We have data on 763 companies that use Genesys Contact Center. The companies using Genesys Contact Center are most often found in United States and in the Information Technology and Services industry. Genesys Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Contact Center usage goes back as far as 7 years.
|Company||Lenovo Group Ltd|
|Company||Red Hat Inc|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Genesys Contact Center has a market share of about 0.6%. Other major and competing products in this category include:
Genesys contact center solutions helps to enhance customer interactions and improve call center performance and economics.The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversation across channels, 24/7.
Looking at Genesys Contact Center customers by industry, we find that Information Technology and Services (27%), Telecommunications (10%), Financial Services (9%), Banking (6%) and Computer Software (6%) are the largest segments.
57% of Genesys Contact Center customers are in United States.
Of all the customers that are using Genesys Contact Center, a majority (52%) are large (>1000 employees), 15% are small (<50 employees) and 32% are medium-sized.
Of all the customers that are using Genesys Contact Center, 38% are small (<$50M), 8% are medium-sized and 47% are large (>$1000M).