We have data on 855 companies that use eGain. The companies using eGain are most often found in United States and in the Computer Software industry. eGain is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for eGain usage goes back as far as 5 years and 8 months.
|Company||Penguin Random House LLC|
|Company||Whitehall Resources Limited|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, eGain has a market share of about 0.1%. Other major and competing products in this category include:
eGain Corporation (formerly known as eGain Communications Corporation) iis a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications used by omnichannel contact centers, customer service organizations and digital business teams.
Looking at eGain customers by industry, we find that Computer Software (19%), Retail (8%), Telecommunications (7%), Information Technology and Services (6%) and Financial Services (5%) are the largest segments.
55% of eGain customers are in United States and 12% are in United Kingdom.
Of all the customers that are using eGain, a majority (51%) are large (>1000 employees), 20% are small (<50 employees) and 28% are medium-sized.
Of all the customers that are using eGain, 38% are small (<$50M), 7% are medium-sized and 47% are large (>$1000M).