We have data on 13 companies that use LiveTex. The companies using LiveTex are most often found in Russian Federation and in the Computer Software industry. LiveTex is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for LiveTex usage goes back as far as 2 years and 6 months.
|Company||Charleston Southern University|
|Charleston Southern University||charlestonsouthern.edu||United States||50M-100M||500-1000|
|Livetex LLC||livetex.ru||Russian Federation||1M-10M||50-200|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, LiveTex has a market share of about 0.1%. Other major and competing products in this category include:
LiveTex is an Online Consultant for the site that provides omni-channel service that helps businesses to establish effective communication with customers, increase customer loyalty, increase sales and improve customer service. It combines support chat for the site, callback system, social networks, instant messengers, feedback widgets, email channel and chatbots into one service platform. It provides integration with the Yandex Dialogs system that allows customers to send an appeal before they enter the site.
Looking at LiveTex customers by industry, we find that Computer Software (10%) and Internet (10%) are the largest segments.
44% of LiveTex customers are in Russian Federation and 19% are in United States.
Of all the customers that are using LiveTex, 28% are small (<50 employees), 17% are medium-sized and 6% are large (>1000 employees).
Of all the customers that are using LiveTex, 38% are small (<$50M), 0% are medium-sized and 0% are large (>$1000M).