Contact Center Management products

95,859 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 71 products in the Contact Center Management category, and have found 95,859 companies using these products.

Contact Center Management
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95,859
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Voxify 47,442 49%
Olark 13,449 14%
Five9 13,283 13%
Cisco Unified Contact Center Enterprise 2,136 < 5%
Avaya Call Management System 2,075 < 5%
Mongoose Metrics 1,947 < 5%
Interactive Intelligence 1,840 < 5%
inContact 1,156 < 5%
Calabrio 658 < 5%
Avaya Contact Center Control Manager 658 < 5%
Nice Call Recording 555 < 5%
Aspect Software 555 < 5%
Ifbyphone 551 < 5%
Nortel Symposium 545 < 5%
Genesys Contact Center 544 < 5%
Cisco Unified IP Interactive Voice Response 505 < 5%
LiveOps 473 < 5%
Cisco SMARTnet 430 < 5%
Avaya Aura Contact Center 376 < 5%
Genesys SIP 317 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 313 < 5%
Avaya Interaction Center 294 < 5%
SAP Contact Center 291 < 5%
SAP Business Communications Management 273 < 5%
Autonomy Qfiniti 266 < 5%
Cisco Unified Intelligence Center 241 < 5%
Jacada 239 < 5%
Oaisys 237 < 5%
Talkdesk 230 < 5%
Genesys Outbound Voice 221 < 5%
Aspect Unified IP 206 < 5%
LiveVox 181 < 5%
Genesys 165 < 5%
Avaya Proactive Contact 162 < 5%
PureCloud 162 < 5%
Uptivity 159 < 5%
Genesys Inbound Voice 143 < 5%
Noble Systems 142 < 5%
Avaya Aura Call Center Elite 140 < 5%
Noble Dialer 139 < 5%
prairieFyre 130 < 5%
Aspect Quality Monitoring 128 < 5%
Vocalcom 124 < 5%
Avaya IQ 121 < 5%
3CX Phone System 116 < 5%
Amazon Connect 113 < 5%
Mitel Contact Center Solutions 108 < 5%
Siemens OpenScape Contact Center 103 < 5%
CallSource 97 < 5%
Cisco Unified Customer Voice Portal 93 < 5%
Nice Interaction Management 85 < 5%
Enghouse Interactive 84 < 5%
Genesys CIM Platform 82 < 5%
Aspect Call Center 79 < 5%
Oracle Telesales 71 < 5%
Telax 62 < 5%
Exotel 57 < 5%
Siebel Contact Center 54 < 5%
injixo 43 < 5%
Cisco Outbound Option 42 < 5%
Nice Real Time Impact 38 < 5%
Echopass 38 < 5%
Solidus eCare 37 < 5%
Cisco Unified Workforce Optimization 36 < 5%
Amdocs Smart Client 36 < 5%
3CLogic 36 < 5%
IBM WebSphere Voice Response for AIX 34 < 5%
Aspect Via 32 < 5%
Aheeva 29 < 5%
Avaya Operational Analyst 27 < 5%
Avaya Business Advocate 25 < 5%