We have data on 62 companies that use Cisco Outbound Option. The companies using Cisco Outbound Option are most often found in United States and in the Information Technology and Services industry. Cisco Outbound Option is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco Outbound Option usage goes back as far as 6 years and 5 months.
|Company||Mastech Digital Inc|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Cisco Outbound Option has a market share of about 0.1%. Other major and competing products in this category include:
Cisco Outbound Option enables the multi-functional contact center to include outbound campaign solutions that take advantage of the enterprise view that Cisco Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise maintain over agent resources. Cisco Outbound Option provides the ability to design complex outbound campaigns, maximize the use of skilled agents, utilize individual dialing modes, and deliver rich call contact information to a best-in-class CTI desktop.
Looking at Cisco Outbound Option customers by industry, we find that Information Technology and Services (32%) and Telecommunications (13%) are the largest segments.
65% of Cisco Outbound Option customers are in United States.
Of all the customers that are using Cisco Outbound Option, a majority (57%) are large (>1000 employees), 13% are small (<50 employees) and 18% are medium-sized.
Of all the customers that are using Cisco Outbound Option, 37% are small (<$50M), 5% are medium-sized and 46% are large (>$1000M).