We have data on 36,557 companies that use LiveChat. The companies using LiveChat are most often found in United States and in the Retail industry. LiveChat is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for LiveChat usage goes back as far as 4 years and 4 months.
|Company||Core BTS, Inc.|
|Company||The Royal Australasian College of Physicians|
|Company||[email protected], Inc.|
|Core BTS, Inc.||corebts.com||United States||50M-100M||500-1000|
|The Royal Australasian College of Physicians||racp.edu.au||Australia||10M-50M||200-500|
|Petrosoft LLC||petrosoftinc.com||United States||10M-50M||200-500|
|Connecticut Innovations||ctinnovations.com||United States||10M-50M||50-200|
|[email protected], Inc.||netatwork.com||United States||10M-50M||200-500|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, LiveChat has a market share of about 6.5%. Other major and competing products in this category include:
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
Looking at LiveChat customers by industry, we find that Retail (7%) is the largest segment.
41% of LiveChat customers are in United States, 12% are in United Kingdom, 7% are in Australia and 6% are in Canada.
Of all the customers that are using LiveChat, a majority (69%) are small (<50 employees), 6% are large (>1000 employees) and 26% are medium-sized.
Of all the customers that are using LiveChat, a majority (75%) are small (<$50M), 6% are large (>$1000M) and 13% are medium-sized.