We have data on 59 companies that use Enchant. The companies using Enchant are most often found in United States and in the Retail industry. Enchant is most often used by companies with 10-50 employees and 0M-1M dollars in revenue. Our data for Enchant usage goes back as far as 2 years and 6 months.
|Company||GreenBox Art + Culture|
|Company||Caxton FX Limited|
|Company||Live Your Message|
|Company||Total Watch Repair|
|Company||Rosemary & Co Artists Brushes|
|GreenBox Art + Culture||greenboxart.com||United States||1M-10M||10-50|
|Caxton FX Limited||caxtonfx.com||United Kingdom||10M-50M||50-200|
|Live Your Message||liveyourmessage.com||United States||0M-1M||10-50|
|Total Watch Repair||totalwatchrepair.com||United States||1M-10M||10-50|
|Rosemary & Co Artists Brushes||rosemaryandco.com||United Kingdom||0M-1M||10-50|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Enchant has a market share of about 0.1%. Other major and competing products in this category include:
Enchant is a web-based Customer support software built for assisting businesses of all sizes to manage their customers from an integrated platform. It has features such as help desk, knowledge bases, ticket management, live chat, contact form, enchant messenger and provides shared inbox that offers collaboration among team which helps manage personalized customer conversations, valuable insights to identify trends and improve team performance.
Looking at Enchant customers by industry, we find that Retail (11%), Apparel & Fashion (7%), Information Technology and Services (7%), Manufacturing (7%) and Computer Software (7%) are the largest segments.
48% of Enchant customers are in United States, 18% are in United Kingdom and 6% are in Canada.
Of all the customers that are using Enchant, a majority (76%) are small (<50 employees), 2% are large (>1000 employees) and 10% are medium-sized.
Of all the customers that are using Enchant, a majority (82%) are small (<$50M), 8% are large (>$1000M) and 0% are medium-sized.