We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Smallchat has a market share of about 0.1%. Other major and competing products in this category include:

Smallchat is a communication tool that integrates with Slack application and helps start conversations with visitors on company's website and convert them into customers. It runs inside Slack and adds a channel, which means no additional software and allows to chat and engage website visitors and team members all in one place.

Top Industries that use Smallchat

Top Industries that use Smallchat

Looking at Smallchat customers by industry, we find that Information Technology and Services (12%), Computer Software (12%), Marketing and Advertising (7%) and Internet (5%) are the largest segments.

Top Countries that use Smallchat

Top Countries that use Smallchat

34% of Smallchat customers are in United States and 7% are in United Kingdom.

Distribution of companies that use Smallchat based on company size (Employees)

Distribution of companies that use Smallchat based on company size (Employees)

Of all the customers that are using Smallchat, a majority (80%) are small (<50 employees), 5% are large (>1000 employees) and 14% are medium-sized.

Distribution of companies that use Smallchat based on company size (Revenue)

Distribution of companies that use Smallchat based on company size (Revenue)

Of all the customers that are using Smallchat, a majority (80%) are small (<$50M), 0% are large (>$1000M) and 0% are medium-sized.