Companies using Aspect Quality Monitoring
We have data on 21 companies that use Aspect Quality Monitoring. The companies using Aspect Quality Monitoring are most often found in United States and in the Information Technology and Services industry. Aspect Quality Monitoring is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Aspect Quality Monitoring usage goes back as far as 5 years and 10 months.
Who uses Aspect Quality Monitoring?
| Company | Wipro Ltd |
| Website | wipro.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Tata Consultancy Services Ltd |
| Website | tcs.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Citigroup Inc |
| Website | citigroup.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Bank of America Corporation |
| Website | bankofamerica.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Barclays PLC |
| Website | home.barclays |
| Country | United Kingdom |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Wipro Ltd | wipro.com | India | >1000M | >10000 |
| Tata Consultancy Services Ltd | tcs.com | India | >1000M | >10000 |
| Citigroup Inc | citigroup.com | United States | >1000M | >10000 |
| Bank of America Corporation | bankofamerica.com | United States | >1000M | >10000 |
| Barclays PLC | home.barclays | United Kingdom | >1000M | >10000 |
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Aspect Quality Monitoring Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Aspect Quality Monitoring has a market share of about 0.1%. Other major and competing products in this category include:
Contact Center Management
What is Aspect Quality Monitoring?
Aspect quality monitoring software allows for a customer interaction to be evaluated by all parties including supervisor, agent and customer.
Top Industries that use Aspect Quality Monitoring
Looking at Aspect Quality Monitoring customers by industry, we find that Information Technology and Services (15%), Banking (15%) and Financial Services (10%) are the largest segments.
Top Countries that use Aspect Quality Monitoring
39% of Aspect Quality Monitoring customers are in United States, 25% are in India, 10% are in United Kingdom and 6% are in Canada.
Distribution of companies that use Aspect Quality Monitoring based on company size (Employees)
Of all the customers that are using Aspect Quality Monitoring, a majority (60%) are large (>1000 employees), 6% are small (<50 employees) and 2% are medium-sized.
Distribution of companies that use Aspect Quality Monitoring based on company size (Revenue)
Of all the customers that are using Aspect Quality Monitoring, a majority (63%) are large (>$1000M), 6% are small (<$50M) and 6% are medium-sized.
