Companies using HelpScout

We have data on 6,929 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 4 years and 7 months.

If you’re interested in the companies that use HelpScout, you may want to check out Zendesk and tawk.to as well.

Who uses HelpScout?

Some of the companies that use HelpScout include:
Company Website Country Revenue Company Size
Mattermark, Inc. mattermark.com United States 1M-10M 10-50
Sticker You Inc. stickeryou.com Canada 10M-50M 50-200
Privia Health, LLC priviahealth.com United States 200M-1000M 1000-5000
CoStar Group Inc costar.com United States >1000M 1000-5000
Bonobo bonobolabs.com Australia 1M-10M 10-50

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HelpScout Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpScout has a market share of about 1.2%. Other major and competing products in this category include:

HelpScout
Customer Service Management
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6,929
Companies using HelpScout
HelpScout market share in Customer Service Management is about 1.23%
Customer Service Management

What is HelpScout?

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Top Industries that use HelpScout

Top Industries that use HelpScout

Looking at HelpScout customers by industry, we find that Computer Software (15%), Internet (8%) and Information Technology and Services (6%) are the largest segments.

Companies using HelpScout - Distribution by industry

Top Countries that use HelpScout

Top Countries that use HelpScout

43% of HelpScout customers are in United States, 9% are in United Kingdom and 5% are in Australia.

HelpScout customers by country

Distribution of companies that use HelpScout based on company size (Employees)

Distribution of companies that use HelpScout based on company size (Employees)
Of all the customers that are using HelpScout,a majority (68%) are small (<50 employees), 10% are large (>1000 employees) and 22% are medium-sized.
Companies using HelpScout, by size (number of employees)

Distribution of companies that use HelpScout based on company size (Revenue)

Distribution of companies that use HelpScout based on company size (Revenue)
Of all the customers that are using HelpScout, a majority (76%) are small (<$50M), 6% are large (>$1000M) and 13% are medium-sized.
HelpScout clients - distribution by company revenue

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