Companies using inContact

We have data on 1,649 companies that use inContact. The companies using inContact are most often found in United States and in the Computer Software industry. inContact is most often used by companies with 50-200 employees and >1000M dollars in revenue. Our data for inContact usage goes back as far as 5 years and 9 months.

If you’re interested in the companies that use inContact, you may want to check out Voxify and Five9 as well.

Who uses inContact?

Some of the companies that use inContact include:
Company Website Country Revenue Company Size
Kaseya Limited kaseya.com United States 50M-100M 200-500
Federal Emergency Management Agency fema.gov United States >1000M >10000
Lorven Technologies lorventech.com United States 10M-50M 50-200
Zendesk Inc zendesk.com United States 200M-1000M 1000-5000

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inContact Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, inContact has a market share of about 1.5%. Other major and competing products in this category include:

inContact
Contact Center Management
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1,649
Companies using inContact
inContact market share in Contact Center Management is about 1.47%
Contact Center Management

What is inContact?

inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring systems, an eLearning and communications application, workforce management functionality, and a customer feedback and survey systems.

Top Industries that use inContact

Top Industries that use inContact

Looking at inContact customers by industry, we find that Computer Software (19%), Hospital & Health Care (8%) and Financial Services (6%) are the largest segments.

Companies using inContact - Distribution by industry

Top Countries that use inContact

Top Countries that use inContact

81% of inContact customers are in United States.

inContact customers by country

Distribution of companies that use inContact based on company size (Employees)

Distribution of companies that use inContact based on company size (Employees)
Of all the customers that are using inContact,17% are small (<50 employees), 43% are medium-sized and 38% are large (>1000 employees).
Companies using inContact, by size (number of employees)

Distribution of companies that use inContact based on company size (Revenue)

Distribution of companies that use inContact based on company size (Revenue)
Of all the customers that are using inContact, 36% are small (<$50M), 20% are medium-sized and 36% are large (>$1000M).
inContact clients - distribution by company revenue

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