We have data on 125 companies that use Genesys CIM Platform. The companies using Genesys CIM Platform are most often found in United States and in the Information Technology and Services industry. Genesys CIM Platform is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys CIM Platform usage goes back as far as 7 years and 11 months.
|Company||Vodafone Group PLC|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Genesys CIM Platform has a market share of about 0.1%. Other major and competing products in this category include:
Genesys CIM Platform. The next generation of a powerful, proven single platform for deploying and managing inbound and outbound interaction processing. It captures, processes, routes, and reports the entire life cycle of any customer-interaction or activity type in any contact-center environment.
Looking at Genesys CIM Platform customers by industry, we find that Information Technology and Services (32%), Telecommunications (13%), Computer Software (8%) and Financial Services (6%) are the largest segments.
57% of Genesys CIM Platform customers are in United States and 7% are in United Kingdom.
Of all the customers that are using Genesys CIM Platform, a majority (64%) are large (>1000 employees), 8% are small (<50 employees) and 18% are medium-sized.
Of all the customers that are using Genesys CIM Platform, a majority (65%) are large (>$1000M), 23% are small (<$50M) and 0% are medium-sized.