We have data on 517 companies that use OpinionLab. The companies using OpinionLab are most often found in United States and in the Retail industry. OpinionLab is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for OpinionLab usage goes back as far as 5 years and 8 months.
|Company||George Mason University|
|George Mason University||gmu.edu||United States||200M-1000M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, OpinionLab has a market share of about 0.1%. Other major and competing products in this category include:
OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action to deliver a high quality and consistent customer experience.
Looking at OpinionLab customers by industry, we find that Retail (13%), Computer Software (12%) and Insurance (6%) are the largest segments.
78% of OpinionLab customers are in United States.
Of all the customers that are using OpinionLab, a majority (53%) are large (>1000 employees), 20% are small (<50 employees) and 26% are medium-sized.
Of all the customers that are using OpinionLab, 39% are small (<$50M), 6% are medium-sized and 49% are large (>$1000M).