Companies using OpinionLab

We have data on 516 companies that use OpinionLab. The companies using OpinionLab are most often found in United States and in the Retail industry. OpinionLab is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for OpinionLab usage goes back as far as 5 years and 5 months.

If you’re interested in the companies that use OpinionLab, you may want to check out Zendesk and tawk.to as well.

Who uses OpinionLab?

Some of the companies that use OpinionLab include:
Company Website Country Revenue Company Size
George Mason University gmu.edu United States 200M-1000M 1000-5000

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OpinionLab Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, OpinionLab has a market share of about 0.1%. Other major and competing products in this category include:

OpinionLab
Customer Service Management
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516
Companies using OpinionLab
OpinionLab market share in Customer Service Management is about 0.09%
Customer Service Management

What is OpinionLab?

OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action to deliver a high quality and consistent customer experience.

Top Industries that use OpinionLab

Top Industries that use OpinionLab

Looking at OpinionLab customers by industry, we find that Retail (13%), Computer Software (12%) and Insurance (6%) are the largest segments.

Companies using OpinionLab - Distribution by industry

Top Countries that use OpinionLab

Top Countries that use OpinionLab

78% of OpinionLab customers are in United States.

OpinionLab customers by country

Distribution of companies that use OpinionLab based on company size (Employees)

Distribution of companies that use OpinionLab based on company size (Employees)
Of all the customers that are using OpinionLab,a majority (53%) are large (>1000 employees), 19% are small (<50 employees) and 26% are medium-sized.
Companies using OpinionLab, by size (number of employees)

Distribution of companies that use OpinionLab based on company size (Revenue)

Distribution of companies that use OpinionLab based on company size (Revenue)
Of all the customers that are using OpinionLab, 39% are small (<$50M), 6% are medium-sized and 49% are large (>$1000M).
OpinionLab clients - distribution by company revenue

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