We have data on 375 companies that use Vovici. The companies using Vovici are most often found in United States and in the Information Technology and Services industry. Vovici is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for Vovici usage goes back as far as 6 years and 11 months.
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Vovici has a market share of about 0.1%. Other major and competing products in this category include:
Vovici Text Analytics enables companies to instantly identify positive and negative feedback critical to understanding customer experiences and keeps customers happy and engaged. Text Analytics helps users dig into open-ended customer comments automatically categorizing content, performing emotional sentiment scoring and delivering extensive customer insight. Vovici Feedback Intelligence is the industry?s first solution to provide the tools needed to illuminate, understand and react to issues and opportunities without any software to install or IT resources required.
Looking at Vovici customers by industry, we find that Information Technology and Services (11%), Higher Education (9%) and Financial Services (5%) are the largest segments.
79% of Vovici customers are in United States.
Of all the customers that are using Vovici, a majority (65%) are large (>1000 employees), 10% are small (<50 employees) and 24% are medium-sized.
Of all the customers that are using Vovici, a majority (55%) are large (>$1000M), 32% are small (<$50M) and 5% are medium-sized.