We have data on 1,649 companies that use inContact. The companies using inContact are most often found in United States and in the Computer Software industry. inContact is most often used by companies with 50-200 employees and >1000M dollars in revenue. Our data for inContact usage goes back as far as 5 years and 9 months.
|Kaseya Limited||kaseya.com||United States||50M-100M||200-500|
|Federal Emergency Management Agency||fema.gov||United States||>1000M||>10000|
|Lorven Technologies||lorventech.com||United States||10M-50M||50-200|
|Zendesk Inc||zendesk.com||United States||200M-1000M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, inContact has a market share of about 1.5%. Other major and competing products in this category include:
inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring systems, an eLearning and communications application, workforce management functionality, and a customer feedback and survey systems.
Looking at inContact customers by industry, we find that Computer Software (19%), Hospital & Health Care (8%) and Financial Services (6%) are the largest segments.
81% of inContact customers are in United States.