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Companies using Observe.AI

We have data on 21 companies that use Observe.AI. The companies using Observe.AI are most often found in United States and in the Computer Software industry. Observe.AI is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Observe.AI usage goes back as far as 6 months.

If you’re interested in the companies that use Observe.AI, you may want to check out Voxify and Five9 as well.

Who uses Observe.AI?

Some of the companies that use Observe.AI include:
Company 2U
Website 2u.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company Truckstop.com
Website truckstop.com
Country United States
Revenue 100M-200M
Company Size 500-1000
Company LaunchSquad
Website launchsquad.com
Country United States
Revenue 10M-50M
Company Size 50-200
Company 7-Eleven
Website 7-eleven.com
Country United States
Revenue >1000M
Company Size >10000
Company Observe.AI
Website observe.ai
Country United States
Revenue 50M-100M
Company Size 200-500

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Observe.AI Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Observe.AI has a market share of about 0.1%. Other major and competing products in this category include:

Observe.AI
Contact Center Management
Observe.AI market share in Contact Center Management is about 0.03%
21
Companies using Observe.AI
Contact Center Management
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    What is Observe.AI?

    Observe.AI is a conversation intelligence for contact centers, powered by Generative AI. It is a contact center LLM (Large Language Models) that helps gain insights from customer interactions, maximize frontline team performance, automates workflows and accelerate outcomes. It is used to transcribe and analyze agent-customer conversations, surface insights that improve CX (customer experience), drive revenue growth, boost operational efficiency and mitigate compliance risk.

    Top Industries that use Observe.AI

    Looking at Observe.AI customers by industry, we find that Computer Software (19%), Education Management (5%), Public Relations and Communications (5%), Telecommunications (5%) and Venture Capital & Private Equity (5%) are the largest segments.

    Companies using Observe.AI - Distribution by industry

    Top Countries that use Observe.AI

    73% of Observe.AI customers are in United States, 6% are in United Kingdom and 6% are in Singapore.

    Observe.AI customers by country

    Distribution of companies that use Observe.AI based on company size (Employees)

    Of all the customers that are using Observe.AI, 10% are small (<50 employees), 36% are medium-sized and 21% are large (>1000 employees).

    Companies using Observe.AI, by size (number of employees)

    Distribution of companies that use Observe.AI based on company size (Revenue)

    Of all the customers that are using Observe.AI, 35% are small (<$50M), 12% are medium-sized and 25% are large (>$1000M).

    Observe.AI clients - distribution by company revenue

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