We have data on 641 companies that use OpinionLab. The companies using OpinionLab are most often found in United States and in the Retail industry. OpinionLab is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for OpinionLab usage goes back as far as 4 years and 7 months.
|Solstice Mobile||solstice-mobile.com||United States||10M-50M||200-500|
|The Kitsap Sun||kitsapsun.com||United States||10M-50M||50-200|
|FTD Companies Inc||ftdcompanies.com||United States||>1000M||1000-5000|
|Softpath System||softpath.net||United States||100M-200M||500-1000|
|Toys "R" Us||toysrusinc.com||United States||>1000M||>10000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, OpinionLab has a market share of about 0.2%. Other major and competing products in this category include:
OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action to deliver a high quality and consistent customer experience.
Looking at OpinionLab customers by industry, we find that Retail (15%), Computer Software (11%) and Insurance (6%) are the largest segments.
77% of OpinionLab customers are in United States.