All Products > Contact Center Management

Contact Center Management products

82,372 Companies

What is Contact Center Management?

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 121 products in the Contact Center Management category, and have found 82,372 companies using these products.

Contact Center Management
Contact Center Management
82,372
Companies using Contact Center Management
Contact Center Management
    Share this report: twitter share facebook share linkedin share

    Target customers using Contact Center Management products to accomplish your sales and marketing goals.

    Customize Contact Center Management users by location, employees, revenue, industry, and more.
    Delivery in one day or less.
    Product Install base
    # of companies we found using this product     		Market Share
    Voxify 41,668 50%
    Five9 4,174 < 5%
    Genesys 2,693 < 5%
    Cisco Unified Contact Center Enterprise 2,143 < 5%
    Amazon Connect 2,108 < 5%
    Avaya Aura 2,052 < 5%
    inContact 2,006 < 5%
    Avaya Call Management System 1,955 < 5%
    Cisco Contact Center 1,770 < 5%
    Mongoose Metrics 1,590 < 5%
    LiveOps 1,455 < 5%
    Interactive Intelligence 1,444 < 5%
    Calabrio 1,402 < 5%
    Telmetrics 1,164 < 5%
    3CX Phone System 1,097 < 5%
    Avaya Contact Center Control Manager 714 < 5%
    Talkdesk 696 < 5%
    PureCloud 661 < 5%
    Cisco SMARTnet 595 < 5%
    Genesys Contact Center 586 < 5%
    Nortel Symposium 502 < 5%
    Nice Call Recording 484 < 5%
    Cisco Unified IP Interactive Voice Response 394 < 5%
    inSided 391 < 5%
    Cisco Unified Intelligence Center 356 < 5%
    LiveVox 318 < 5%
    Genesys SIP 314 < 5%
    Avaya Aura Contact Center 289 < 5%
    SAP Contact Center 284 < 5%
    Avaya Interaction Center 254 < 5%
    VICIdial 251 < 5%
    Autonomy Qfiniti 250 < 5%
    Ifbyphone 250 < 5%
    Jacada 238 < 5%
    SAP Business Communications Management 236 < 5%
    Oaisys 229 < 5%
    Genesys Outbound Voice 222 < 5%
    Noble Systems 221 < 5%
    Uptivity 206 < 5%
    PlayVox 206 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 191 < 5%
    Aspect Software 183 < 5%
    Genesys Inbound Voice 177 < 5%
    Aspect Call Center 171 < 5%
    Mitel Contact Center Solutions 168 < 5%
    Noble Dialer 154 < 5%
    Avaya Aura Call Center Elite 132 < 5%
    Ameyo 126 < 5%
    Avaya Proactive Contact 120 < 5%
    Siemens OpenScape Contact Center 118 < 5%
    prairieFyre 118 < 5%
    Vocalcom 117 < 5%
    injixo 112 < 5%
    Avaya IQ 108 < 5%
    Enghouse Interactive 105 < 5%
    Telax 93 < 5%
    Cisco Unified Customer Voice Portal 90 < 5%
    Oracle Teleservice 88 < 5%
    Nice Interaction Management 87 < 5%
    Aircall 86 < 5%
    TextMagic 86 < 5%
    PhoneBurner 80 < 5%
    Aspect Unified IP 80 < 5%
    Bright Pattern 75 < 5%
    Genesys CIM Platform 68 < 5%
    Aspect Via 63 < 5%
    Solidus eCare 63 < 5%
    DialSource 62 < 5%
    Oracle Telesales 60 < 5%
    Google Contact Center AI Platform 57 < 5%
    IPscape 56 < 5%
    RingDNA 53 < 5%
    Siebel Contact Center 51 < 5%
    Aheeva 49 < 5%
    Cisco Outbound Option 48 < 5%
    Business Phone System 47 < 5%
    Cisco Unified Workforce Optimization 46 < 5%
    Exotel 44 < 5%
    Convoso 43 < 5%
    Altitude uCI 39 < 5%
    IBM WebSphere Voice Response for AIX 39 < 5%
    Echopass 38 < 5%
    Amdocs Smart Client 36 < 5%
    3CLogic 36 < 5%
    Scorebuddy 32 < 5%
    Contaque 32 < 5%
    Cloudtalk 32 < 5%
    Click2Coach 31 < 5%
    CxEngage 29 < 5%
    ComputerTalk 27 < 5%
    Avaya Contact Analyzer 24 < 5%
    TASKE Contact 24 < 5%
    Eureka 23 < 5%
    Avaya Business Advocate 22 < 5%
    Nice Real Time Impact 21 < 5%
    Smart Queue 21 < 5%
    Avaya Operational Analyst 21 < 5%
    Contact Center Portal 20 < 5%
    Ring.io 19 < 5%
    XenCALL 19 < 5%
    Aspect Quality Monitoring 19 < 5%
    Noble Outbound 18 < 5%
    KnoahSoft Harmony 18 < 5%
    VoIP and Network Quality Manager 16 < 5%
    MiaRec 13 < 5%
    Intelliverse 13 < 5%
    Eclipse CMS 13 < 5%
    Humach 12 < 5%
    Zipwire 12 < 5%
    SpiceCSM 12 < 5%
    8x8 Contact Center 12 < 5%
    contactSPACE 12 < 5%
    Alcatel Lucent OmniTouch 11 < 5%
    Vantage Point 11 < 5%
    Outbound Calling API 11 < 5%
    Customer Care 10 < 5%
    Ringless Voicemail API 9 < 5%
    Mattersight Behavioral Analytics 7 < 5%
    NexxPhase 6 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
    enlyft-logo
    PLATFORM
    SOLUTIONS
    COMPANY
    INFORMATION
    POLICIES
    © Enlyft | All rights reserved.
    Follow Enlyft on Linkedin Follow Enlyft on Facebook Follow Enlyft on Twitter