We have data on 6,929 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 4 years and 7 months.
|Mattermark, Inc.||mattermark.com||United States||1M-10M||10-50|
|Sticker You Inc.||stickeryou.com||Canada||10M-50M||50-200|
|Privia Health, LLC||priviahealth.com||United States||200M-1000M||1000-5000|
|CoStar Group Inc||costar.com||United States||>1000M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpScout has a market share of about 1.2%. Other major and competing products in this category include:
Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Looking at HelpScout customers by industry, we find that Computer Software (15%), Internet (8%) and Information Technology and Services (6%) are the largest segments.
43% of HelpScout customers are in United States, 9% are in United Kingdom and 5% are in Australia.