Contact Center Management products

112,001 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 103 products in the Contact Center Management category, and have found 112,001 companies using these products.

Contact Center Management
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112,001
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Voxify 70,716 63%
Five9 14,060 12%
Cisco Unified Contact Center Enterprise 2,495 < 5%
Avaya Call Management System 2,325 < 5%
Interactive Intelligence 2,020 < 5%
inContact 1,649 < 5%
Calabrio 953 < 5%
Mongoose Metrics 914 < 5%
Avaya Contact Center Control Manager 811 < 5%
LiveOps 686 < 5%
Genesys Contact Center 652 < 5%
Nice Call Recording 645 < 5%
Cisco SMARTnet 626 < 5%
Aspect Software 616 < 5%
Nortel Symposium 605 < 5%
Cisco Unified IP Interactive Voice Response 585 < 5%
3CX Phone System 557 < 5%
Talkdesk 430 < 5%
Telmetrics 419 < 5%
Avaya Aura Contact Center 413 < 5%
Genesys SIP 408 < 5%
Genesys 408 < 5%
Ifbyphone 400 < 5%
PureCloud 388 < 5%
SAP Contact Center 349 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 337 < 5%
Amazon Connect 331 < 5%
Avaya Interaction Center 325 < 5%
Cisco Unified Intelligence Center 325 < 5%
SAP Business Communications Management 319 < 5%
Autonomy Qfiniti 291 < 5%
VICIdial 280 < 5%
Jacada 279 < 5%
LiveVox 277 < 5%
Oaisys 277 < 5%
Genesys Outbound Voice 253 < 5%
Aspect Unified IP 244 < 5%
Uptivity 219 < 5%
Noble Systems 217 < 5%
Vocalcom 200 < 5%
Avaya Proactive Contact 177 < 5%
Noble Dialer 172 < 5%
Genesys Inbound Voice 168 < 5%
Avaya Aura Call Center Elite 167 < 5%
prairieFyre 156 < 5%
Aspect Quality Monitoring 154 < 5%
Mitel Contact Center Solutions 149 < 5%
Avaya IQ 145 < 5%
Siemens OpenScape Contact Center 131 < 5%
Enghouse Interactive 121 < 5%
Aspect Call Center 120 < 5%
Nice Interaction Management 118 < 5%
Cisco Unified Customer Voice Portal 110 < 5%
Exotel 103 < 5%
Oracle Teleservice 102 < 5%
Genesys CIM Platform 93 < 5%
Telax 89 < 5%
Oracle Telesales 81 < 5%
Siebel Contact Center 61 < 5%
injixo 59 < 5%
Business Phone System 59 < 5%
Ameyo 57 < 5%
Cisco Outbound Option 57 < 5%
Cisco Unified Workforce Optimization 54 < 5%
3CLogic 51 < 5%
Aspect Via 50 < 5%
Solidus eCare 45 < 5%
Nice Real Time Impact 43 < 5%
Amdocs Smart Client 40 < 5%
Echopass 39 < 5%
IBM WebSphere Voice Response for AIX 39 < 5%
DialSource 39 < 5%
Bright Pattern 36 < 5%
Scorebuddy 35 < 5%
Aheeva 34 < 5%
IPscape 34 < 5%
Avaya Business Advocate 33 < 5%
Altitude uCI 29 < 5%
Smart Queue 29 < 5%
Avaya Operational Analyst 28 < 5%
Contaque 25 < 5%
PhoneBurner 25 < 5%
Avaya Contact Analyzer 23 < 5%
VoIP and Network Quality Manager 22 < 5%
PlayVox 22 < 5%
Eclipse CMS 22 < 5%
ComputerTalk 21 < 5%
Alcatel Lucent OmniTouch 20 < 5%
RingDNA 20 < 5%
Contact Center Portal 20 < 5%
Convoso 16 < 5%
Click2Coach 16 < 5%
XenCALL 16 < 5%
KnoahSoft Harmony 15 < 5%
TASKE Contact 15 < 5%
CxEngage 14 < 5%
Eureka 14 < 5%
Intelliverse 14 < 5%
Vantage Point 12 < 5%
Zipwire 11 < 5%
TextMagic 10 < 5%
NexxPhase 9 < 5%
SpiceCSM 8 < 5%