We have data on 164 companies that use Avaya IQ. The companies using Avaya IQ are most often found in United States and in the Information Technology and Services industry. Avaya IQ is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya IQ usage goes back as far as 7 years and 1 months.
|Company||Lenovo Group Ltd|
|Company||H&R Block, Inc.|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Contact Center Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Contact Center Management category, Avaya IQ has a market share of about 0.1%. Other major and competing products in this category include:
The Avaya IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity. It provides highly customizable reports, including dashboards that support cross-tab, drill down, and roll up for easy analytics.
Looking at Avaya IQ customers by industry, we find that Information Technology and Services (23%), Financial Services (13%), Telecommunications (10%) and Computer Software (6%) are the largest segments.
62% of Avaya IQ customers are in United States, 7% are in United Kingdom and 6% are in Canada.
Of all the customers that are using Avaya IQ, a majority (61%) are large (>1000 employees), 11% are small (<50 employees) and 23% are medium-sized.
Of all the customers that are using Avaya IQ, a majority (55%) are large (>$1000M), 32% are small (<$50M) and 0% are medium-sized.