We have data on 191 companies that use RobinHQ. The companies using RobinHQ are most often found in Netherlands and in the Retail industry. RobinHQ is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for RobinHQ usage goes back as far as 1 years.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, RobinHQ has a market share of about 0.1%. Other major and competing products in this category include:
RobinHQ is an ecommerce customer service platform that includes a conversation console with features that include dynamic webform and Live chat, customer co-browsing, automated win messages that are linked to user's own data warehouse and data-driven coaching.
Looking at RobinHQ customers by industry, we find that Retail (25%) and Apparel & Fashion (7%) are the largest segments.
54% of RobinHQ customers are in Netherlands, 15% are in Belgium, 8% are in Germany, 5% are in France and 5% are in United Kingdom.
Of all the customers that are using RobinHQ, a majority (54%) are small (<50 employees), 5% are large (>1000 employees) and 38% are medium-sized.
Of all the customers that are using RobinHQ, a majority (62%) are small (<$50M), 11% are large (>$1000M) and 23% are medium-sized.