We have data on 79 companies that use Oracle Teleservice. The companies using Oracle Teleservice are most often found in United States and in the Computer Software industry. Oracle Teleservice is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Oracle Teleservice usage goes back as far as 4 years and 2 months.
|Myriad Genetics Inc||myriad.com||United States||200M-1000M||1000-5000|
|Guidance Software Inc||guidancesoftware.com||United States||100M-200M||200-500|
|Stryker Corp||stryker.com||United States||>1000M||>10000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Oracle Teleservice has a market share of about 0.1%. Other major and competing products in this category include:
Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web. Route requests to the right agent. Provide instant access to a comprehensive solutions database. Prevent revenue leakage with complete entitlement information. And prompt agents with intelligent cross-sell and up-sell opportunities.
Looking at Oracle Teleservice customers by industry, we find that Computer Software (33%), Information Technology and Services (9%) and Computer Hardware (7%) are the largest segments.
56% of Oracle Teleservice customers are in United States and 12% are in India.