We have data on 53,342 companies that use Zendesk. The companies using Zendesk are most often found in United States and in the Computer Software industry. Zendesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Zendesk usage goes back as far as 4 years and 10 months.
|Palo Alto University||paloaltou.edu||United States||10M-50M||500-1000|
|uKnow.com, Inc.||uknow.com||United States||1M-10M||10-50|
|TerraCycle Inc.||terracycle.com||United States||50M-100M||500-1000|
|BAASS Business Solutions Inc.||baass.com||Canada||1M-10M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, Zendesk has a market share of about 17.5%. Other major and competing products in this category include:
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
Looking at Zendesk customers by industry, we find that Computer Software (21%) and Information Technology and Services (7%) are the largest segments.
45% of Zendesk customers are in United States and 9% are in United Kingdom.