We have data on 18,202 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 6 years and 11 months.
|Company||Lincoln Center For The Performing Arts|
|Company||Richmond Football Club|
|Launch Academy||launchacademy.com||United States||10M-50M||200-500|
|Lincoln Center For The Performing Arts||lincolncenter.org||United States||50M-100M||500-1000|
|Richmond Football Club||richmondfc.com.au||Australia||50M-100M||200-500|
|EntertainmentCareers.Net, Inc||entertainmentcareers.net||United States||0M-1M||1-10|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpScout has a market share of about 1.2%. Other major and competing products in this category include:
Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Looking at HelpScout customers by industry, we find that Computer Software (9%) and Information Technology and Services (5%) are the largest segments.
33% of HelpScout customers are in United States and 6% are in United Kingdom.
Of all the customers that are using HelpScout, a majority (63%) are small (<50 employees), 13% are large (>1000 employees) and 23% are medium-sized.
Of all the customers that are using HelpScout, a majority (69%) are small (<$50M), 8% are large (>$1000M) and 17% are medium-sized.