Companies using Salesforce.com Service Cloud

We have data on 4,936 companies that use Salesforce.com Service Cloud. The companies using Salesforce.com Service Cloud are most often found in United States and in the Computer Software industry. Salesforce.com Service Cloud is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Salesforce.com Service Cloud usage goes back as far as 5 years and 7 months.

If you’re interested in the companies that use Salesforce.com Service Cloud, you may want to check out Zendesk and tawk.to as well.

Who uses Salesforce.com Service Cloud?

Some of the companies that use Salesforce.com Service Cloud include:
Company Website Country Revenue Company Size
YourPeople, Inc. zenefits.com United States 100M-200M 500-1000
Coupa Software Inc coupa.com United States 200M-1000M 500-1000
The American Red Cross redcross.org United States >1000M >10000
Lorven Technologies lorventech.com United States 10M-50M 50-200

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Salesforce.com Service Cloud Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Salesforce.com Service Cloud has a market share of about 0.9%. Other major and competing products in this category include:

Salesforce.com Service Cloud
Customer Service Management
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4,936
Companies using Salesforce.com Service Cloud
Salesforce.com Service Cloud market share in Customer Service Management is about 0.91%
Customer Service Management

What is Salesforce.com Service Cloud?

Service Cloud allows user to manage all of their cases faster and in an unified agent experience.

Top Industries that use Salesforce.com Service Cloud

Top Industries that use Salesforce.com Service Cloud

Looking at Salesforce.com Service Cloud customers by industry, we find that Computer Software (28%) and Information Technology and Services (9%) are the largest segments.

Companies using Salesforce.com Service Cloud - Distribution by industry

Top Countries that use Salesforce.com Service Cloud

Top Countries that use Salesforce.com Service Cloud

69% of Salesforce.com Service Cloud customers are in United States and 6% are in United Kingdom.

Salesforce.com Service Cloud customers by country

Distribution of companies that use Salesforce.com Service Cloud based on company size (Employees)

Distribution of companies that use Salesforce.com Service Cloud based on company size (Employees)
Of all the customers that are using Salesforce.com Service Cloud,29% are small (<50 employees), 39% are medium-sized and 31% are large (>1000 employees).
Companies using Salesforce.com Service Cloud, by size (number of employees)

Distribution of companies that use Salesforce.com Service Cloud based on company size (Revenue)

Distribution of companies that use Salesforce.com Service Cloud based on company size (Revenue)
Of all the customers that are using Salesforce.com Service Cloud, a majority (54%) are small (<$50M), 30% are large (>$1000M) and 9% are medium-sized.
Salesforce.com Service Cloud clients - distribution by company revenue

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