Companies using Avaya Operational Analyst
We have data on 21 companies that use Avaya Operational Analyst. The companies using Avaya Operational Analyst are most often found in United States and in the Information Technology and Services industry. Avaya Operational Analyst is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Operational Analyst usage goes back as far as 9 years and 2 months.
Who uses Avaya Operational Analyst?
| Company | Cognizant Technology Solutions Corp |
| Website | cognizant.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | HP Development Company, L.P. |
| Website | hp.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | International Business Machines Corporation |
| Website | ibm.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Wipro Ltd |
| Website | wipro.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Tata Consultancy Services Ltd |
| Website | tcs.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Cognizant Technology Solutions Corp | cognizant.com | United States | >1000M | >10000 |
| HP Development Company, L.P. | hp.com | United States | >1000M | >10000 |
| International Business Machines Corporation | ibm.com | United States | >1000M | >10000 |
| Wipro Ltd | wipro.com | India | >1000M | >10000 |
| Tata Consultancy Services Ltd | tcs.com | India | >1000M | >10000 |
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Avaya Operational Analyst Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Operational Analyst has a market share of about 0.1%. Other major and competing products in this category include:
Contact Center Management
What is Avaya Operational Analyst?
The Operational Analyst software environment allows multi-channel contact centers to analyze performance data, both real-time and historical information, across multiple sites and vendor platforms. It includes a centralized Customer Interaction Repository that gives supervisors and business managers full access to transaction and interaction histories across voice, Web, email, and other media.
Top Industries that use Avaya Operational Analyst
Looking at Avaya Operational Analyst customers by industry, we find that Information Technology and Services (34%), Telecommunications (10%) and Insurance (5%) are the largest segments.
Top Countries that use Avaya Operational Analyst
63% of Avaya Operational Analyst customers are in United States, 6% are in India and 6% are in United Kingdom.
Distribution of companies that use Avaya Operational Analyst based on company size (Employees)
Of all the customers that are using Avaya Operational Analyst, a majority (78%) are large (>1000 employees), 2% are small (<50 employees) and 1% are medium-sized.
Distribution of companies that use Avaya Operational Analyst based on company size (Revenue)
Of all the customers that are using Avaya Operational Analyst, a majority (73%) are large (>$1000M), 6% are small (<$50M) and 0% are medium-sized.
