We have found 24 companies that use Avaya Business Advocate. The companies using Avaya Business Advocate are most often found in United States and in the Computer Software industry. Avaya Business Advocate is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Business Advocate usage goes back as far as 3 years and 10 months.
|Sempra Energy||sempra.com||United States||>1000M||>10000|
|Servion Global Solutions Inc.||servion.com||United States||10M-50M||50-200|
|Aviva Canada, Inc.||avivacanada.com||Canada||200M-1000M||1000-5000|
|Prudential PLC||prudential.co.uk||United Kingdom||>1000M||>10000|
|SUNRISE SYSTEMS, INC||sunrisesys.com||United States||100M-200M||500-1000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Avaya Business Advocate has a market share of about 0.1%. Other major and competing products in this category include:
Avaya Business Advocate manages each contact centers resources in the best interest of business, customers, and agents. As agents become available, Avaya Business Advocate intelligently selects their next contact based on defined business objectives. Unlike standard prioritization techniques, Avaya Business Advocate analyzes events in the contact center to respond to upcoming problems with agent resources before problems happen. The result is increased efficiency and improved customer satisfaction.
Looking at Avaya Business Advocate customers by industry, we find that Computer Software (30%) is the largest segment.
|Industry||Number of companies|
|Hospital & Health Care||2|
63% of Avaya Business Advocate customers are in United States.
|Country||Number of companies|
|Employees||Number of companies|
|Revenue (in USD)||Number of companies|