire 14 < 5%
    Customer Care 14 < 5%
    Humach 13 < 5%
    SpiceCSM 11 < 5%
    TouchStar Predictive Dialler 10 < 5%
    Outbound Calling API 10 < 5%
    Mattersight Behavioral Analytics 10 < 5%
    Ringless Voicemail API 9 < 5%
    NexxPhase 8 < 5%
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