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Companies using VICIdial

We have data on 251 companies that use VICIdial. The companies using VICIdial are most often found in United States and in the Information Technology and Services industry. VICIdial is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for VICIdial usage goes back as far as 4 years and 4 months.

If you’re interested in the companies that use VICIdial, you may want to check out Voxify and Five9 as well.

Who uses VICIdial?

Some of the companies that use VICIdial include:
Company Walmart Inc
Website walmart.com
Country United States
Revenue >1000M
Company Size >10000
Company Google
Website google.com
Country United States
Revenue >1000M
Company Size >10000
Company Upwork Global Inc.,
Website upwork.com
Country United States
Revenue 200M-1000M
Company Size 500-1000
Company Tata Consultancy Services Ltd
Website tcs.com
Country India
Revenue >1000M
Company Size >10000
Company Accenture PLC
Website accenture.com
Country Ireland
Revenue >1000M
Company Size >10000

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VICIdial Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, VICIdial has a market share of about 0.3%. Other major and competing products in this category include:

VICIdial
Contact Center Management
VICIdial market share in Contact Center Management is about 0.3%
251
Companies using VICIdial
Contact Center Management
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    What is VICIdial?

    VICIdial is an open-source Enterprise-level contact center solution that allows agents to handle inbound and outbound phone calls as well as inbound email and customer website chat all together in the same web-based agent interface.

    Top Industries that use VICIdial

    Looking at VICIdial customers by industry, we find that Information Technology and Services (23%), Telecommunications (12%), Marketing and Advertising (9%), Financial Services (8%) and Computer Software (7%) are the largest segments.

    Companies using VICIdial - Distribution by industry

    Top Countries that use VICIdial

    36% of VICIdial customers are in United States, 9% are in India and 6% are in Pakistan.

    VICIdial customers by country

    Distribution of companies that use VICIdial based on company size (Employees)

    Of all the customers that are using VICIdial, 29% are small (<50 employees), 48% are medium-sized and 20% are large (>1000 employees).

    Companies using VICIdial, by size (number of employees)

    Distribution of companies that use VICIdial based on company size (Revenue)

    Of all the customers that are using VICIdial, 47% are small (<$50M), 22% are medium-sized and 23% are large (>$1000M).

    VICIdial clients - distribution by company revenue

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