Contact Center Management products

130,340 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 114 products in the Contact Center Management category, and have found 130,340 companies using these products.

Contact Center Management
Contact Center Management
130,340
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Voxify 73,847 56%
    Five9 15,381 11%
    Cisco Unified Contact Center Enterprise 3,330 < 5%
    Avaya Call Management System 3,027 < 5%
    Interactive Intelligence 2,527 < 5%
    Mongoose Metrics 2,440 < 5%
    inContact 2,210 < 5%
    LiveOps 1,495 < 5%
    Genesys 1,467 < 5%
    Calabrio 1,413 < 5%
    Amazon Connect 1,386 < 5%
    Avaya Contact Center Control Manager 1,099 < 5%
    3CX Phone System 1,087 < 5%
    Telmetrics 1,004 < 5%
    Genesys Contact Center 941 < 5%
    Cisco SMARTnet 856 < 5%
    Nice Call Recording 830 < 5%
    Nortel Symposium 802 < 5%
    Cisco Unified IP Interactive Voice Response 760 < 5%
    Ifbyphone 673 < 5%
    Talkdesk 666 < 5%
    Aspect Software 602 < 5%
    Genesys SIP 579 < 5%
    PureCloud 571 < 5%
    Avaya Aura Contact Center 495 < 5%
    SAP Contact Center 461 < 5%
    Cisco Unified Intelligence Center 459 < 5%
    Avaya Interaction Center 406 < 5%
    LiveVox 404 < 5%
    SAP Business Communications Management 402 < 5%
    Jacada 397 < 5%
    Autonomy Qfiniti 391 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 389 < 5%
    Genesys Outbound Voice 377 < 5%
    Oaisys 345 < 5%
    Noble Systems 318 < 5%
    VICIdial 287 < 5%
    Uptivity 276 < 5%
    Genesys Inbound Voice 256 < 5%
    Aspect Call Center 247 < 5%
    Aspect Unified IP 238 < 5%
    Mitel Contact Center Solutions 229 < 5%
    Noble Dialer 217 < 5%
    Avaya Proactive Contact 215 < 5%
    Avaya Aura Call Center Elite 213 < 5%
    prairieFyre 196 < 5%
    Vocalcom 191 < 5%
    Avaya IQ 176 < 5%
    Siemens OpenScape Contact Center 174 < 5%
    PlayVox 165 < 5%
    Cisco Unified Customer Voice Portal 154 < 5%
    Nice Interaction Management 151 < 5%
    Aspect Quality Monitoring 147 < 5%
    Enghouse Interactive 143 < 5%
    injixo 132 < 5%
    Oracle Teleservice 131 < 5%
    Telax 131 < 5%
    Genesys CIM Platform 128 < 5%
    Exotel 100 < 5%
    Oracle Telesales 95 < 5%
    Siebel Contact Center 87 < 5%
    Aspect Via 85 < 5%
    Solidus eCare 85 < 5%
    TextMagic 79 < 5%
    Ameyo 79 < 5%
    Business Phone System 77 < 5%
    PhoneBurner 74 < 5%
    Bright Pattern 70 < 5%
    Cisco Unified Workforce Optimization 67 < 5%
    Cisco Outbound Option 64 < 5%
    IPscape 61 < 5%
    DialSource 61 < 5%
    Aheeva 59 < 5%
    Altitude uCI 54 < 5%
    RingDNA 54 < 5%
    Amdocs Smart Client 53 < 5%
    Echopass 52 < 5%
    IBM WebSphere Voice Response for AIX 50 < 5%
    Convoso 48 < 5%
    Scorebuddy 48 < 5%
    3CLogic 47 < 5%
    Nice Real Time Impact 40 < 5%
    Avaya Business Advocate 40 < 5%
    Avaya Operational Analyst 39 < 5%
    ComputerTalk 38 < 5%
    Contaque 34 < 5%
    Click2Coach 34 < 5%
    Avaya Contact Analyzer 34 < 5%
    Smart Queue 32 < 5%
    Contact Center Portal 31 < 5%
    Eureka 30 < 5%
    CxEngage 28 < 5%
    VoIP and Network Quality Manager 27 < 5%
    Eclipse CMS 27 < 5%
    TASKE Contact 27 < 5%
    KnoahSoft Harmony 25 < 5%
    Alcatel Lucent OmniTouch 23 < 5%
    Noble Outbound 23 < 5%
    XenCALL 20 < 5%
    Vantage Point 19 < 5%
    Intelliverse 19 < 5%
    Ring.io 16 < 5%
    8x8 Contact Center 16 < 5%
    MiaRec 15 < 5%
    Zipwire 15 < 5%
    Cloudtalk 15 < 5%
    Humach 14 < 5%
    Customer Care 13 < 5%
    SpiceCSM 12 < 5%
    Outbound Calling API 11 < 5%
    NexxPhase 10 < 5%
    TouchStar Predictive Dialler 10 < 5%
    Ringless Voicemail API 10 < 5%
    Mattersight Behavioral Analytics 10 < 5%

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