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Companies using Avaya Business Advocate

We have data on 22 companies that use Avaya Business Advocate. The companies using Avaya Business Advocate are most often found in United States and in the Financial Services industry. Avaya Business Advocate is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Business Advocate usage goes back as far as 7 years and 11 months.

If you’re interested in the companies that use Avaya Business Advocate, you may want to check out Voxify and Five9 as well.

Who uses Avaya Business Advocate?

Some of the companies that use Avaya Business Advocate include:
Company UnitedHealth Group Inc
Website unitedhealthgroup.com
Country United States
Revenue >1000M
Company Size >10000
Company Quest
Website questinc.org
Country United States
Revenue 100M-200M
Company Size 200-500
Company Debt.com
Website debt.com
Country United States
Revenue 10M-50M
Company Size 50-200
Company Prudential Financial, Inc.
Website prudential.com
Country United States
Revenue >1000M
Company Size >10000
Company Interactcrm USA
Website interactcrm.com
Country United States
Revenue 10M-50M
Company Size 10-50

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Avaya Business Advocate Market Share and Competitors in Contact Center Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Business Advocate has a market share of about 0.1%. Other major and competing products in this category include:

Avaya Business Advocate
Contact Center Management
Avaya Business Advocate market share in Contact Center Management is about 0.03%
22
Companies using Avaya Business Advocate
Contact Center Management
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    What is Avaya Business Advocate?

    Avaya Business Advocate manages each contact centers resources in the best interest of business, customers, and agents. As agents become available, Avaya Business Advocate intelligently selects their next contact based on defined business objectives. Unlike standard prioritization techniques, Avaya Business Advocate analyzes events in the contact center to respond to upcoming problems with agent resources before problems happen. The result is increased efficiency and improved customer satisfaction.

    Top Industries that use Avaya Business Advocate

    Looking at Avaya Business Advocate customers by industry, we find that Financial Services (19%), Telecommunications (14%), Information Technology and Services (10%), Hospital & Health Care (10%) and Insurance (5%) are the largest segments.

    Companies using Avaya Business Advocate - Distribution by industry

    Top Countries that use Avaya Business Advocate

    74% of Avaya Business Advocate customers are in United States and 5% are in Canada.

    Avaya Business Advocate customers by country

    Distribution of companies that use Avaya Business Advocate based on company size (Employees)

    Of all the customers that are using Avaya Business Advocate, 14% are small (<50 employees), 16% are medium-sized and 43% are large (>1000 employees).

    Companies using Avaya Business Advocate, by size (number of employees)

    Distribution of companies that use Avaya Business Advocate based on company size (Revenue)

    Of all the customers that are using Avaya Business Advocate, a majority (61%) are large (>$1000M), 10% are small (<$50M) and 10% are medium-sized.

    Avaya Business Advocate clients - distribution by company revenue

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