We have data on 650 companies that use Calabrio. The companies using Calabrio are most often found in United States and in the Computer Software industry. Calabrio is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Calabrio usage goes back as far as 4 years and 8 months.
|HomeServe USA Corp.||homeserveusa.com||United States||100M-200M||500-1000|
|MOUNTAIN AMERICA FEDERAL CREDIT UNION||macu.com||United States||200M-1000M||1000-5000|
|Burwood Group||burwood.com||United States||10M-50M||200-500|
|Sentinel Technologies, Inc.||sentinel.com||United States||50M-100M||500-1000|
|Laser Spine Institute, LLC||laserspineinstitute.com||United States||200M-1000M||1000-5000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Calabrio has a market share of about 0.8%. Other major and competing products in this category include:
Calabrio provides contact center workforce optimization and analytics software that's easy to implement, use and maintain. Calabrio ONE makes it easier to get call recording, quality management, workforce management, analytics, performance management and customer interaction working together for increased value.
Looking at Calabrio customers by industry, we find that Computer Software (22%), Hospital & Health Care (11%), Information Technology and Services (6%) and Retail (5%) are the largest segments.
79% of Calabrio customers are in United States and 6% are in Canada.