Contact Center Management products

117,058 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 108 products in the Contact Center Management category, and have found 117,058 companies using these products.

Contact Center Management
Contact Center Management
117,058
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Voxify 74,031 63%
    Five9 14,086 12%
    Cisco Unified Contact Center Enterprise 2,512 < 5%
    Avaya Call Management System 2,324 < 5%
    Interactive Intelligence 2,029 < 5%
    Mongoose Metrics 1,745 < 5%
    inContact 1,699 < 5%
    Calabrio 973 < 5%
    Avaya Contact Center Control Manager 806 < 5%
    Genesys 778 < 5%
    LiveOps 709 < 5%
    Cisco SMARTnet 654 < 5%
    Genesys Contact Center 653 < 5%
    Nice Call Recording 633 < 5%
    Aspect Software 605 < 5%
    3CX Phone System 600 < 5%
    Nortel Symposium 594 < 5%
    Cisco Unified IP Interactive Voice Response 568 < 5%
    Talkdesk 444 < 5%
    Telmetrics 417 < 5%
    Genesys SIP 416 < 5%
    Ifbyphone 415 < 5%
    Avaya Aura Contact Center 409 < 5%
    PureCloud 403 < 5%
    Amazon Connect 390 < 5%
    SAP Contact Center 344 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 341 < 5%
    Cisco Unified Intelligence Center 330 < 5%
    Avaya Interaction Center 327 < 5%
    SAP Business Communications Management 314 < 5%
    Oaisys 292 < 5%
    Autonomy Qfiniti 286 < 5%
    VICIdial 276 < 5%
    LiveVox 276 < 5%
    Jacada 274 < 5%
    Genesys Outbound Voice 251 < 5%
    Aspect Unified IP 238 < 5%
    Uptivity 226 < 5%
    Noble Systems 216 < 5%
    Vocalcom 197 < 5%
    Genesys Inbound Voice 183 < 5%
    Avaya Proactive Contact 181 < 5%
    Noble Dialer 178 < 5%
    Avaya Aura Call Center Elite 173 < 5%
    prairieFyre 156 < 5%
    Aspect Quality Monitoring 149 < 5%
    Mitel Contact Center Solutions 147 < 5%
    Avaya IQ 142 < 5%
    Enghouse Interactive 137 < 5%
    Siemens OpenScape Contact Center 131 < 5%
    Aspect Call Center 121 < 5%
    Nice Interaction Management 117 < 5%
    Cisco Unified Customer Voice Portal 111 < 5%
    Exotel 103 < 5%
    Oracle Teleservice 100 < 5%
    Genesys CIM Platform 96 < 5%
    Telax 92 < 5%
    Oracle Telesales 81 < 5%
    Ameyo 75 < 5%
    Business Phone System 73 < 5%
    Siebel Contact Center 66 < 5%
    Aspect Via 62 < 5%
    injixo 58 < 5%
    Cisco Outbound Option 56 < 5%
    DialSource 54 < 5%
    Cisco Unified Workforce Optimization 53 < 5%
    3CLogic 52 < 5%
    Scorebuddy 49 < 5%
    Amdocs Smart Client 46 < 5%
    Solidus eCare 45 < 5%
    IPscape 44 < 5%
    Nice Real Time Impact 42 < 5%
    Bright Pattern 39 < 5%
    Echopass 39 < 5%
    IBM WebSphere Voice Response for AIX 38 < 5%
    Avaya Business Advocate 36 < 5%
    PhoneBurner 35 < 5%
    Avaya Operational Analyst 34 < 5%
    Aheeva 33 < 5%
    Click2Coach 28 < 5%
    Smart Queue 28 < 5%
    Contaque 27 < 5%
    Altitude uCI 27 < 5%
    TASKE Contact 26 < 5%
    Convoso 24 < 5%
    Eclipse CMS 24 < 5%
    VoIP and Network Quality Manager 23 < 5%
    PlayVox 23 < 5%
    XenCALL 22 < 5%
    Avaya Contact Analyzer 22 < 5%
    KnoahSoft Harmony 21 < 5%
    ComputerTalk 21 < 5%
    CxEngage 20 < 5%
    Alcatel Lucent OmniTouch 19 < 5%
    RingDNA 19 < 5%
    Contact Center Portal 19 < 5%
    Vantage Point 17 < 5%
    Eureka 17 < 5%
    Intelliverse 17 < 5%
    8x8 Contact Center 16 < 5%
    Zipwire 15 < 5%
    Cloudtalk 13 < 5%
    Noble Outbound 12 < 5%
    TextMagic 11 < 5%
    SpiceCSM 10 < 5%
    Humach 10 < 5%
    TouchStar Predictive Dialler 10 < 5%
    NexxPhase 9 < 5%

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