We have data on 210 companies that use Genesys Outbound Voice. The companies using Genesys Outbound Voice are most often found in United States and in the Computer Software industry. Genesys Outbound Voice is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Genesys Outbound Voice usage goes back as far as 4 years and 8 months.
|CREDO TECHNOLOGY SOLUTIONS INC||credotechsolutions.com||United States||10M-50M||50-200|
|Damcosoft Inc.||damcosoft.com||United States||200M-1000M||1000-5000|
|NATIONWIDE BLD SOC PRF||nationwide.co.uk||United Kingdom||>1000M||>10000|
|DATA Inc.||datainc.biz||United States||100M-200M||500-1000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Genesys Outbound Voice has a market share of about 0.2%. Other major and competing products in this category include:
The Genesys Outbound IVR Solution delivers a personalized customer interaction by integrating with web-based CRM systems like SalesForce.com and leveraging Genesys's Customer Experience (CX) Platform including powerful security and authentication features, call recording, Voice Biometrics, time zone verification, and safe dialing windows.
Looking at Genesys Outbound Voice customers by industry, we find that Computer Software (30%), Telecommunications (13%), Information Technology and Services (11%), Banking (9%) and Financial Services (5%) are the largest segments.
51% of Genesys Outbound Voice customers are in United States, 7% are in Canada, 7% are in India and 7% are in United Kingdom.