We have data on 492 companies that use Avaya Aura Contact Center. The companies using Avaya Aura Contact Center are most often found in United States and in the Information Technology and Services industry. Avaya Aura Contact Center is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya Aura Contact Center usage goes back as far as 7 years and 11 months.
|ACTIVE Network||activenetwork.com||United States||200M-1000M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya Aura Contact Center has a market share of about 0.4%. Other major and competing products in this category include:
Avaya Aura Contact Center connect with your customers on their terms. Manage all the contacts--for email, chat, SMS, IM, and social media--the same way you manage your inbound and outbound voice interactions.
Looking at Avaya Aura Contact Center customers by industry, we find that Information Technology and Services (25%), Telecommunications (16%), Hospital & Health Care (6%) and Computer Software (6%) are the largest segments.
59% of Avaya Aura Contact Center customers are in United States and 5% are in Canada.
Of all the customers that are using Avaya Aura Contact Center, a majority (54%) are large (>1000 employees), 12% are small (<50 employees) and 31% are medium-sized.
Of all the customers that are using Avaya Aura Contact Center, a majority (50%) are large (>$1000M), 26% are small (<$50M) and 18% are medium-sized.