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Companies using HelpScout

We have data on 11,592 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 5 years and 8 months.

If you’re interested in the companies that use HelpScout, you may want to check out tawk.to and Zendesk as well.

Who uses HelpScout?

Some of the companies that use HelpScout include:
Company HAMMACHER SCHLEMMER
Website hammacher.com
Country United States
Revenue 50M-100M
Company Size 200-500
Company ADVANTAGE TECHNOLOGIES INC
Website atechnologies.com
Country United States
Revenue 1M-10M
Company Size 10-50
Company Launch Academy
Website launchacademy.com
Country United States
Revenue 10M-50M
Company Size 200-500
Company Cloudways
Website cloudways.com
Country Malta
Revenue 10M-50M
Company Size 50-200
Company People Tree
Website peopletree.co.uk
Country United Kingdom
Revenue 1M-10M
Company Size 50-200

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HelpScout Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpScout has a market share of about 1.1%. Other major and competing products in this category include:

HelpScout
Customer Service Management
HelpScout market share in Customer Service Management is about 1.1%
11,592
Companies using HelpScout
Customer Service Management
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    What is HelpScout?

    Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

    Top Industries that use HelpScout

    Looking at HelpScout customers by industry, we find that Computer Software (11%), Internet (6%) and Information Technology and Services (6%) are the largest segments.

    Companies using HelpScout - Distribution by industry

    Top Countries that use HelpScout

    36% of HelpScout customers are in United States and 7% are in United Kingdom.

    HelpScout customers by country

    Distribution of companies that use HelpScout based on company size (Employees)

    Of all the customers that are using HelpScout, a majority (64%) are small (<50 employees), 10% are large (>1000 employees) and 26% are medium-sized.

    Companies using HelpScout, by size (number of employees)

    Distribution of companies that use HelpScout based on company size (Revenue)

    Of all the customers that are using HelpScout, a majority (71%) are small (<$50M), 7% are large (>$1000M) and 14% are medium-sized.

    HelpScout clients - distribution by company revenue

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