Companies using Avaya Aura Call Center Elite
We have data on 131 companies that use Avaya Aura Call Center Elite. The companies using Avaya Aura Call Center Elite are most often found in United States and in the Information Technology and Services industry. Avaya Aura Call Center Elite is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Aura Call Center Elite usage goes back as far as 9 years.
Who uses Avaya Aura Call Center Elite?
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | International Business Machines Corporation |
| Website | ibm.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | General Dynamics Information Technology |
| Website | gdit.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Tata Consultancy Services Ltd |
| Website | tcs.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | AT&T Inc |
| Website | att.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Infosys Ltd | infosys.com | India | >1000M | >10000 |
| International Business Machines Corporation | ibm.com | United States | >1000M | >10000 |
| General Dynamics Information Technology | gdit.com | United States | >1000M | >10000 |
| Tata Consultancy Services Ltd | tcs.com | India | >1000M | >10000 |
| AT&T Inc | att.com | United States | >1000M | >10000 |
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Avaya Aura Call Center Elite Market Share and Competitors in Contact Center Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Aura Call Center Elite has a market share of about 0.2%. Other major and competing products in this category include:
Contact Center Management
What is Avaya Aura Call Center Elite?
The Avaya Aura Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional call routing, using context-based inputs and versatile selection capabilities.
Top Industries that use Avaya Aura Call Center Elite
Looking at Avaya Aura Call Center Elite customers by industry, we find that Information Technology and Services (28%), Telecommunications (8%), Hospital & Health Care (8%), Computer Software (7%) and Financial Services (5%) are the largest segments.
Top Countries that use Avaya Aura Call Center Elite
70% of Avaya Aura Call Center Elite customers are in United States.
Distribution of companies that use Avaya Aura Call Center Elite based on company size (Employees)
Of all the customers that are using Avaya Aura Call Center Elite, a majority (55%) are large (>1000 employees), 8% are small (<50 employees) and 30% are medium-sized.
Distribution of companies that use Avaya Aura Call Center Elite based on company size (Revenue)
Of all the customers that are using Avaya Aura Call Center Elite, a majority (51%) are large (>$1000M), 27% are small (<$50M) and 16% are medium-sized.
