We have data on 123 companies that use Avaya IQ. The companies using Avaya IQ are most often found in United States and in the Computer Software industry. Avaya IQ is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Avaya IQ usage goes back as far as 4 years and 8 months.
|IP Integration Ltd.||ipintegration.com||United Kingdom||10M-50M||50-200|
|Green Dot Corp||greendot.com||United States||>1000M||1000-5000|
|Federal Reserve Bank of Richmond||richmondfed.org||United States||200M-1000M||1000-5000|
|The Federal Reserve Bank of New York||newyorkfed.org||United States||200M-1000M||1000-5000|
|Endsleigh Insurance Services Limited||endsleigh.co.uk||United Kingdom||50M-100M||500-1000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Contact Center Management. In the Contact Center Management category, Avaya IQ has a market share of about 0.1%. Other major and competing products in this category include:
The Avaya IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity. It provides highly customizable reports, including dashboards that support cross-tab, drill down, and roll up for easy analytics.
Looking at Avaya IQ customers by industry, we find that Computer Software (13%), Telecommunications (12%), Financial Services (10%), Insurance (7%) and Banking (5%) are the largest segments.
56% of Avaya IQ customers are in United States and 8% are in United Kingdom.