We have data on 249 companies that use UserEcho. The companies using UserEcho are most often found in United States and in the Computer Software industry. UserEcho is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for UserEcho usage goes back as far as 4 years and 6 months.
|NextRoll, Inc||adroll.com||United States||50M-100M||500-1000|
|Tumblr, Inc.||tumblr.com||United States||10M-50M||200-500|
|Lake Shore Cryotronics, Inc.||lakeshore.com||United States||10M-50M||50-200|
|EARTHSOFT, INC||earthsoft.com||United States||10M-50M||50-200|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, UserEcho has a market share of about 0.1%. Other major and competing products in this category include:
UserEcho gives the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
Looking at UserEcho customers by industry, we find that Computer Software (28%), Information Technology and Services (9%) and Internet (8%) are the largest segments.
25% of UserEcho customers are in United States, 12% are in Russian Federation and 5% are in United Kingdom.