We have data on 1,549 companies that use LiveHelpNow. The companies using LiveHelpNow are most often found in United States and in the Retail industry. LiveHelpNow is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for LiveHelpNow usage goes back as far as 4 years and 3 months.
|Company||NAI Northern California|
|Company||ClickSoftware Technologies Ltd.|
|Company||Ideal Clamp Products, Inc.|
|NAI Northern California||nainorcal.com||United States||1M-10M||10-50|
|Masonicare Corporation||masonicare.org||United States||10M-50M||200-500|
|ClickSoftware Technologies Ltd.||clicksoftware.com||Israel||100M-200M||500-1000|
|CureMD Corporation||curemd.com||United States||50M-100M||500-1000|
|Ideal Clamp Products, Inc.||idealtridon.com||United States||100M-200M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, LiveHelpNow has a market share of about 0.3%. Other major and competing products in this category include:
LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give you insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.
Looking at LiveHelpNow customers by industry, we find that Retail (7%) and Hospital & Health Care (6%) are the largest segments.
68% of LiveHelpNow customers are in United States, 6% are in Canada and 6% are in United Kingdom.
Of all the customers that are using LiveHelpNow, a majority (65%) are small (<50 employees), 7% are large (>1000 employees) and 27% are medium-sized.
Of all the customers that are using LiveHelpNow, a majority (78%) are small (<$50M), 6% are large (>$1000M) and 11% are medium-sized.