We have data on 130 companies that use Genesys Inbound Voice. The companies using Genesys Inbound Voice are most often found in United States and in the Computer Software industry. Genesys Inbound Voice is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Inbound Voice usage goes back as far as 4 years and 6 months.
|Telstra Corporation Ltd||telstra.com.au||Australia||>1000M||>10000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Genesys Inbound Voice has a market share of about 0.1%. Other major and competing products in this category include:
Genesys Inbound Voice segments customers, monitors agent availability, knows agent skill set and delivers the customer to the right agent the first time regardless of location.
Looking at Genesys Inbound Voice customers by industry, we find that Computer Software (28%), Information Technology and Services (17%), Telecommunications (14%), Financial Services (7%) and Banking (7%) are the largest segments.
40% of Genesys Inbound Voice customers are in United States, 10% are in India and 9% are in United Kingdom.