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Companies using Avaya Interaction Center

We have data on 405 companies that use Avaya Interaction Center. The companies using Avaya Interaction Center are most often found in United States and in the Information Technology and Services industry. Avaya Interaction Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Interaction Center usage goes back as far as 6 years and 10 months.

If you’re interested in the companies that use Avaya Interaction Center, you may want to check out Voxify and Five9 as well.

Who uses Avaya Interaction Center?

Some of the companies that use Avaya Interaction Center include:
Company BLUE CROSS BLUE SHIELD ASSOCIATION
Website bcbs.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company Blackfriars Group
Website blackfriarsgroup.com
Country United Kingdom
Revenue 1M-10M
Company Size >10000
Company North American Communications Resource, Inc.
Website nacr.com
Country United States
Revenue 100M-200M
Company Size 500-1000

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Avaya Interaction Center Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Interaction Center has a market share of about 0.3%. Other major and competing products in this category include:

Avaya Interaction Center
Contact Center Management
Avaya Interaction Center market share in Contact Center Management is about 0.33%
405
Companies using Avaya Interaction Center
Contact Center Management
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    What is Avaya Interaction Center?

    Avaya Interaction Center helps organizations optimize use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel. The platform includes a universal, media independent contact engine and customer interaction repository that offers users a means to personalize routing and agent selection according to enterprise customer segmentation strategies and service levels.

    Top Industries that use Avaya Interaction Center

    Looking at Avaya Interaction Center customers by industry, we find that Information Technology and Services (23%), Financial Services (11%), Telecommunications (10%), Computer Software (6%) and Insurance (6%) are the largest segments.

    Companies using Avaya Interaction Center - Distribution by industry

    Top Countries that use Avaya Interaction Center

    64% of Avaya Interaction Center customers are in United States.

    Avaya Interaction Center customers by country

    Distribution of companies that use Avaya Interaction Center based on company size (Employees)

    Of all the customers that are using Avaya Interaction Center, a majority (58%) are large (>1000 employees), 14% are small (<50 employees) and 26% are medium-sized.

    Companies using Avaya Interaction Center, by size (number of employees)

    Distribution of companies that use Avaya Interaction Center based on company size (Revenue)

    Of all the customers that are using Avaya Interaction Center, a majority (52%) are large (>$1000M), 35% are small (<$50M) and 6% are medium-sized.

    Avaya Interaction Center clients - distribution by company revenue

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