We have data on 33 companies that use Nicereply. The companies using Nicereply are most often found in United States and in the Internet industry. Nicereply is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Nicereply usage goes back as far as 3 years and 3 months.
|Company||Engage People Inc.|
|Company||Republic Wireless, Inc.|
|Company||O My Bag|
|Engage People Inc.||engagepeople.com||Canada||10M-50M||50-200|
|Republic Wireless, Inc.||republicwireless.com||United States||10M-50M||50-200|
|SmugMug, Inc.||smugmug.com||United States||10M-50M||50-200|
|O My Bag||omybag.nl||Netherlands||0M-1M||10-50|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Nicereply has a market share of about 0.1%. Other major and competing products in this category include:
Nicereply is a online customer satisfaction survey software which provides Customer Satisfaction scores, Customer Effort Score and Net Promoter Score surveys.
Looking at Nicereply customers by industry, we find that Internet (26%), Information Technology and Services (13%) and Computer Software (10%) are the largest segments.
49% of Nicereply customers are in United States, 7% are in Canada, 7% are in Netherlands and 7% are in Slovakia.
Of all the customers that are using Nicereply, a majority (66%) are medium-sized, 4% are large ( >1000 employees) and 10 are small (<50 employees).
Of all the customers that are using Nicereply, a majority (63%) are small (<$50M), 0% are large (>$1000M) and 20% are medium-sized.