We have data on 322 companies that use Amazon Connect. The companies using Amazon Connect are most often found in United States and in the Computer Software industry. Amazon Connect is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Amazon Connect usage goes back as far as 3 years and 7 months.
|LivePerson Inc||liveperson.com||United States||200M-1000M||500-1000|
|Advertising Specialty Institute, Inc.||asicentral.com||United States||100M-200M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Amazon Connect has a market share of about 0.3%. Other major and competing products in this category include:
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Looking at Amazon Connect customers by industry, we find that Computer Software (30%) and Information Technology and Services (9%) are the largest segments.
74% of Amazon Connect customers are in United States and 5% are in Canada.