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Companies using Cisco SMARTnet

We have data on 595 companies that use Cisco SMARTnet. The companies using Cisco SMARTnet are most often found in United States and in the Information Technology and Services industry. Cisco SMARTnet is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco SMARTnet usage goes back as far as 8 years and 2 months.

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Who uses Cisco SMARTnet?

Some of the companies that use Cisco SMARTnet include:
Company Fujitsu Ltd
Website fujitsu.com
Country Japan
Revenue >1000M
Company Size >10000
Company North American Communications Resource
Website nacr.com
Country United States
Revenue >1000M
Company Size 500-1000
Company Cisco Systems, Inc.
Website cisco.com
Country United States
Revenue >1000M
Company Size >10000
Company NEC Corporation of America
Website necam.com
Country United States
Revenue >1000M
Company Size >10000
Company Wipro Ltd
Website wipro.com
Country India
Revenue >1000M
Company Size >10000

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Cisco SMARTnet Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Cisco SMARTnet has a market share of about 0.7%. Other major and competing products in this category include:

Cisco SMARTnet
Contact Center Management
Cisco SMARTnet market share in Contact Center Management is about 0.72%
595
Companies using Cisco SMARTnet
Contact Center Management
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    What is Cisco SMARTnet?

    Cisco SMARTnet is a technical support service that gives IT technicians access to Ciscos engineers and their substantial resources. Ciscos SMARTnet provides a Technical Access Center (TAC), staffed by certified Cisco professionals with experience in diagnosing any issue. SMARTnet also gives IT technicians access to online troubleshooting tools, hardware replacement options, and online access to operating system updates.

    Top Industries that use Cisco SMARTnet

    Looking at Cisco SMARTnet customers by industry, we find that Information Technology and Services (27%) and Hospital & Health Care (6%) are the largest segments.

    Companies using Cisco SMARTnet - Distribution by industry

    Top Countries that use Cisco SMARTnet

    78% of Cisco SMARTnet customers are in United States.

    Cisco SMARTnet customers by country

    Distribution of companies that use Cisco SMARTnet based on company size (Employees)

    Of all the customers that are using Cisco SMARTnet, a majority (53%) are large (>1000 employees), 13% are small (<50 employees) and 32% are medium-sized.

    Companies using Cisco SMARTnet, by size (number of employees)

    Distribution of companies that use Cisco SMARTnet based on company size (Revenue)

    Of all the customers that are using Cisco SMARTnet, a majority (56%) are large (>$1000M), 25% are small (<$50M) and 14% are medium-sized.

    Cisco SMARTnet clients - distribution by company revenue

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