Companies using HelpScout

We have data on 3,941 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 3 years and 9 months.

If you’re interested in the companies that use HelpScout, you may want to check out Zendesk and LiveChat as well.

Who uses HelpScout?

Some of the companies that use HelpScout include:
Company Website Country Revenue Company Size
Response Marketing thepowertoprovoke.com United States 1M-10M 10-50
PROMGIRL, LLC promgirl.com United States 10M-50M 50-200
Mattermark, Inc. mattermark.com United States 1M-10M 10-50
Evenflo Company Inc. evenflo.com United States 100M-200M 500-1000
PRIMARY ARMS, LLC primaryarms.com United States 50M-100M 200-500

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HelpScout Market Share and Competitors in Customer Service Management

We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, HelpScout has a market share of about 1.3%. Other major and competing products in this category include:

HelpScout
Customer Service Management
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3,941
Companies using HelpScout
HelpScout market share in Customer Service Management is about 1.27%
Customer Service Management

What is HelpScout?

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Top Industries that use HelpScout

Top Industries that use HelpScout

Looking at HelpScout customers by industry, we find that Computer Software (18%), Internet (7%) and Information Technology and Services (6%) are the largest segments.

Companies using HelpScout - Distribution by industry

Top Countries that use HelpScout

Top Countries that use HelpScout

49% of HelpScout customers are in United States, 10% are in United Kingdom and 5% are in Australia.

HelpScout customers by country

Distribution of companies that use HelpScout based on company size (Employees)

Distribution of companies that use HelpScout based on company size (Employees)
Of all the companies that are using HelpScout,a majority (73%) are small (<50 employees), 7% are large (>1000 employees) and 19% are medium-sized.
Companies using HelpScout, by size (number of employees)

Distribution of companies that use HelpScout based on company size (Revenue)

Distribution of companies that use HelpScout based on company size (Revenue)
Of all the companies that are using HelpScout, a majority (87%) are small (<$50M), 0% are large (>$1000M) and 0% are medium-sized.
HelpScout clients - distribution by company revenue

Targeting by install base boosts your number of qualified accounts

Refine results by company size, location, and industry.
We provide targeted accounts and not contacts.