Contact Center Management products

114,796 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 100 products in the Contact Center Management category, and have found 114,796 companies using these products.

Contact Center Management
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114,796
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Voxify 71,760 62%
Five9 14,636 12%
Cisco Unified Contact Center Enterprise 2,638 < 5%
Avaya Call Management System 2,519 < 5%
Interactive Intelligence 2,138 < 5%
inContact 1,712 < 5%
Calabrio 989 < 5%
Mongoose Metrics 976 < 5%
Avaya Contact Center Control Manager 852 < 5%
LiveOps 723 < 5%
Genesys Contact Center 693 < 5%
Nice Call Recording 684 < 5%
Cisco SMARTnet 658 < 5%
Aspect Software 649 < 5%
Nortel Symposium 644 < 5%
Cisco Unified IP Interactive Voice Response 615 < 5%
3CX Phone System 499 < 5%
Avaya Aura Contact Center 443 < 5%
Talkdesk 441 < 5%
Ifbyphone 424 < 5%
Telmetrics 422 < 5%
Genesys SIP 420 < 5%
PureCloud 400 < 5%
Genesys 398 < 5%
SAP Contact Center 369 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 357 < 5%
Avaya Interaction Center 349 < 5%
Cisco Unified Intelligence Center 341 < 5%
SAP Business Communications Management 330 < 5%
Amazon Connect 322 < 5%
Autonomy Qfiniti 312 < 5%
Jacada 302 < 5%
Oaisys 292 < 5%
LiveVox 289 < 5%
VICIdial 279 < 5%
Genesys Outbound Voice 264 < 5%
Aspect Unified IP 257 < 5%
Uptivity 229 < 5%
Noble Systems 226 < 5%
Vocalcom 210 < 5%
Avaya Proactive Contact 189 < 5%
Avaya Aura Call Center Elite 184 < 5%
Noble Dialer 181 < 5%
Genesys Inbound Voice 179 < 5%
prairieFyre 167 < 5%
Aspect Quality Monitoring 164 < 5%
Mitel Contact Center Solutions 151 < 5%
Avaya IQ 149 < 5%
Nice Interaction Management 132 < 5%
Siemens OpenScape Contact Center 131 < 5%
Enghouse Interactive 125 < 5%
Aspect Call Center 121 < 5%
Cisco Unified Customer Voice Portal 115 < 5%
Oracle Teleservice 104 < 5%
Genesys CIM Platform 100 < 5%
Exotel 99 < 5%
Telax 92 < 5%
Oracle Telesales 85 < 5%
Siebel Contact Center 71 < 5%
Cisco Outbound Option 60 < 5%
Business Phone System 59 < 5%
3CLogic 54 < 5%
injixo 52 < 5%
Cisco Unified Workforce Optimization 51 < 5%
Aspect Via 48 < 5%
Echopass 43 < 5%
Nice Real Time Impact 43 < 5%
Amdocs Smart Client 42 < 5%
Solidus eCare 41 < 5%
IBM WebSphere Voice Response for AIX 40 < 5%
DialSource 39 < 5%
Avaya Business Advocate 36 < 5%
Aheeva 35 < 5%
IPscape 35 < 5%
Bright Pattern 33 < 5%
Scorebuddy 32 < 5%
Altitude uCI 30 < 5%
Avaya Operational Analyst 29 < 5%
Smart Queue 29 < 5%
Contaque 27 < 5%
PhoneBurner 26 < 5%
RingDNA 24 < 5%
Avaya Contact Analyzer 23 < 5%
Eclipse CMS 21 < 5%
Alcatel Lucent OmniTouch 21 < 5%
ComputerTalk 19 < 5%
Contact Center Portal 19 < 5%
VoIP and Network Quality Manager 18 < 5%
Convoso 16 < 5%
Click2Coach 16 < 5%
PlayVox 16 < 5%
XenCALL 16 < 5%
Eureka 15 < 5%
KnoahSoft Harmony 14 < 5%
Intelliverse 14 < 5%
TASKE Contact 13 < 5%
CxEngage 12 < 5%
Vantage Point 12 < 5%
NexxPhase 12 < 5%
SpiceCSM 11 < 5%