Companies using Contact Center Portal
We have data on 25 companies that use Contact Center Portal. The companies using Contact Center Portal are most often found in United States and in the Information Technology and Services industry. Contact Center Portal is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Contact Center Portal usage goes back as far as 6 years and 7 months.
Who uses Contact Center Portal?
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Wipro Ltd |
| Website | wipro.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Cognizant Technology Solutions Corp |
| Website | cognizant.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Verizon Communications Inc. |
| Website | verizon.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Microsoft |
| Website | microsoft.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Infosys Ltd | infosys.com | India | >1000M | >10000 |
| Wipro Ltd | wipro.com | India | >1000M | >10000 |
| Cognizant Technology Solutions Corp | cognizant.com | United States | >1000M | >10000 |
| Verizon Communications Inc. | verizon.com | United States | >1000M | >10000 |
| Microsoft | microsoft.com | United States | >1000M | >10000 |
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Contact Center Portal Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Contact Center Portal has a market share of about 0.1%. Other major and competing products in this category include:
Contact Center Management
What is Contact Center Portal?
The Contact Center Portal can be used stand-alone as the primary interface for the agents, supporting the entire process from taking the call, searching the knowledge base, troubleshooting the problem to closing the call and getting a new call. The Contact Center Portal can be integrated with a Computer-Telephony Integration (CTI) system for displaying and tracking information about the customer when the call is received.
Top Industries that use Contact Center Portal
Looking at Contact Center Portal customers by industry, we find that Information Technology and Services (16%), Computer Software (8%) and Financial Services (8%) are the largest segments.
Top Countries that use Contact Center Portal
65% of Contact Center Portal customers are in United States.
Distribution of companies that use Contact Center Portal based on company size (Employees)
Of all the customers that are using Contact Center Portal, a majority (78%) are large (>1000 employees), 2% are small (<50 employees) and 2% are medium-sized.
Distribution of companies that use Contact Center Portal based on company size (Revenue)
Of all the customers that are using Contact Center Portal, a majority (69%) are large (>$1000M), 0% are small (<$50M) and 0% are medium-sized.
