We have data on 165 companies that use Astute Knowledge. The companies using Astute Knowledge are most often found in United States and in the Financial Services industry. Astute Knowledge is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Astute Knowledge usage goes back as far as 4 years.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Astute Knowledge has a market share of about 0.1%. Other major and competing products in this category include:
Astute Knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledgebase from scratch.
Looking at Astute Knowledge customers by industry, we find that Financial Services (6%), Computer Software (5%), Government Administration (5%) and Retail (5%) are the largest segments.
64% of Astute Knowledge customers are in United States and 18% are in United Kingdom.
Of all the customers that are using Astute Knowledge, a majority (55%) are large (>1000 employees), 15% are small (<50 employees) and 25% are medium-sized.
Of all the customers that are using Astute Knowledge, 37% are small (<$50M), 7% are medium-sized and 48% are large (>$1000M).