We have data on 7,726 companies that use Salesforce.com Service Cloud. The companies using Salesforce.com Service Cloud are most often found in United States and in the Information Technology and Services industry. Salesforce.com Service Cloud is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for Salesforce.com Service Cloud usage goes back as far as 7 years and 3 months.
|Company||University of California-Berkeley|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Salesforce.com Service Cloud has a market share of about 0.6%. Other major and competing products in this category include:
Service Cloud allows user to manage all of their cases faster and in an unified agent experience.
Looking at Salesforce.com Service Cloud customers by industry, we find that Information Technology and Services (21%), Computer Software (14%) and Financial Services (5%) are the largest segments.
71% of Salesforce.com Service Cloud customers are in United States and 6% are in United Kingdom.
Of all the customers that are using Salesforce.com Service Cloud, 26% are small (<50 employees), 39% are medium-sized and 35% are large (>1000 employees).
Of all the customers that are using Salesforce.com Service Cloud, a majority (56%) are small (<$50M), 30% are large (>$1000M) and 8% are medium-sized.