Companies using HelpScout
We have data on 17,663 companies that use HelpScout. The companies using HelpScout are most often found in United States and in the Computer Software industry. HelpScout is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for HelpScout usage goes back as far as 7 years and 11 months.
Who uses HelpScout?
| Company | UpGuard |
| Website | upguard.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 50-200 |
| Company | AppSumo |
| Website | appsumo.com |
| Country | United States |
| Revenue | 50M-100M |
| Company Size | 50-200 |
| Company | Crossover Health |
| Website | crossoverhealth.com |
| Country | United States |
| Revenue | 100M-200M |
| Company Size | 500-1000 |
| Company | Glossier |
| Website | glossier.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 500-1000 |
| Company | EnergySage |
| Website | energysage.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 50-200 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| UpGuard | upguard.com | United States | 10M-50M | 50-200 |
| AppSumo | appsumo.com | United States | 50M-100M | 50-200 |
| Crossover Health | crossoverhealth.com | United States | 100M-200M | 500-1000 |
| Glossier | glossier.com | United States | 200M-1000M | 500-1000 |
| EnergySage | energysage.com | United States | 10M-50M | 50-200 |
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HelpScout Market Share and Competitors in Customer Service Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, HelpScout has a market share of about 1.1%. Other major and competing products in this category include:
Customer Service Management
What is HelpScout?
Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Customers won't have to create an account or keep track of their ticket number because to them it works just like email. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Top Industries that use HelpScout
Looking at HelpScout customers by industry, we find that Computer Software (9%), Information Technology and Services (5%) and Internet (5%) are the largest segments.
Top Countries that use HelpScout
41% of HelpScout customers are in United States and 8% are in United Kingdom.
Distribution of companies that use HelpScout based on company size (Employees)
Of all the customers that are using HelpScout, a majority (64%) are small (<50 employees), 12% are large (>1000 employees) and 24% are medium-sized.
Distribution of companies that use HelpScout based on company size (Revenue)
Of all the customers that are using HelpScout, a majority (71%) are small (<$50M), 7% are large (>$1000M) and 15% are medium-sized.
