Contact Center Management products

123,038 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 110 products in the Contact Center Management category, and have found 123,038 companies using these products.

Contact Center Management
Contact Center Management
123,038
Companies using Contact Center Management
Contact Center Management
    Share this report: twitter share facebook share linkedin share

    Target customers using Contact Center Management products to accomplish your sales and marketing goals.

    Customize Contact Center Management users by location, employees, revenue, industry, and more.
    Delivery in one day or less.
    Product Install base
    # of companies we found using this product
    Market Share
    Voxify 73,975 60%
    Five9 14,536 11%
    Cisco Unified Contact Center Enterprise 2,838 < 5%
    Avaya Call Management System 2,722 < 5%
    Interactive Intelligence 2,351 < 5%
    Mongoose Metrics 2,049 < 5%
    inContact 1,797 < 5%
    Genesys 1,061 < 5%
    Calabrio 1,021 < 5%
    3CX Phone System 976 < 5%
    Avaya Contact Center Control Manager 969 < 5%
    LiveOps 956 < 5%
    Telmetrics 904 < 5%
    Nortel Symposium 807 < 5%
    Cisco SMARTnet 793 < 5%
    Nice Call Recording 767 < 5%
    Genesys Contact Center 763 < 5%
    Cisco Unified IP Interactive Voice Response 714 < 5%
    Aspect Software 596 < 5%
    Avaya Aura Contact Center 476 < 5%
    Genesys SIP 451 < 5%
    Ifbyphone 434 < 5%
    Talkdesk 432 < 5%
    Cisco Unified Intelligence Center 428 < 5%
    SAP Contact Center 414 < 5%
    Avaya Interaction Center 405 < 5%
    Amazon Connect 397 < 5%
    PureCloud 395 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 380 < 5%
    SAP Business Communications Management 364 < 5%
    Jacada 358 < 5%
    Autonomy Qfiniti 352 < 5%
    LiveVox 345 < 5%
    Oaisys 345 < 5%
    Genesys Outbound Voice 307 < 5%
    Noble Systems 301 < 5%
    VICIdial 272 < 5%
    Uptivity 253 < 5%
    Aspect Call Center 246 < 5%
    Aspect Unified IP 236 < 5%
    Avaya Proactive Contact 216 < 5%
    Noble Dialer 212 < 5%
    Mitel Contact Center Solutions 202 < 5%
    Genesys Inbound Voice 202 < 5%
    Vocalcom 198 < 5%
    Avaya Aura Call Center Elite 198 < 5%
    prairieFyre 188 < 5%
    Avaya IQ 164 < 5%
    Siemens OpenScape Contact Center 161 < 5%
    Aspect Quality Monitoring 149 < 5%
    Enghouse Interactive 144 < 5%
    Cisco Unified Customer Voice Portal 141 < 5%
    Nice Interaction Management 138 < 5%
    Oracle Teleservice 127 < 5%
    Telax 120 < 5%
    Genesys CIM Platform 111 < 5%
    Exotel 102 < 5%
    injixo 94 < 5%
    Oracle Telesales 92 < 5%
    Solidus eCare 83 < 5%
    Siebel Contact Center 78 < 5%
    Ameyo 76 < 5%
    Business Phone System 74 < 5%
    PlayVox 73 < 5%
    Aspect Via 71 < 5%
    Cisco Unified Workforce Optimization 63 < 5%
    Cisco Outbound Option 62 < 5%
    Bright Pattern 60 < 5%
    Aheeva 59 < 5%
    DialSource 59 < 5%
    Echopass 54 < 5%
    IPscape 51 < 5%
    3CLogic 51 < 5%
    Amdocs Smart Client 51 < 5%
    Altitude uCI 50 < 5%
    IBM WebSphere Voice Response for AIX 50 < 5%
    Scorebuddy 49 < 5%
    PhoneBurner 49 < 5%
    Nice Real Time Impact 45 < 5%
    Avaya Operational Analyst 39 < 5%
    Avaya Business Advocate 39 < 5%
    Contaque 38 < 5%
    Click2Coach 34 < 5%
    ComputerTalk 34 < 5%
    Smart Queue 29 < 5%
    Avaya Contact Analyzer 29 < 5%
    Eclipse CMS 28 < 5%
    TASKE Contact 28 < 5%
    Contact Center Portal 27 < 5%
    VoIP and Network Quality Manager 26 < 5%
    KnoahSoft Harmony 25 < 5%
    Convoso 24 < 5%
    Alcatel Lucent OmniTouch 23 < 5%
    CxEngage 23 < 5%
    XenCALL 21 < 5%
    Vantage Point 20 < 5%
    TextMagic 20 < 5%
    Intelliverse 19 < 5%
    RingDNA 18 < 5%
    Eureka 17 < 5%
    8x8 Contact Center 17 < 5%
    MiaRec 15 < 5%
    Cloudtalk 14 < 5%
    Zipwire 14 < 5%
    Noble Outbound 14 < 5%
    Ring.io 12 < 5%
    TouchStar Predictive Dialler 10 < 5%
    Humach 10 < 5%
    SpiceCSM 9 < 5%
    NexxPhase 9 < 5%

    © 2022 Enlyft | All rights reserved.