We have data on 684 companies that use Smallchat. The companies using Smallchat are most often found in United States and in the Computer Software industry. Smallchat is most often used by companies with 1-10 employees and 1M-10M dollars in revenue. Our data for Smallchat usage goes back as far as 1 years and 3 months.
|Company||Oregon State University|
|Company||Avidian Technologies, Inc.|
|Oregon State University||oregonstate.edu||United States||200M-1000M||1000-5000|
|Avidian Technologies, Inc.||avidian.com||United States||1M-10M||10-50|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Smallchat has a market share of about 0.1%. Other major and competing products in this category include:
Smallchat is a communication tool that integrates with Slack application and helps start conversations with visitors on company's website and convert them into customers. It runs inside Slack and adds a channel, which means no additional software and allows to chat and engage website visitors and team members all in one place.
Looking at Smallchat customers by industry, we find that Computer Software (18%), Information Technology and Services (11%), Marketing and Advertising (7%) and Internet (6%) are the largest segments.
32% of Smallchat customers are in United States, 7% are in United Kingdom and 5% are in Netherlands.
Of all the customers that are using Smallchat, a majority (84%) are small (<50 employees), 4% are large (>1000 employees) and 11% are medium-sized.
Of all the customers that are using Smallchat, a majority (90%) are small (<$50M), 10% are large (>$1000M) and 0% are medium-sized.