We have data on 690 companies that use eGain. The companies using eGain are most often found in United States and in the Computer Software industry. eGain is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for eGain usage goes back as far as 4 years and 6 months.
|Encore Event Technologies, Inc.||encore-us.com||United States||200M-1000M||1000-5000|
|Travel Leaders Group, LLC||travelleadersgroup.com||United States||200M-1000M||1000-5000|
|Cambridge Assessment||cambridgeassessment.org.uk||United Kingdom||200M-1000M||1000-5000|
|ASOS.com Limited||asos.com||United Kingdom||200M-1000M||1000-5000|
|Promethean Limited||prometheanworld.com||United Kingdom||50M-100M||500-1000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, eGain has a market share of about 0.2%. Other major and competing products in this category include:
eGain Corporation (formerly known as eGain Communications Corporation) iis a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications used by omnichannel contact centers, customer service organizations and digital business teams.
Looking at eGain customers by industry, we find that Computer Software (20%), Telecommunications (8%), Retail (7%), Financial Services (5%) and Insurance (5%) are the largest segments.
53% of eGain customers are in United States, 12% are in United Kingdom and 6% are in India.