We have data on 525 companies that use Nortel Symposium. The companies using Nortel Symposium are most often found in United States and in the Computer Software industry. Nortel Symposium is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Nortel Symposium usage goes back as far as 4 years and 10 months.
|Stream Global Services, Inc.||stream.com||United States||>1000M||>10000|
|Pharmaceutical Product Development, LLC||ppdi.com||United States||>1000M||>10000|
|Equiniti Limited||equiniti.com||United Kingdom||200M-1000M||1000-5000|
|Toys "R" Us||toysrusinc.com||United States||>1000M||>10000|
|Quintessentially (UK) Ltd.||quintessentially.com||United Kingdom||100M-200M||500-1000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Nortel Symposium has a market share of about 0.6%. Other major and competing products in this category include:
Nortel Symposium Express Call Center provides a simplified call center solution for call centers with up to 150 agents and up to 5000 calls per hour.Symposium Express Call Center can perform skill-based routing. Instead of simply directing the call to an available agent, Symposium Express Call Center directs the call to the agent who best meets the customer's needs.
Looking at Nortel Symposium customers by industry, we find that Computer Software (16%), Telecommunications (10%) and Hospital & Health Care (9%) are the largest segments.
56% of Nortel Symposium customers are in United States, 8% are in Canada and 7% are in United Kingdom.