We have data on 149 companies that use Aspect Quality Monitoring. The companies using Aspect Quality Monitoring are most often found in United States and in the Information Technology and Services industry. Aspect Quality Monitoring is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Aspect Quality Monitoring usage goes back as far as 4 years and 5 months.
|Company||Westlake Financial Services|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Aspect Quality Monitoring has a market share of about 0.1%. Other major and competing products in this category include:
Aspect quality monitoring software allows for a customer interaction to be evaluated by all parties including supervisor, agent and customer.
Looking at Aspect Quality Monitoring customers by industry, we find that Information Technology and Services (22%), Financial Services (20%), Banking (13%) and Telecommunications (10%) are the largest segments.
57% of Aspect Quality Monitoring customers are in United States, 10% are in United Kingdom and 5% are in India.
Of all the customers that are using Aspect Quality Monitoring, a majority (66%) are large (>1000 employees), 9% are small (<50 employees) and 19% are medium-sized.
Of all the customers that are using Aspect Quality Monitoring, a majority (61%) are large (>$1000M), 27% are small (<$50M) and 5% are medium-sized.