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Companies using Cisco Contact Center

We have data on 1,770 companies that use Cisco Contact Center. The companies using Cisco Contact Center are most often found in United States and in the Information Technology and Services industry. Cisco Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco Contact Center usage goes back as far as 2 years and 1 months.

If you’re interested in the companies that use Cisco Contact Center, you may want to check out Voxify and Five9 as well.

Who uses Cisco Contact Center?

Some of the companies that use Cisco Contact Center include:
Company Infosys Ltd
Website infosys.com
Country India
Revenue >1000M
Company Size >10000
Company HTS Inc. Consultants
Website htshouston.com
Country United States
Revenue 10M-50M
Company Size 500-1000
Company Blue Cross Blue Shield Association
Website bcbs.com
Country United States
Revenue >1000M
Company Size 1000-5000
Company Westlake Financial Services
Website westlakefinancial.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company AdvanTel, Inc.
Website advantel.com
Country United States
Revenue 50M-100M
Company Size 50-200

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Cisco Contact Center Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Cisco Contact Center has a market share of about 2.1%. Other major and competing products in this category include:

Cisco Contact Center
Contact Center Management
Cisco Contact Center market share in Contact Center Management is about 2.15%
1,770
Companies using Cisco Contact Center
Contact Center Management
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    What is Cisco Contact Center?

    Cisco Contact Center offers featured contact center solutions which provides AI-powered cognitive agent, customer experiences and an in-depth view of customer's journey. It is a customer service platform which provides open, flexible cloud architecture that allows customization and application integrations, seamless management and user experiences.

    Top Industries that use Cisco Contact Center

    Looking at Cisco Contact Center customers by industry, we find that Information Technology and Services (25%), Computer Software (7%), Hospital & Health Care (7%) and Telecommunications (6%) are the largest segments.

    Companies using Cisco Contact Center - Distribution by industry

    Top Countries that use Cisco Contact Center

    60% of Cisco Contact Center customers are in United States and 5% are in United Kingdom.

    Cisco Contact Center customers by country

    Distribution of companies that use Cisco Contact Center based on company size (Employees)

    Of all the customers that are using Cisco Contact Center, a majority (53%) are large (>1000 employees), 14% are small (<50 employees) and 33% are medium-sized.

    Companies using Cisco Contact Center, by size (number of employees)

    Distribution of companies that use Cisco Contact Center based on company size (Revenue)

    Of all the customers that are using Cisco Contact Center, a majority (53%) are large (>$1000M), 28% are small (<$50M) and 15% are medium-sized.

    Cisco Contact Center clients - distribution by company revenue

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