We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Vovici has a market share of about 0.1%. Other major and competing products in this category include:

Vovici Text Analytics enables companies to instantly identify positive and negative feedback critical to understanding customer experiences and keeps customers happy and engaged. Text Analytics helps users dig into open-ended customer comments automatically categorizing content, performing emotional sentiment scoring and delivering extensive customer insight. Vovici Feedback Intelligence is the industry?s first solution to provide the tools needed to illuminate, understand and react to issues and opportunities without any software to install or IT resources required.

Top Industries that use Vovici

Top Industries that use Vovici

Looking at Vovici customers by industry, we find that Information Technology and Services (13%), Higher Education (7%) and Nonprofit Organization Management (7%) are the largest segments.

Top Countries that use Vovici

Top Countries that use Vovici

82% of Vovici customers are in United States.

Distribution of companies that use Vovici based on company size (Employees)

Distribution of companies that use Vovici based on company size (Employees)

Of all the customers that are using Vovici, a majority (60%) are large (>1000 employees), 6% are small (<50 employees) and 19% are medium-sized.

Distribution of companies that use Vovici based on company size (Revenue)

Distribution of companies that use Vovici based on company size (Revenue)

Of all the customers that are using Vovici, a majority (50%) are large (>$1000M), 22% are small (<$50M) and 16% are medium-sized.