We have data on 154 companies that use Aspect Quality Monitoring. The companies using Aspect Quality Monitoring are most often found in United States and in the Computer Software industry. Aspect Quality Monitoring is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Aspect Quality Monitoring usage goes back as far as 2 years and 4 months.
|Broadcast Music, Inc.||bmi.com||United States||100M-200M||1000-5000|
|NextGen Information Services, Inc.||nextgen-is.com||United States||50M-100M||200-500|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Aspect Quality Monitoring has a market share of about 0.2%. Other major and competing products in this category include:
Aspect quality monitoring software allows for a customer interaction to be evaluated by all parties including supervisor, agent and customer.
Looking at Aspect Quality Monitoring customers by industry, we find that Computer Software (17%), Banking (15%), Financial Services (15%), Information Technology and Services (8%) and Telecommunications (8%) are the largest segments.
46% of Aspect Quality Monitoring customers are in United States, 11% are in United Kingdom and 9% are in India.