We have data on 160 companies that use Avaya Aura Call Center Elite. The companies using Avaya Aura Call Center Elite are most often found in United States and in the Computer Software industry. Avaya Aura Call Center Elite is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Aura Call Center Elite usage goes back as far as 4 years and 11 months.
|Safeguard Properties LLC||safeguardproperties.com||United States||200M-1000M||1000-5000|
|New Era Technology||neweratechnology.com||Canada||1M-10M||10-50|
|University of Washington Medical Center||uwmedicine.org||United States||>1000M||>10000|
|A&T Systems, Inc.||ats.com||United States||10M-50M||50-200|
|Altura Communication Solutions, LLC||alturacs.com||United States||50M-100M||200-500|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Avaya Aura Call Center Elite has a market share of about 0.2%. Other major and competing products in this category include:
The Avaya Aura Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional call routing, using context-based inputs and versatile selection capabilities.
Looking at Avaya Aura Call Center Elite customers by industry, we find that Computer Software (31%), Information Technology and Services (10%) and Hospital & Health Care (5%) are the largest segments.
71% of Avaya Aura Call Center Elite customers are in United States and 6% are in Canada.