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Companies using HelpScout

We have data on 6,928 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 4 years and 10 months.

If you’re interested in the companies that use HelpScout, you may want to check out Zendesk and tawk.to as well.

Who uses HelpScout?

Some of the companies that use HelpScout include:
Company The Harry Fox Agency, Inc.
Website harryfox.com
Country United States
Revenue 10M-50M
Company Size 50-200
Company Pethealth Inc.
Website pethealthinc.com
Country Canada
Revenue 50M-100M
Company Size 200-500
Company Sticker You Inc.
Website stickeryou.com
Country Canada
Revenue 10M-50M
Company Size 50-200
Company Treehouse Island Inc.
Website teamtreehouse.com
Country United States
Revenue 1M-10M
Company Size 50-200
Company Privia Health, LLC
Website priviahealth.com
Country United States
Revenue 200M-1000M
Company Size 1000-5000

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HelpScout Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpScout has a market share of about 1.2%. Other major and competing products in this category include:

HelpScout
Customer Service Management
HelpScout market share in Customer Service Management is about 1.23%
6,928
Companies using HelpScout
Customer Service Management
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    What is HelpScout?

    Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

    Top Industries that use HelpScout

    Looking at HelpScout customers by industry, we find that Computer Software (16%), Internet (8%), Information Technology and Services (7%) and Retail (5%) are the largest segments.

    Companies using HelpScout - Distribution by industry

    Top Countries that use HelpScout

    43% of HelpScout customers are in United States, 9% are in United Kingdom and 5% are in Australia.

    HelpScout customers by country

    Distribution of companies that use HelpScout based on company size (Employees)

    Of all the customers that are using HelpScout, a majority (77%) are small (<50 employees), 4% are large (>1000 employees) and 18% are medium-sized.

    Companies using HelpScout, by size (number of employees)

    Distribution of companies that use HelpScout based on company size (Revenue)

    Of all the customers that are using HelpScout, a majority (76%) are small (<$50M), 6% are large (>$1000M) and 13% are medium-sized.

    HelpScout clients - distribution by company revenue

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