We have data on 39 companies that use Avaya Business Advocate. The companies using Avaya Business Advocate are most often found in United States and in the Information Technology and Services industry. Avaya Business Advocate is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Business Advocate usage goes back as far as 6 years and 4 months.
|Company||Wave Broadband, LLC|
|Company||Lenovo Group Ltd|
|Company||Direct Line Insurance Group PLC|
|Sempra Energy||sempra.com||United States||>1000M||>10000|
|Wave Broadband, LLC||wavebroadband.com||United States||100M-200M||1000-5000|
|Lenovo Group Ltd||lenovo.com.cn||China||>1000M||1000-5000|
|Direct Line Insurance Group PLC||directlinegroup.com||United Kingdom||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Business Advocate has a market share of about 0.1%. Other major and competing products in this category include:
Avaya Business Advocate manages each contact centers resources in the best interest of business, customers, and agents. As agents become available, Avaya Business Advocate intelligently selects their next contact based on defined business objectives. Unlike standard prioritization techniques, Avaya Business Advocate analyzes events in the contact center to respond to upcoming problems with agent resources before problems happen. The result is increased efficiency and improved customer satisfaction.
Looking at Avaya Business Advocate customers by industry, we find that Information Technology and Services (21%), Financial Services (18%), Telecommunications (10%) and Hospital & Health Care (8%) are the largest segments.
70% of Avaya Business Advocate customers are in United States, 5% are in Canada and 5% are in United Kingdom.
Of all the customers that are using Avaya Business Advocate, a majority (57%) are large (>1000 employees), 5% are small (<50 employees) and 18% are medium-sized.
Of all the customers that are using Avaya Business Advocate, a majority (55%) are large (>$1000M), 18% are small (<$50M) and 8% are medium-sized.