Contact Center Management products

116,319 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 104 products in the Contact Center Management category, and have found 116,319 companies using these products.

Contact Center Management
Contact Center Management
116,319
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product
    Market Share
    Voxify 74,626 64%
    Five9 14,115 12%
    Cisco Unified Contact Center Enterprise 2,543 < 5%
    Avaya Call Management System 2,352 < 5%
    Interactive Intelligence 2,039 < 5%
    inContact 1,702 < 5%
    Calabrio 976 < 5%
    Mongoose Metrics 911 < 5%
    Avaya Contact Center Control Manager 824 < 5%
    LiveOps 708 < 5%
    Genesys Contact Center 669 < 5%
    Nice Call Recording 650 < 5%
    Cisco SMARTnet 643 < 5%
    Aspect Software 615 < 5%
    Nortel Symposium 606 < 5%
    Cisco Unified IP Interactive Voice Response 589 < 5%
    3CX Phone System 558 < 5%
    Talkdesk 437 < 5%
    Genesys SIP 423 < 5%
    Telmetrics 419 < 5%
    Avaya Aura Contact Center 414 < 5%
    Genesys 408 < 5%
    Ifbyphone 404 < 5%
    PureCloud 394 < 5%
    SAP Contact Center 350 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 339 < 5%
    Cisco Unified Intelligence Center 335 < 5%
    Amazon Connect 332 < 5%
    Avaya Interaction Center 327 < 5%
    SAP Business Communications Management 318 < 5%
    Autonomy Qfiniti 293 < 5%
    LiveVox 287 < 5%
    Oaisys 284 < 5%
    Jacada 281 < 5%
    VICIdial 278 < 5%
    Genesys Outbound Voice 258 < 5%
    Aspect Unified IP 243 < 5%
    Uptivity 224 < 5%
    Noble Systems 220 < 5%
    Vocalcom 198 < 5%
    Avaya Proactive Contact 179 < 5%
    Noble Dialer 174 < 5%
    Genesys Inbound Voice 170 < 5%
    Avaya Aura Call Center Elite 167 < 5%
    prairieFyre 157 < 5%
    Aspect Quality Monitoring 153 < 5%
    Mitel Contact Center Solutions 151 < 5%
    Avaya IQ 146 < 5%
    Siemens OpenScape Contact Center 132 < 5%
    Enghouse Interactive 121 < 5%
    Nice Interaction Management 120 < 5%
    Aspect Call Center 120 < 5%
    Cisco Unified Customer Voice Portal 109 < 5%
    Oracle Teleservice 103 < 5%
    Exotel 102 < 5%
    Genesys CIM Platform 95 < 5%
    Telax 92 < 5%
    Oracle Telesales 82 < 5%
    Business Phone System 62 < 5%
    Siebel Contact Center 61 < 5%
    injixo 59 < 5%
    Ameyo 57 < 5%
    Cisco Outbound Option 57 < 5%
    Cisco Unified Workforce Optimization 55 < 5%
    3CLogic 51 < 5%
    Aspect Via 50 < 5%
    Solidus eCare 45 < 5%
    Nice Real Time Impact 43 < 5%
    Amdocs Smart Client 40 < 5%
    IBM WebSphere Voice Response for AIX 39 < 5%
    DialSource 39 < 5%
    Echopass 38 < 5%
    Bright Pattern 36 < 5%
    IPscape 35 < 5%
    Scorebuddy 35 < 5%
    Aheeva 34 < 5%
    Avaya Business Advocate 33 < 5%
    Smart Queue 29 < 5%
    Altitude uCI 28 < 5%
    Avaya Operational Analyst 28 < 5%
    PhoneBurner 25 < 5%
    Contaque 24 < 5%
    Avaya Contact Analyzer 23 < 5%
    VoIP and Network Quality Manager 22 < 5%
    PlayVox 22 < 5%
    Eclipse CMS 22 < 5%
    ComputerTalk 21 < 5%
    Alcatel Lucent OmniTouch 20 < 5%
    RingDNA 20 < 5%
    Contact Center Portal 20 < 5%
    XenCALL 17 < 5%
    Convoso 16 < 5%
    Click2Coach 16 < 5%
    KnoahSoft Harmony 15 < 5%
    TASKE Contact 15 < 5%
    CxEngage 14 < 5%
    Eureka 14 < 5%
    Intelliverse 14 < 5%
    Vantage Point 12 < 5%
    Zipwire 11 < 5%
    TextMagic 10 < 5%
    TouchStar Predictive Dialler 10 < 5%
    NexxPhase 9 < 5%
    SpiceCSM 8 < 5%

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