We have data on 183 companies that use UserEcho. The companies using UserEcho are most often found in United States and in the Computer Software industry. UserEcho is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for UserEcho usage goes back as far as 3 years and 6 months.
|Flixel Photos Inc.||flixel.com||Canada||1M-10M||10-50|
|Lake Shore Cryotronics, Inc.||lakeshore.com||United States||10M-50M||50-200|
|RockYou, Inc.||rockyou.com||United States||10M-50M||200-500|
|Tumblr, Inc.||tumblr.com||United States||10M-50M||200-500|
|Kirklees College||kirkleescollege.ac.uk||United Kingdom||200M-1000M||1000-5000|
We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, UserEcho has a market share of about 0.1%. Other major and competing products in this category include:
UserEcho gives the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
Looking at UserEcho customers by industry, we find that Computer Software (28%), Information Technology and Services (11%) and Internet (6%) are the largest segments.
33% of UserEcho customers are in United States, 12% are in Russian Federation and 8% are in United Kingdom.