We have data on 3,386 companies that use Salesforce.com Desk.com. The companies using Salesforce.com Desk.com are most often found in United States and in the Computer Software industry. Salesforce.com Desk.com is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Salesforce.com Desk.com usage goes back as far as 5 years and 10 months.
|Company||George Mason University|
|Company||Cengage Learning, Inc.|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Salesforce.com Desk.com has a market share of about 0.6%. Other major and competing products in this category include:
Salesforce.com's Desk.com offers online customer service, support ticket, and help desk software to improve customer satisfaction and help small businesses grow faster.
Looking at Salesforce.com Desk.com customers by industry, we find that Computer Software (28%) and Information Technology and Services (6%) are the largest segments.
65% of Salesforce.com Desk.com customers are in United States and 7% are in United Kingdom.
Of all the customers that are using Salesforce.com Desk.com, 46% are small (<50 employees), 41% are medium-sized and 13% are large (>1000 employees).
Of all the customers that are using Salesforce.com Desk.com, a majority (73%) are small (<$50M), 14% are large (>$1000M) and 8% are medium-sized.