Companies using Genesys Contact Center

We have found 546 companies that use Genesys Contact Center. The companies using Genesys Contact Center are most often found in United States and in the Computer Software industry. Genesys Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Contact Center usage goes back as far as 4 years and 5 months.

Did you know that Genesys Contact Center customers are also likely to use Voxify and Five9?

Who uses Genesys Contact Center?

List of the top companies using Genesys Contact Center :
Company Website Country Revenue Company Size
JETT Business Technology jettbt.com United States 1M-10M 10-50
Thirty-One Gifts LLC thirtyonegifts.com United States 200M-1000M 1000-5000
KRG TECHNOLOGIES krgtech.com United States 50M-100M 500-1000
Akraya akraya.com United States 10M-50M 200-500
Onprocess Technology, Inc. onprocess.com United States 200M-1000M 1000-5000

Targeting by install base boosts your number of qualified accounts

Refine results by company size, location, and industry.
We provide targeted accounts and not contacts.
Delivery in one day or less.

Genesys Contact Center Market Share and Competitors in Contact Center Management

We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Genesys Contact Center has a market share of about 0.6%. Other major and competing products in this category include:

Genesys Contact Center
Contact Center Management
Share this report: twitter share facebook share linkedin share
546
Companies using Genesys Contact Center
Genesys Contact Center market share in Contact Center Management is about 0.58%
Contact Center Management

What is Genesys Contact Center?

Genesys contact center solutions helps to enhance customer interactions and improve call center performance and economics.The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversation across channels, 24/7.

Top Industries that use Genesys Contact Center

Top Industries that use Genesys Contact Center

Looking at Genesys Contact Center customers by industry, we find that Computer Software (22%), Information Technology and Services (12%), Telecommunications (8%), Banking (8%) and Financial Services (5%) are the largest segments.

Companies using Genesys Contact Center - Distribution by industry
Companies that use Genesys Contact Center, by industry :
Industry Number of companies
Computer Software 119
Information Technology and Services 66
Telecommunications 43
Banking 42
Financial Services 28
Hospital & Health Care 20
Insurance 18
Utilities 14
Retail 10
Government Administration 10

Top Countries that use Genesys Contact Center

Top Countries that use Genesys Contact Center

49% of Genesys Contact Center customers are in United States.

Genesys Contact Center customers by country
Companies that use Genesys Contact Center, by country :
Country Number of companies
United States 270
India 26
Canada 18
United Kingdom 14
France 14
United Arab Emirates 13
Australia 11
Italy 8
Netherlands 7
Russian Federation 7

Distribution of companies that use Genesys Contact Center based on company size (Employees)

Distribution of companies that use Genesys Contact Center based on company size (Employees)
Of all the companies that are using Genesys Contact Center,14% are small (<50 employees), 38% are medium-sized and 47% are large (>1000 employees).
Companies using Genesys Contact Center, by size (number of employees)
Companies that use Genesys Contact Center, by employees :
Employees Number of companies
1-10 Employees 8
10-50 Employees 41
50-200 Employees 77
200-500 Employees 49
500-1000 Employees 36
1000-5000 Employees 56
5000-10000 Employees 32
>10000 Employees 127

Distribution of companies that use Genesys Contact Center based on company size (Revenue)

Distribution of companies that use Genesys Contact Center based on company size (Revenue)
Of all the companies that are using Genesys Contact Center, 32% are small (<$50M), 17% are medium-sized and 45% are large (>$1000M).
Genesys Contact Center clients - distribution by company revenue
Companies that use Genesys Contact Center, by revenue :
Revenue (in USD) Number of companies
0M-1M 9
1M-10M 63
10M-50M 88
50M-100M 41
100M-200M 26
200M-1000M 60
>1000M 165

Targeting by install base boosts your number of qualified accounts

Refine results by company size, location, and industry.
We provide targeted accounts and not contacts.
Delivery in one day or less.