Contact Center Management products

113,180 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 100 products in the Contact Center Management category, and have found 113,180 companies using these products.

Contact Center Management
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113,180
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Voxify 70,418 62%
Five9 14,606 12%
Cisco Unified Contact Center Enterprise 2,608 < 5%
Avaya Call Management System 2,518 < 5%
Interactive Intelligence 2,122 < 5%
inContact 1,679 < 5%
Mongoose Metrics 976 < 5%
Calabrio 970 < 5%
Avaya Contact Center Control Manager 849 < 5%
LiveOps 712 < 5%
Genesys Contact Center 685 < 5%
Nice Call Recording 681 < 5%
Cisco SMARTnet 656 < 5%
Nortel Symposium 644 < 5%
Aspect Software 643 < 5%
Cisco Unified IP Interactive Voice Response 615 < 5%
3CX Phone System 499 < 5%
Avaya Aura Contact Center 443 < 5%
Talkdesk 441 < 5%
Telmetrics 422 < 5%
Ifbyphone 421 < 5%
Genesys SIP 420 < 5%
PureCloud 400 < 5%
Genesys 390 < 5%
SAP Contact Center 369 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 357 < 5%
Avaya Interaction Center 349 < 5%
Cisco Unified Intelligence Center 340 < 5%
SAP Business Communications Management 328 < 5%
Autonomy Qfiniti 311 < 5%
Jacada 302 < 5%
Amazon Connect 301 < 5%
Oaisys 292 < 5%
LiveVox 287 < 5%
Genesys Outbound Voice 264 < 5%
VICIdial 252 < 5%
Aspect Unified IP 249 < 5%
Uptivity 227 < 5%
Noble Systems 226 < 5%
Vocalcom 210 < 5%
Avaya Proactive Contact 189 < 5%
Avaya Aura Call Center Elite 184 < 5%
Noble Dialer 181 < 5%
Genesys Inbound Voice 179 < 5%
prairieFyre 167 < 5%
Aspect Quality Monitoring 157 < 5%
Mitel Contact Center Solutions 149 < 5%
Avaya IQ 149 < 5%
Nice Interaction Management 132 < 5%
Siemens OpenScape Contact Center 130 < 5%
Enghouse Interactive 125 < 5%
Aspect Call Center 121 < 5%
Cisco Unified Customer Voice Portal 114 < 5%
Oracle Teleservice 103 < 5%
Genesys CIM Platform 100 < 5%
Exotel 98 < 5%
Telax 92 < 5%
Oracle Telesales 85 < 5%
Siebel Contact Center 69 < 5%
Business Phone System 59 < 5%
Cisco Outbound Option 57 < 5%
Cisco Unified Workforce Optimization 51 < 5%
3CLogic 51 < 5%
injixo 50 < 5%
Aspect Via 46 < 5%
Echopass 43 < 5%
Nice Real Time Impact 43 < 5%
Amdocs Smart Client 42 < 5%
Solidus eCare 40 < 5%
IBM WebSphere Voice Response for AIX 40 < 5%
DialSource 39 < 5%
Avaya Business Advocate 36 < 5%
Aheeva 35 < 5%
IPscape 35 < 5%
Bright Pattern 32 < 5%
Altitude uCI 30 < 5%
Scorebuddy 29 < 5%
Avaya Operational Analyst 29 < 5%
Smart Queue 29 < 5%
Contaque 26 < 5%
PhoneBurner 26 < 5%
RingDNA 24 < 5%
Avaya Contact Analyzer 23 < 5%
Eclipse CMS 21 < 5%
Alcatel Lucent OmniTouch 21 < 5%
ComputerTalk 19 < 5%
Contact Center Portal 19 < 5%
VoIP and Network Quality Manager 17 < 5%
Convoso 16 < 5%
Click2Coach 16 < 5%
XenCALL 16 < 5%
Eureka 15 < 5%
PlayVox 14 < 5%
Intelliverse 14 < 5%
KnoahSoft Harmony 13 < 5%
CxEngage 12 < 5%
Vantage Point 12 < 5%
TASKE Contact 12 < 5%
NexxPhase 11 < 5%
SpiceCSM 11 < 5%