Companies using Avaya Interaction Center
We have data on 405 companies that use Avaya Interaction Center. The companies using Avaya Interaction Center are most often found in United States and in the Information Technology and Services industry. Avaya Interaction Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Interaction Center usage goes back as far as 6 years and 10 months.
Who uses Avaya Interaction Center?
| Company | BLUE CROSS BLUE SHIELD ASSOCIATION |
| Website | bcbs.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | Blackfriars Group |
| Website | blackfriarsgroup.com |
| Country | United Kingdom |
| Revenue | 1M-10M |
| Company Size | >10000 |
| Company | North American Communications Resource, Inc. |
| Website | nacr.com |
| Country | United States |
| Revenue | 100M-200M |
| Company Size | 500-1000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| BLUE CROSS BLUE SHIELD ASSOCIATION | bcbs.com | United States | 200M-1000M | 1000-5000 |
| Blackfriars Group | blackfriarsgroup.com | United Kingdom | 1M-10M | >10000 |
| North American Communications Resource, Inc. | nacr.com | United States | 100M-200M | 500-1000 |
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Avaya Interaction Center Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Interaction Center has a market share of about 0.3%. Other major and competing products in this category include:
Contact Center Management
What is Avaya Interaction Center?
Avaya Interaction Center helps organizations optimize use of resources to deliver exceptional customer care and service across virtually any chosen voice, email, or web communication channel. The platform includes a universal, media independent contact engine and customer interaction repository that offers users a means to personalize routing and agent selection according to enterprise customer segmentation strategies and service levels.
Top Industries that use Avaya Interaction Center
Looking at Avaya Interaction Center customers by industry, we find that Information Technology and Services (23%), Financial Services (11%), Telecommunications (10%), Computer Software (6%) and Insurance (6%) are the largest segments.
Top Countries that use Avaya Interaction Center
64% of Avaya Interaction Center customers are in United States.
Distribution of companies that use Avaya Interaction Center based on company size (Employees)
Of all the customers that are using Avaya Interaction Center, a majority (58%) are large (>1000 employees), 14% are small (<50 employees) and 26% are medium-sized.
Distribution of companies that use Avaya Interaction Center based on company size (Revenue)
Of all the customers that are using Avaya Interaction Center, a majority (52%) are large (>$1000M), 35% are small (<$50M) and 6% are medium-sized.
