Companies using ChatBeacon
We have data on 83 companies that use ChatBeacon. The companies using ChatBeacon are most often found in United States and in the Banking industry. ChatBeacon is most often used by companies with 10-50 employees and 10M-50M dollars in revenue. Our data for ChatBeacon usage goes back as far as 1 years and 11 months.
Who uses ChatBeacon?
| Company | DigiOutsource |
| Website | digioutsource.com |
| Country | South Africa |
| Revenue | 200M-1000M |
| Company Size | 1000-5000 |
| Company | Blanchard Machinery |
| Website | blanchardmachinery.com |
| Country | United States |
| Revenue | 100M-200M |
| Company Size | 200-500 |
| Company | Columbia Southern Education Group |
| Website | csegroup.com |
| Country | United States |
| Revenue | 200M-1000M |
| Company Size | 5000-10000 |
| Company | HostWorks |
| Website | hostworks.com |
| Country | United States |
| Revenue | 1M-10M |
| Company Size | 10-50 |
| Company | BMA Insurance |
| Website | bmatpa.com |
| Country | United States |
| Revenue | 10M-50M |
| Company Size | 10-50 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| DigiOutsource | digioutsource.com | South Africa | 200M-1000M | 1000-5000 |
| Blanchard Machinery | blanchardmachinery.com | United States | 100M-200M | 200-500 |
| Columbia Southern Education Group | csegroup.com | United States | 200M-1000M | 5000-10000 |
| HostWorks | hostworks.com | United States | 1M-10M | 10-50 |
| BMA Insurance | bmatpa.com | United States | 10M-50M | 10-50 |
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ChatBeacon Market Share and Competitors in Customer Service Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, ChatBeacon has a market share of about 0.1%. Other major and competing products in this category include:
Customer Service Management
What is ChatBeacon?
ChatBeacon (formerly SightMax) is a Digital Live Chat platform that helps enterprises to revamp their digital chat presence with features such as video chat, screen share, SMS chat and more. It allows access of the agent and management portals with the browser, helps provide one on one customer service, transfer chats from one operator to another, as well as across sites and across queue/departments.
Top Industries that use ChatBeacon
Looking at ChatBeacon customers by industry, we find that Banking (12%), Automotive (6%), Retail (5%) and Financial Services (5%) are the largest segments.
Top Countries that use ChatBeacon
83% of ChatBeacon customers are in United States.
Distribution of companies that use ChatBeacon based on company size (Employees)
Of all the customers that are using ChatBeacon, 48% are small (<50 employees), 36% are medium-sized and 9% are large (>1000 employees).
Distribution of companies that use ChatBeacon based on company size (Revenue)
Of all the customers that are using ChatBeacon, a majority (70%) are small (<$50M), 7% are large (>$1000M) and 6% are medium-sized.
