We have data on 127 companies that use Oracle Teleservice. The companies using Oracle Teleservice are most often found in United States and in the Information Technology and Services industry. Oracle Teleservice is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Oracle Teleservice usage goes back as far as 6 years and 7 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Oracle Teleservice has a market share of about 0.1%. Other major and competing products in this category include:
Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web. Route requests to the right agent. Provide instant access to a comprehensive solutions database. Prevent revenue leakage with complete entitlement information. And prompt agents with intelligent cross-sell and up-sell opportunities.
Looking at Oracle Teleservice customers by industry, we find that Information Technology and Services (27%) and Computer Software (8%) are the largest segments.
66% of Oracle Teleservice customers are in United States and 6% are in India.
Of all the customers that are using Oracle Teleservice, a majority (61%) are large (>1000 employees), 6% are small (<50 employees) and 26% are medium-sized.
Of all the customers that are using Oracle Teleservice, a majority (52%) are large (>$1000M), 28% are small (<$50M) and 8% are medium-sized.