We have data on 181,597 companies that use Zendesk. The companies using Zendesk are most often found in United States and in the Computer Software industry. Zendesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Zendesk usage goes back as far as 7 years and 11 months.
|Company||The North Face|
|Company||Gremi Business Communication Sp. zo.o.|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Zendesk has a market share of about 12.4%. Other major and competing products in this category include:
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
Looking at Zendesk customers by industry, we find that Computer Software (9%), Information Technology and Services (8%) and Retail (6%) are the largest segments.
34% of Zendesk customers are in United States and 7% are in United Kingdom.
Of all the customers that are using Zendesk, a majority (56%) are small (<50 employees), 12% are large (>1000 employees) and 31% are medium-sized.
Of all the customers that are using Zendesk, a majority (73%) are small (<$50M), 13% are large (>$1000M) and 7% are medium-sized.