We have data on 148 companies that use Amazon Connect. The companies using Amazon Connect are most often found in United States and in the Computer Software industry. Amazon Connect is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Amazon Connect usage goes back as far as 2 years and 10 months.
|Eventus Solutions Group||eventusg.com||United States||10M-50M||50-200|
|ZOHO Corporation||zohocorp.com||United States||200M-1000M||1000-5000|
|Verizon Digital Media Services, Inc.||verizondigitalmedia.com||United States||100M-200M||500-1000|
|Whitehall Resources Limited||whitehallresources.co.uk||United Kingdom||10M-50M||50-200|
|Mattersight Corp||mattersight.com||United States||10M-50M||200-500|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Amazon Connect has a market share of about 0.2%. Other major and competing products in this category include:
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Looking at Amazon Connect customers by industry, we find that Computer Software (39%), Financial Services (7%) and Information Technology and Services (7%) are the largest segments.
82% of Amazon Connect customers are in United States.