We have data on 3,941 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 3 years and 9 months.
|Response Marketing||thepowertoprovoke.com||United States||1M-10M||10-50|
|PROMGIRL, LLC||promgirl.com||United States||10M-50M||50-200|
|Mattermark, Inc.||mattermark.com||United States||1M-10M||10-50|
|Evenflo Company Inc.||evenflo.com||United States||100M-200M||500-1000|
|PRIMARY ARMS, LLC||primaryarms.com||United States||50M-100M||200-500|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, HelpScout has a market share of about 1.3%. Other major and competing products in this category include:
Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Looking at HelpScout customers by industry, we find that Computer Software (18%), Internet (7%) and Information Technology and Services (6%) are the largest segments.
49% of HelpScout customers are in United States, 10% are in United Kingdom and 5% are in Australia.