We have data on 397 companies that use Amazon Connect. The companies using Amazon Connect are most often found in United States and in the Information Technology and Services industry. Amazon Connect is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Amazon Connect usage goes back as far as 5 years and 3 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Amazon Connect has a market share of about 0.3%. Other major and competing products in this category include:
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Looking at Amazon Connect customers by industry, we find that Information Technology and Services (29%), Computer Software (12%) and Financial Services (7%) are the largest segments.
74% of Amazon Connect customers are in United States and 5% are in United Kingdom.
Of all the customers that are using Amazon Connect, a majority (50%) are large (>1000 employees), 13% are small (<50 employees) and 35% are medium-sized.
Of all the customers that are using Amazon Connect, 44% are small (<$50M), 5% are medium-sized and 44% are large (>$1000M).