Companies using Google Contact Center AI Platform
We have data on 57 companies that use Google Contact Center AI Platform. The companies using Google Contact Center AI Platform are most often found in United States and in the Information Technology and Services industry. Google Contact Center AI Platform is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Google Contact Center AI Platform usage goes back as far as 1 years and 4 months.
Who uses Google Contact Center AI Platform?
| Company | Accenture PLC |
| Website | accenture.com |
| Country | Ireland |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Quantiphi |
| Website | quantiphi.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | Cognizant Technology Solutions Corp |
| Website | cognizant.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | International Business Machines Corporation |
| Website | ibm.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Accenture PLC | accenture.com | Ireland | >1000M | >10000 |
| Quantiphi | quantiphi.com | United States | 200M-1000M | 1000-5000 |
| Cognizant Technology Solutions Corp | cognizant.com | United States | >1000M | >10000 |
| Infosys Ltd | infosys.com | India | >1000M | >10000 |
| International Business Machines Corporation | ibm.com | United States | >1000M | >10000 |
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Google Contact Center AI Platform Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Google Contact Center AI Platform has a market share of about 0.1%. Other major and competing products in this category include:
Contact Center Management
What is Google Contact Center AI Platform?
Google Contact Center AI (Google CCAI) Platform is an AI (Artificial Intelligence)-driven Contact Center as a Service (CCaaS) platform that offers security and privacy, along with unified data. It is a complete cloud native platform to support multichannel communications between customers and agents, optimized for the smartphone era. It is a full-stack contact center platform for queuing and routing customer interactions across voice and digital channels. It provides easy routing of customer interactions to the appropriate resource pools and includes features such as multimodal, omnichannel customer experience, visual IVR (Interactive Voice Response) and more.
Top Industries that use Google Contact Center AI Platform
Looking at Google Contact Center AI Platform customers by industry, we find that Information Technology and Services (46%), Telecommunications (11%), Computer Software (9%) and Insurance (6%) are the largest segments.
Top Countries that use Google Contact Center AI Platform
62% of Google Contact Center AI Platform customers are in United States, 9% are in India, 5% are in Canada and 5% are in Australia.
Distribution of companies that use Google Contact Center AI Platform based on company size (Employees)
Of all the customers that are using Google Contact Center AI Platform, a majority (83%) are large (>1000 employees), 0% are small (<50 employees) and 6% are medium-sized.
Distribution of companies that use Google Contact Center AI Platform based on company size (Revenue)
Of all the customers that are using Google Contact Center AI Platform, a majority (85%) are large (>$1000M), 0% are small (<$50M) and 6% are medium-sized.
