We have data on 406 companies that use Avaya Interaction Center. The companies using Avaya Interaction Center are most often found in United States and in the Information Technology and Services industry. Avaya Interaction Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Interaction Center usage goes back as far as 7 years and 8 months.
|Company||Blue Cross Blue Shield Association|
|Company||Blackfriars Insurance Brokers Ltd|
|Blue Cross Blue Shield Association||bcbs.com||United States||200M-1000M||1000-5000|
|VMware Inc||vmware.com||United States||>1000M||>10000|
|Blackfriars Insurance Brokers Ltd||blackfriarsgroup.com||United Kingdom||1M-10M||>10000|
|AdvanTel, Inc.||advantel.com||United States||10M-50M||50-200|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Interaction Center has a market share of about 0.3%. Other major and competing products in this category include:
Avaya Interaction Center helps organizations optimize use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel. The platform includes a universal, media independent contact engine and customer interaction repository that offers users a means to personalize routing and agent selection according to enterprise customer segmentation strategies and service levels.
Looking at Avaya Interaction Center customers by industry, we find that Information Technology and Services (19%), Telecommunications (13%), Financial Services (10%), Computer Software (7%), Insurance (6%) and Banking (6%) are the largest segments.
58% of Avaya Interaction Center customers are in United States and 7% are in United Kingdom.
Of all the customers that are using Avaya Interaction Center, a majority (70%) are large (>1000 employees), 11% are small (<50 employees) and 18% are medium-sized.
Of all the customers that are using Avaya Interaction Center, a majority (66%) are large (>$1000M), 24% are small (<$50M) and 0% are medium-sized.