We have data on 27 companies that use Avaya Operational Analyst. The companies using Avaya Operational Analyst are most often found in United States and in the Computer Software industry. Avaya Operational Analyst is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Operational Analyst usage goes back as far as 4 years and 10 months.
|HARVARD PARTNERS||harvardpartners.com||United States||1M-10M||10-50|
|NorthgateArinso, Inc.||ngahr.com||United States||100M-200M||500-1000|
|Exelon Corporation||exeloncorp.com||United States||>1000M||>10000|
|Hewlett Packard Enterprise Company||hpe.com||United States||>1000M||>10000|
|SI Systems, LLC||sihs.com||United States||1M-10M||50-200|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Avaya Operational Analyst has a market share of about 0.1%. Other major and competing products in this category include:
The Operational Analyst software environment allows multi-channel contact centers to analyze performance data, both real-time and historical information, across multiple sites and vendor platforms. It includes a centralized Customer Interaction Repository that gives supervisors and business managers full access to transaction and interaction histories across voice, Web, email, and other media.
Looking at Avaya Operational Analyst customers by industry, we find that Computer Software (30%) is the largest segment.
75% of Avaya Operational Analyst customers are in United States.