We have data on 198 companies that use Avaya Aura Call Center Elite. The companies using Avaya Aura Call Center Elite are most often found in United States and in the Information Technology and Services industry. Avaya Aura Call Center Elite is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Aura Call Center Elite usage goes back as far as 6 years and 10 months.
|Cornell University||cornell.edu||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Aura Call Center Elite has a market share of about 0.2%. Other major and competing products in this category include:
The Avaya Aura Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional call routing, using context-based inputs and versatile selection capabilities.
Looking at Avaya Aura Call Center Elite customers by industry, we find that Information Technology and Services (36%), Telecommunications (8%), Computer Software (7%) and Financial Services (5%) are the largest segments.
73% of Avaya Aura Call Center Elite customers are in United States and 6% are in Canada.
Of all the customers that are using Avaya Aura Call Center Elite, a majority (53%) are large (>1000 employees), 14% are small (<50 employees) and 30% are medium-sized.
Of all the customers that are using Avaya Aura Call Center Elite, 43% are small (<$50M), 7% are medium-sized and 42% are large (>$1000M).