Companies using osTicket

We have found 358 companies that use osTicket. The companies using osTicket are most often found in United States and in the Computer Software industry. osTicket is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for osTicket usage goes back as far as 2 years and 8 months.

Did you know that osTicket customers are also likely to use Zendesk and tawk.to?

Who uses osTicket?

List of the top companies using osTicket :
Company Website Country Revenue Company Size
MadCap Software, Inc. madcapsoftware.com United States 10M-50M 50-200
Zen Planner, LLC zenplanner.com United States 10M-50M 50-200
Worldwide TechServices LLC wwts.com United States 200M-1000M 1000-5000
Age UK ageuk.org.uk United Kingdom 200M-1000M 1000-5000
ABM Integrated Solutions abmis.ca Canada 10M-50M 50-200

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osTicket Market Share and Competitors in Customer Service Management

We use the best scanning techniques combined with advanced data science to monitor the market share of over 5,000 technology products, including Customer Service Management. In the Customer Service Management category, osTicket has a market share of about 0.1%. Other major and competing products in this category include:

osTicket
Customer Service Management
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358
Companies using osTicket
osTicket market share in Customer Service Management is about 0.12%
Customer Service Management

What is osTicket?

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Top Industries that use osTicket

Top Industries that use osTicket

Looking at osTicket customers by industry, we find that Computer Software (16%), Higher Education (7%) and Information Technology and Services (7%) are the largest segments.

Companies using osTicket - Distribution by industry
Companies that use osTicket, by industry :
Industry Number of companies
Computer Software 59
Higher Education 26
Information Technology and Services 26
Hospital & Health Care 13
Education Management 11
Computer Hardware 10
Retail 9
Internet 8
Financial Services 8
Telecommunications 6

Top Countries that use osTicket

Top Countries that use osTicket

57% of osTicket customers are in United States, 6% are in India and 6% are in Canada.

osTicket customers by country
Companies that use osTicket, by country :
Country Number of companies
United States 206
India 23
Canada 21
United Kingdom 18
Spain 6
Netherlands 6
Norway 5
France 4
Germany 4
Colombia 3

Distribution of companies that use osTicket based on company size (Employees)

Distribution of companies that use osTicket based on company size (Employees)
Of all the companies that are using osTicket,33% are small (<50 employees), 44% are medium-sized and 20% are large (>1000 employees).
Companies using osTicket, by size (number of employees)
Companies that use osTicket, by employees :
Employees Number of companies
1-10 Employees 30
10-50 Employees 78
50-200 Employees 70
200-500 Employees 48
500-1000 Employees 21
1000-5000 Employees 26
5000-10000 Employees 9
>10000 Employees 19

Distribution of companies that use osTicket based on company size (Revenue)

Distribution of companies that use osTicket based on company size (Revenue)
Of all the companies that are using osTicket, a majority (64%) are small (<$50M), 18% are large (>$1000M) and 9% are medium-sized.
osTicket clients - distribution by company revenue
Companies that use osTicket, by revenue :
Revenue (in USD) Number of companies
0M-1M 24
1M-10M 106
10M-50M 83
50M-100M 26
100M-200M 19
200M-1000M 22
>1000M 28

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Delivery in one day or less.