Contact Center Management products

86,335 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 73 products in the Contact Center Management category, and have found 86,335 companies using these products.

Contact Center Management
Share this report: twitter share facebook share linkedin share
86,335
Companies using Contact Center Management
Contact Center Management

Targeting by install base boosts your number of qualified accounts

Refine results by company size, location, and industry.
We provide targeted accounts and not contacts.
Delivery in one day or less.

Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Voxify 52,070 60%
Five9 12,990 15%
Cisco Unified Contact Center Enterprise 2,075 < 5%
Avaya Call Management System 1,987 < 5%
Interactive Intelligence 1,774 < 5%
Mongoose Metrics 1,769 < 5%
inContact 1,183 < 5%
Calabrio 650 < 5%
Avaya Contact Center Control Manager 641 < 5%
Aspect Software 539 < 5%
Nice Call Recording 535 < 5%
Nortel Symposium 525 < 5%
Genesys Contact Center 523 < 5%
Ifbyphone 517 < 5%
Cisco Unified IP Interactive Voice Response 496 < 5%
LiveOps 470 < 5%
Cisco SMARTnet 427 < 5%
Avaya Aura Contact Center 363 < 5%
Genesys SIP 300 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 300 < 5%
Avaya Interaction Center 282 < 5%
SAP Contact Center 282 < 5%
SAP Business Communications Management 264 < 5%
Autonomy Qfiniti 255 < 5%
Talkdesk 246 < 5%
Cisco Unified Intelligence Center 242 < 5%
Oaisys 238 < 5%
Jacada 227 < 5%
Genesys Outbound Voice 210 < 5%
PureCloud 204 < 5%
Aspect Unified IP 194 < 5%
Genesys 189 < 5%
LiveVox 186 < 5%
Uptivity 161 < 5%
Avaya Proactive Contact 157 < 5%
Amazon Connect 148 < 5%
Noble Systems 148 < 5%
Avaya Aura Call Center Elite 142 < 5%
Noble Dialer 138 < 5%
Genesys Inbound Voice 130 < 5%
prairieFyre 128 < 5%
Avaya IQ 123 < 5%
Aspect Quality Monitoring 121 < 5%
Vocalcom 117 < 5%
3CX Phone System 116 < 5%
Siemens OpenScape Contact Center 108 < 5%
Mitel Contact Center Solutions 107 < 5%
VICIdial 104 < 5%
Cisco Unified Customer Voice Portal 89 < 5%
Nice Interaction Management 87 < 5%
Enghouse Interactive 84 < 5%
Aspect Call Center 82 < 5%
Genesys CIM Platform 79 < 5%
Oracle Teleservice 79 < 5%
Oracle Telesales 69 < 5%
Telax 61 < 5%
Siebel Contact Center 55 < 5%
Exotel 55 < 5%
Cisco Outbound Option 43 < 5%
injixo 40 < 5%
Business Phone System 40 < 5%
Cisco Unified Workforce Optimization 36 < 5%
Echopass 36 < 5%
3CLogic 36 < 5%
Solidus eCare 36 < 5%
Nice Real Time Impact 34 < 5%
Aspect Via 31 < 5%
Amdocs Smart Client 31 < 5%
IBM WebSphere Voice Response for AIX 31 < 5%
Avaya Operational Analyst 27 < 5%
Avaya Business Advocate 26 < 5%
Aheeva 25 < 5%
IPscape 22 < 5%