We have data on 358 companies that use Jacada. The companies using Jacada are most often found in United States and in the Information Technology and Services industry. Jacada is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Jacada usage goes back as far as 7 years and 3 months.
|Company||BLUE CROSS BLUE SHIELD ASSOCIATION|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Jacada has a market share of about 0.3%. Other major and competing products in this category include:
Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support. Jacada enables organizations to deliver effortless customer self service and agent assisted interactions by implementing cutting edge mobile, smart device and web based visual IVR solutions, as well as optimized agent desktops and business process optimization tools.
Looking at Jacada customers by industry, we find that Information Technology and Services (22%), Computer Software (10%), Financial Services (8%), Telecommunications (7%) and Insurance (6%) are the largest segments.
63% of Jacada customers are in United States and 6% are in United Kingdom.
Of all the customers that are using Jacada, a majority (56%) are large (>1000 employees), 15% are small (<50 employees) and 27% are medium-sized.
Of all the customers that are using Jacada, 39% are small (<$50M), 7% are medium-sized and 47% are large (>$1000M).