We have data on 300 companies that use Avaya Interaction Center. The companies using Avaya Interaction Center are most often found in United States and in the Computer Software industry. Avaya Interaction Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Interaction Center usage goes back as far as 4 years and 7 months.
|Aviva Canada, Inc.||avivacanada.com||Canada||200M-1000M||1000-5000|
|Schneider National Inc||schneider.com||United States||>1000M||>10000|
|HomeAdvisor, Inc.||homeadvisor.com||United States||200M-1000M||1000-5000|
|VMware Inc||vmware.com||United States||>1000M||>10000|
|Pegasystems Inc||pega.com||United States||200M-1000M||1000-5000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Avaya Interaction Center has a market share of about 0.3%. Other major and competing products in this category include:
Avaya Interaction Center helps organizations optimize use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel. The platform includes a universal, media independent contact engine and customer interaction repository that offers users a means to personalize routing and agent selection according to enterprise customer segmentation strategies and service levels.
Looking at Avaya Interaction Center customers by industry, we find that Computer Software (23%), Telecommunications (10%), Information Technology and Services (9%), Banking (7%) and Insurance (5%) are the largest segments.
56% of Avaya Interaction Center customers are in United States.