Companies using Genesys Contact Center
We have data on 604 companies that use Genesys Contact Center. The companies using Genesys Contact Center are most often found in United States and in the Information Technology and Services industry. Genesys Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Contact Center usage goes back as far as 8 years and 5 months.
Who uses Genesys Contact Center?
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Wipro Ltd |
| Website | wipro.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | EPAM Systems Inc |
| Website | epam.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Red Hat |
| Website | redhat.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | AT&T Inc |
| Website | att.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Infosys Ltd | infosys.com | India | >1000M | >10000 |
| Wipro Ltd | wipro.com | India | >1000M | >10000 |
| EPAM Systems Inc | epam.com | United States | >1000M | >10000 |
| Red Hat | redhat.com | United States | >1000M | >10000 |
| AT&T Inc | att.com | United States | >1000M | >10000 |
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Genesys Contact Center Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Genesys Contact Center has a market share of about 0.7%. Other major and competing products in this category include:
Contact Center Management
What is Genesys Contact Center?
Genesys contact center solutions helps to enhance customer interactions and improve call center performance and economics.The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversation across channels, 24/7.
Top Industries that use Genesys Contact Center
Looking at Genesys Contact Center customers by industry, we find that Information Technology and Services (29%), Telecommunications (9%), Financial Services (8%), Computer Software (7%) and Banking (6%) are the largest segments.
Top Countries that use Genesys Contact Center
58% of Genesys Contact Center customers are in United States.
Distribution of companies that use Genesys Contact Center based on company size (Employees)
Of all the customers that are using Genesys Contact Center, a majority (56%) are large (>1000 employees), 14% are small (<50 employees) and 28% are medium-sized.
Distribution of companies that use Genesys Contact Center based on company size (Revenue)
Of all the customers that are using Genesys Contact Center, a majority (55%) are large (>$1000M), 27% are small (<$50M) and 14% are medium-sized.
