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Companies using eGain

We have data on 1,231 companies that use eGain. The companies using eGain are most often found in United States and in the Information Technology and Services industry. eGain is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for eGain usage goes back as far as 7 years.

If you’re interested in the companies that use eGain, you may want to check out tawk.to and Zendesk as well.

Who uses eGain?

Some of the companies that use eGain include:
Company University of California-Berkeley
Website berkeley.edu
Country United States
Revenue >1000M
Company Size >10000
Company Blackfriars Group
Website blackfriarsgroup.com
Country United Kingdom
Revenue 1M-10M
Company Size >10000

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eGain Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, eGain has a market share of about 0.1%. Other major and competing products in this category include:

eGain
Customer Service Management
eGain market share in Customer Service Management is about 0.09%
1,231
Companies using eGain
Customer Service Management
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    What is eGain?

    eGain Corporation (formerly known as eGain Communications Corporation) iis a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications used by omnichannel contact centers, customer service organizations and digital business teams.

    Top Industries that use eGain

    Looking at eGain customers by industry, we find that Information Technology and Services (17%), Telecommunications (7%), Financial Services (7%), Computer Software (6%) and Retail (6%) are the largest segments.

    Companies using eGain - Distribution by industry

    Top Countries that use eGain

    55% of eGain customers are in United States and 11% are in United Kingdom.

    eGain customers by country

    Distribution of companies that use eGain based on company size (Employees)

    Of all the customers that are using eGain, a majority (53%) are large (>1000 employees), 18% are small (<50 employees) and 30% are medium-sized.

    Companies using eGain, by size (number of employees)

    Distribution of companies that use eGain based on company size (Revenue)

    Of all the customers that are using eGain, 40% are small (<$50M), 7% are medium-sized and 46% are large (>$1000M).

    eGain clients - distribution by company revenue

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