We have data on 202 companies that use Genesys Inbound Voice. The companies using Genesys Inbound Voice are most often found in United States and in the Information Technology and Services industry. Genesys Inbound Voice is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Inbound Voice usage goes back as far as 6 years and 11 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Genesys Inbound Voice has a market share of about 0.2%. Other major and competing products in this category include:
Genesys Inbound Voice segments customers, monitors agent availability, knows agent skill set and delivers the customer to the right agent the first time regardless of location.
Looking at Genesys Inbound Voice customers by industry, we find that Information Technology and Services (38%), Telecommunications (14%), Computer Software (7%), Banking (6%) and Financial Services (6%) are the largest segments.
52% of Genesys Inbound Voice customers are in United States, 6% are in India and 5% are in Canada.
Of all the customers that are using Genesys Inbound Voice, 16% are small (<50 employees), 34% are medium-sized and 46% are large (>1000 employees).
Of all the customers that are using Genesys Inbound Voice, 48% are small (<$50M), 0% are medium-sized and 40% are large (>$1000M).