We have data on 1,797 companies that use inContact. The companies using inContact are most often found in United States and in the Information Technology and Services industry. inContact is most often used by companies with 50-200 employees and >1000M dollars in revenue. Our data for inContact usage goes back as far as 7 years and 1 months.
|Company||North American Communications Resource, Inc.|
|Company||Westlake Financial Services|
|Company||Search Engine Optimization, Inc.|
|Company||Taos Mountain, Inc.|
|Company||Red Hat Inc|
|North American Communications Resource, Inc.||nacr.com||United States||100M-200M||500-1000|
|Westlake Financial Services||westlakefinancial.com||United States||200M-1000M||1000-5000|
|Search Engine Optimization, Inc.||seoinc.com||United States||10M-50M||500-1000|
|Taos Mountain, Inc.||taos.com||United States||100M-200M||500-1000|
|Red Hat Inc||redhat.com||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, inContact has a market share of about 1.5%. Other major and competing products in this category include:
inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring systems, an eLearning and communications application, workforce management functionality, and a customer feedback and survey systems.
Looking at inContact customers by industry, we find that Information Technology and Services (14%), Financial Services (8%), Computer Software (7%) and Hospital & Health Care (6%) are the largest segments.
82% of inContact customers are in United States.
Of all the customers that are using inContact, 16% are small (<50 employees), 42% are medium-sized and 41% are large (>1000 employees).
Of all the customers that are using inContact, 38% are small (<$50M), 19% are medium-sized and 35% are large (>$1000M).