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Companies using Genesys Contact Center

We have data on 763 companies that use Genesys Contact Center. The companies using Genesys Contact Center are most often found in United States and in the Information Technology and Services industry. Genesys Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Contact Center usage goes back as far as 6 years and 9 months.

If you’re interested in the companies that use Genesys Contact Center, you may want to check out Voxify and Five9 as well.

Who uses Genesys Contact Center?

Some of the companies that use Genesys Contact Center include:
Company Autozone Inc
Website autozone.com
Country United States
Revenue >1000M
Company Size >10000
Company Lenovo Group Ltd
Website lenovo.com.cn
Country China
Revenue >1000M
Company Size 1000-5000
Company Red Hat Inc
Website redhat.com
Country United States
Revenue >1000M
Company Size >10000

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Genesys Contact Center Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Genesys Contact Center has a market share of about 0.6%. Other major and competing products in this category include:

Genesys Contact Center
Contact Center Management
Genesys Contact Center market share in Contact Center Management is about 0.62%
763
Companies using Genesys Contact Center
Contact Center Management
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    What is Genesys Contact Center?

    Genesys contact center solutions helps to enhance customer interactions and improve call center performance and economics.The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversation across channels, 24/7.

    Top Industries that use Genesys Contact Center

    Looking at Genesys Contact Center customers by industry, we find that Information Technology and Services (27%), Telecommunications (10%), Financial Services (9%), Banking (6%) and Computer Software (6%) are the largest segments.

    Companies using Genesys Contact Center - Distribution by industry

    Top Countries that use Genesys Contact Center

    57% of Genesys Contact Center customers are in United States.

    Genesys Contact Center customers by country

    Distribution of companies that use Genesys Contact Center based on company size (Employees)

    Of all the customers that are using Genesys Contact Center, a majority (52%) are large (>1000 employees), 15% are small (<50 employees) and 32% are medium-sized.

    Companies using Genesys Contact Center, by size (number of employees)

    Distribution of companies that use Genesys Contact Center based on company size (Revenue)

    Of all the customers that are using Genesys Contact Center, 38% are small (<$50M), 8% are medium-sized and 47% are large (>$1000M).

    Genesys Contact Center clients - distribution by company revenue

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