We have data on 39 companies that use Akio. The companies using Akio are most often found in France and in the Retail industry. Akio is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Akio usage goes back as far as 5 years and 7 months.
|Company||BNP Paribas SA|
|Company||Environmental Defense Fund, Inc.|
|Company||East Coast Diversified Corp|
|Company||Interflora British Unit Limited|
|BNP Paribas SA||bnpparibas.com||France||>1000M||>10000|
|Environmental Defense Fund, Inc.||edf.org||United States||100M-200M||1000-5000|
|East Coast Diversified Corp||eastcoastdiversified.com||United States||0M-1M||1-10|
|Interflora British Unit Limited||interflora.co.uk||United Kingdom||10M-50M||200-500|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Akio has a market share of about 0.1%. Other major and competing products in this category include:
Akio Unified Interaction Center is the unified customer interaction multi-channel management application developed to facilitate web, voice, written and mobile exchanges between a customer service department and its contacts.
Looking at Akio customers by industry, we find that Retail (17%) and Insurance (10%) are the largest segments.
59% of Akio customers are in France and 20% are in United States.
Of all the customers that are using Akio, 13% are small (<50 employees), 30% are medium-sized and 40% are large (>1000 employees).
Of all the customers that are using Akio, 43% are small (<$50M), 5% are medium-sized and 33% are large (>$1000M).