We have data on 523 companies that use Genesys Contact Center. The companies using Genesys Contact Center are most often found in United States and in the Computer Software industry. Genesys Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Contact Center usage goes back as far as 4 years and 8 months.
|JETT Business Technology||jettbt.com||United States||1M-10M||10-50|
|Provident Financial PLC||providentfinancial.com||United Kingdom||>1000M||1000-5000|
|Collaborative Consulting||collaborative.com||United States||50M-100M||500-1000|
|CORPORATE SYSTEMS ASSOCIATES||csahartford.com||United States||10M-50M||50-200|
|The Warranty Group, Inc.||thewarrantygroup.com||United States||200M-1000M||1000-5000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Genesys Contact Center has a market share of about 0.6%. Other major and competing products in this category include:
Genesys contact center solutions helps to enhance customer interactions and improve call center performance and economics.The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversation across channels, 24/7.
Looking at Genesys Contact Center customers by industry, we find that Computer Software (23%), Information Technology and Services (13%), Telecommunications (8%), Banking (8%) and Financial Services (5%) are the largest segments.
52% of Genesys Contact Center customers are in United States.