Companies using Genesys Contact Center

We have data on 649 companies that use Genesys Contact Center. The companies using Genesys Contact Center are most often found in United States and in the Computer Software industry. Genesys Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Contact Center usage goes back as far as 4 years and 11 months.

If you’re interested in the companies that use Genesys Contact Center, you may want to check out Voxify and Five9 as well.

Who uses Genesys Contact Center?

Some of the companies that use Genesys Contact Center include:
Company Website Country Revenue Company Size
Thirty-One Gifts LLC thirtyonegifts.com United States 200M-1000M 1000-5000
KRG TECHNOLOGIES krgtech.com United States 50M-100M 500-1000
O2E Brands o2ebrands.com Canada 200M-1000M 1000-5000
Sentinel Technologies, Inc. sentinel.com United States 50M-100M 500-1000
UnifiedCommunications.com unifiedcommunications.com United States 1M-10M 10-50

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Genesys Contact Center Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Genesys Contact Center has a market share of about 0.7%. Other major and competing products in this category include:

Genesys Contact Center
Contact Center Management
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649
Companies using Genesys Contact Center
Genesys Contact Center market share in Contact Center Management is about 0.66%
Contact Center Management

What is Genesys Contact Center?

Genesys contact center solutions helps to enhance customer interactions and improve call center performance and economics.The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversation across channels, 24/7.

Top Industries that use Genesys Contact Center

Top Industries that use Genesys Contact Center

Looking at Genesys Contact Center customers by industry, we find that Computer Software (21%), Information Technology and Services (11%), Telecommunications (8%), Banking (7%) and Financial Services (7%) are the largest segments.

Companies using Genesys Contact Center - Distribution by industry

Top Countries that use Genesys Contact Center

Top Countries that use Genesys Contact Center

52% of Genesys Contact Center customers are in United States.

Genesys Contact Center customers by country

Distribution of companies that use Genesys Contact Center based on company size (Employees)

Distribution of companies that use Genesys Contact Center based on company size (Employees)
Of all the customers that are using Genesys Contact Center,a majority (51%) are large (>1000 employees), 14% are small (<50 employees) and 35% are medium-sized.
Companies using Genesys Contact Center, by size (number of employees)

Distribution of companies that use Genesys Contact Center based on company size (Revenue)

Distribution of companies that use Genesys Contact Center based on company size (Revenue)
Of all the customers that are using Genesys Contact Center, 30% are small (<$50M), 16% are medium-sized and 49% are large (>$1000M).
Genesys Contact Center clients - distribution by company revenue

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