We have data on 5,040 companies that use SnapEngage. The companies using SnapEngage are most often found in United States and in the Computer Software industry. SnapEngage is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for SnapEngage usage goes back as far as 6 years.
|Company||SLI SYSTEMS, INC|
|Company||Live Intent, Inc|
|Company||Cisco WebEx LLC|
|SLI SYSTEMS, INC||sli-systems.com||United States||10M-50M||10-50|
|Live Intent, Inc||liveintent.com||United States||50M-100M||200-500|
|Cisco WebEx LLC||webex.com||United States||200M-1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, SnapEngage has a market share of about 0.5%. Other major and competing products in this category include:
SnapEngage can easily be installed on any website and seamlessly integrates with CRM or Help Desk, the perfect solution for enterprising companies of any size. SnapEngage's real time integration with the leading CRMs and Help Desk automatically creates new leads or support cases when visitors request help from customer website. Chat transcripts are automatically added to support cases and leads, without the need to change the workflow.
Looking at SnapEngage customers by industry, we find that Computer Software (11%) and Information Technology and Services (6%) are the largest segments.
53% of SnapEngage customers are in United States, 11% are in United Kingdom and 5% are in Canada.
Of all the customers that are using SnapEngage, a majority (50%) are small (<50 employees), 10% are large (>1000 employees) and 40% are medium-sized.
Of all the customers that are using SnapEngage, a majority (78%) are small (<$50M), 6% are large (>$1000M) and 12% are medium-sized.