We have data on 643 companies that use Cisco SMARTnet. The companies using Cisco SMARTnet are most often found in United States and in the Computer Software industry. Cisco SMARTnet is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Cisco SMARTnet usage goes back as far as 5 years and 5 months.
|Company||Global Data Systems, Inc.|
|Company||Site Centers Corp|
|Company||Community Health Systems Inc|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Cisco SMARTnet has a market share of about 0.6%. Other major and competing products in this category include:
Cisco SMARTnet is a technical support service that gives IT technicians access to Ciscos engineers and their substantial resources. Ciscos SMARTnet provides a Technical Access Center (TAC), staffed by certified Cisco professionals with experience in diagnosing any issue. SMARTnet also gives IT technicians access to online troubleshooting tools, hardware replacement options, and online access to operating system updates.
Looking at Cisco SMARTnet customers by industry, we find that Computer Software (23%), Information Technology and Services (10%), Telecommunications (7%) and Hospital & Health Care (5%) are the largest segments.
76% of Cisco SMARTnet customers are in United States.
Of all the customers that are using Cisco SMARTnet, 17% are small (<50 employees), 37% are medium-sized and 45% are large (>1000 employees).
Of all the customers that are using Cisco SMARTnet, 34% are small (<$50M), 17% are medium-sized and 42% are large (>$1000M).