We have data on 1,012 companies that use osTicket. The companies using osTicket are most often found in United States and in the Computer Software industry. osTicket is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for osTicket usage goes back as far as 4 years.
|Company||Altura Consulting Pvt Ltd.|
|Company||ABM Integrated Solutions|
|Company||Abacus Data Systems, Inc.|
|Company||Search Engine Optimization, Inc.|
|Company||University of Chicago|
|Altura Consulting Pvt Ltd.||altura.in||India||10M-50M||50-200|
|ABM Integrated Solutions||abmis.ca||Canada||10M-50M||50-200|
|Abacus Data Systems, Inc.||abacusdatasystems.com||United States||1M-10M||10-50|
|Search Engine Optimization, Inc.||seoinc.com||United States||10M-50M||50-200|
|University of Chicago||uchicago.edu||United States||>1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, osTicket has a market share of about 0.2%. Other major and competing products in this category include:
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Looking at osTicket customers by industry, we find that Computer Software (14%) and Information Technology and Services (12%) are the largest segments.
41% of osTicket customers are in United States and 5% are in United Kingdom.
Of all the customers that are using osTicket, 40% are small (<50 employees), 41% are medium-sized and 17% are large (>1000 employees).
Of all the customers that are using osTicket, a majority (61%) are small (<$50M), 18% are large (>$1000M) and 11% are medium-sized.