All Products > Contact Center Management

Contact Center Management products

81,723 Companies

What is Contact Center Management?

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 123 products in the Contact Center Management category, and have found 81,723 companies using these products.

Contact Center Management
Contact Center Management
81,723
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product     		Market Share
    Voxify 41,514 50%
    Five9 4,041 < 5%
    Genesys 2,677 < 5%
    Cisco Unified Contact Center Enterprise 2,128 < 5%
    Amazon Connect 2,068 < 5%
    Avaya Aura 2,033 < 5%
    inContact 1,978 < 5%
    Avaya Call Management System 1,948 < 5%
    Cisco Contact Center 1,743 < 5%
    Mongoose Metrics 1,555 < 5%
    Interactive Intelligence 1,435 < 5%
    LiveOps 1,416 < 5%
    Calabrio 1,386 < 5%
    Telmetrics 1,160 < 5%
    3CX Phone System 1,074 < 5%
    Avaya Contact Center Control Manager 708 < 5%
    Talkdesk 667 < 5%
    PureCloud 643 < 5%
    Cisco SMARTnet 583 < 5%
    Genesys Contact Center 580 < 5%
    Nortel Symposium 505 < 5%
    Nice Call Recording 478 < 5%
    Cisco Unified IP Interactive Voice Response 392 < 5%
    inSided 384 < 5%
    Cisco Unified Intelligence Center 356 < 5%
    Genesys SIP 313 < 5%
    LiveVox 312 < 5%
    Avaya Aura Contact Center 290 < 5%
    SAP Contact Center 284 < 5%
    Avaya Interaction Center 256 < 5%
    Autonomy Qfiniti 249 < 5%
    Ifbyphone 241 < 5%
    VICIdial 239 < 5%
    SAP Business Communications Management 236 < 5%
    Jacada 232 < 5%
    Oaisys 228 < 5%
    Genesys Outbound Voice 223 < 5%
    Noble Systems 220 < 5%
    PlayVox 204 < 5%
    Uptivity 201 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 185 < 5%
    Aspect Software 184 < 5%
    Aspect Call Center 174 < 5%
    Genesys Inbound Voice 173 < 5%
    Mitel Contact Center Solutions 165 < 5%
    Noble Dialer 153 < 5%
    Avaya Aura Call Center Elite 131 < 5%
    Ameyo 122 < 5%
    Avaya Proactive Contact 121 < 5%
    Siemens OpenScape Contact Center 118 < 5%
    prairieFyre 118 < 5%
    Vocalcom 117 < 5%
    injixo 113 < 5%
    Avaya IQ 111 < 5%
    Enghouse Interactive 104 < 5%
    Telax 95 < 5%
    Cisco Unified Customer Voice Portal 90 < 5%
    Nice Interaction Management 87 < 5%
    Oracle Teleservice 87 < 5%
    Aircall 84 < 5%
    TextMagic 83 < 5%
    PhoneBurner 78 < 5%
    Aspect Unified IP 78 < 5%
    Bright Pattern 71 < 5%
    Genesys CIM Platform 68 < 5%
    Solidus eCare 65 < 5%
    Aspect Via 63 < 5%
    DialSource 62 < 5%
    Oracle Telesales 60 < 5%
    Intradiem 58 < 5%
    Google Contact Center AI Platform 57 < 5%
    IPscape 54 < 5%
    RingDNA 52 < 5%
    Siebel Contact Center 51 < 5%
    Aheeva 48 < 5%
    Cisco Outbound Option 48 < 5%
    Business Phone System 45 < 5%
    Exotel 44 < 5%
    Convoso 42 < 5%
    Cisco Unified Workforce Optimization 42 < 5%
    IBM WebSphere Voice Response for AIX 40 < 5%
    Altitude uCI 39 < 5%
    Echopass 39 < 5%
    3CLogic 36 < 5%
    Amdocs Smart Client 34 < 5%
    Contaque 33 < 5%
    Scorebuddy 32 < 5%
    Cloudtalk 32 < 5%
    Click2Coach 31 < 5%
    CxEngage 29 < 5%
    ComputerTalk 27 < 5%
    Avaya Contact Analyzer 24 < 5%
    Eureka 23 < 5%
    TASKE Contact 22 < 5%
    Observe.AI 21 < 5%
    Nice Real Time Impact 21 < 5%
    Avaya Operational Analyst 21 < 5%
    Avaya Business Advocate 21 < 5%
    Contact Center Portal 20 < 5%
    Noble Outbound 19 < 5%
    Aspect Quality Monitoring 19 < 5%
    Smart Queue 19 < 5%
    Ring.io 18 < 5%
    KnoahSoft Harmony 18 < 5%
    XenCALL 17 < 5%
    VoIP and Network Quality Manager 16 < 5%
    Eclipse CMS 14 < 5%
    MiaRec 13 < 5%
    Intelliverse 13 < 5%
    Humach 12 < 5%
    Zipwire 12 < 5%
    SpiceCSM 12 < 5%
    Alcatel Lucent OmniTouch 11 < 5%
    Vantage Point 11 < 5%
    contactSPACE 11 < 5%
    8x8 Contact Center 11 < 5%
    Customer Care 10 < 5%
    Outbound Calling API 10 < 5%
    Mattersight Behavioral Analytics 8 < 5%
    Ringless Voicemail API 8 < 5%
    NexxPhase 6 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
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