We have data on 44 companies that use Cisco Outbound Option. The companies using Cisco Outbound Option are most often found in United States and in the Computer Software industry. Cisco Outbound Option is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco Outbound Option usage goes back as far as 4 years and 5 months.
|iQor, Inc.||iqor.com||United States||>1000M||>10000|
|Alta IT Services LLC||altaits.com||United States||10M-50M||200-500|
|GEICO Corporation||geico.com||United States||>1000M||>10000|
|Broadridge Financial Solutions, Inc.||broadridge.com||United States||>1000M||>10000|
|Spigot Software Pvt. Ltd.||spigotsoft.com||India||10M-50M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Cisco Outbound Option has a market share of about 0.1%. Other major and competing products in this category include:
Cisco Outbound Option enables the multi-functional contact center to include outbound campaign solutions that take advantage of the enterprise view that Cisco Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise maintain over agent resources. Cisco Outbound Option provides the ability to design complex outbound campaigns, maximize the use of skilled agents, utilize individual dialing modes, and deliver rich call contact information to a best-in-class CTI desktop.
Looking at Cisco Outbound Option customers by industry, we find that Computer Software (24%), Information Technology and Services (10%), Telecommunications (5%) and Hospital & Health Care (5%) are the largest segments.
69% of Cisco Outbound Option customers are in United States and 7% are in India.