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Companies using Google Contact Center AI Platform

We have data on 57 companies that use Google Contact Center AI Platform. The companies using Google Contact Center AI Platform are most often found in United States and in the Information Technology and Services industry. Google Contact Center AI Platform is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Google Contact Center AI Platform usage goes back as far as 1 years.

If you’re interested in the companies that use Google Contact Center AI Platform, you may want to check out Voxify and Five9 as well.

Who uses Google Contact Center AI Platform?

Some of the companies that use Google Contact Center AI Platform include:
Company Infosys Ltd
Website infosys.com
Country India
Revenue >1000M
Company Size >10000
Company Blackfriars Insurance Brokers Ltd
Website blackfriarsgroup.com
Country United Kingdom
Revenue >1000M
Company Size >10000
Company Cisco Systems, Inc.
Website cisco.com
Country United States
Revenue >1000M
Company Size >10000
Company Wipro Ltd
Website wipro.com
Country India
Revenue >1000M
Company Size >10000
Company AT&T Inc
Website att.com
Country United States
Revenue >1000M
Company Size >10000

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Google Contact Center AI Platform Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Google Contact Center AI Platform has a market share of about 0.1%. Other major and competing products in this category include:

Google Contact Center AI Platform
Contact Center Management
Google Contact Center AI Platform market share in Contact Center Management is about 0.07%
57
Companies using Google Contact Center AI Platform
Contact Center Management
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    What is Google Contact Center AI Platform?

    Google Contact Center AI (Google CCAI) Platform is an AI (Artificial Intelligence)-driven Contact Center as a Service (CCaaS) platform that offers security and privacy, along with unified data. It is a complete cloud native platform to support multichannel communications between customers and agents, optimized for the smartphone era. It is a full-stack contact center platform for queuing and routing customer interactions across voice and digital channels. It provides easy routing of customer interactions to the appropriate resource pools and includes features such as multimodal, omnichannel customer experience, visual IVR (Interactive Voice Response) and more.

    Top Industries that use Google Contact Center AI Platform

    Looking at Google Contact Center AI Platform customers by industry, we find that Information Technology and Services (46%), Telecommunications (11%), Computer Software (9%) and Insurance (6%) are the largest segments.

    Companies using Google Contact Center AI Platform - Distribution by industry

    Top Countries that use Google Contact Center AI Platform

    60% of Google Contact Center AI Platform customers are in United States, 9% are in India, 6% are in Australia and 6% are in Canada.

    Google Contact Center AI Platform customers by country

    Distribution of companies that use Google Contact Center AI Platform based on company size (Employees)

    Of all the customers that are using Google Contact Center AI Platform, a majority (83%) are large (>1000 employees), 0% are small (<50 employees) and 6% are medium-sized.

    Companies using Google Contact Center AI Platform, by size (number of employees)

    Distribution of companies that use Google Contact Center AI Platform based on company size (Revenue)

    Of all the customers that are using Google Contact Center AI Platform, a majority (83%) are large (>$1000M), 0% are small (<$50M) and 6% are medium-sized.

    Google Contact Center AI Platform clients - distribution by company revenue

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