We have data on 1,570 companies that use osTicket. The companies using osTicket are most often found in United States and in the Information Technology and Services industry. osTicket is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for osTicket usage goes back as far as 6 years and 2 months.
|Company||Blackfriars Insurance Brokers Ltd|
|Company||Lockheed Martin Corporation|
|Company||Cisco Systems, Inc.|
|Blackfriars Insurance Brokers Ltd||blackfriarsgroup.com||United Kingdom||>1000M||>10000|
|Lockheed Martin Corporation||lockheedmartin.com||United States||>1000M||>10000|
|Cisco Systems, Inc.||cisco.com||United States||>1000M||>10000|
|Dinoct Inc||dinoct.com||United States||1M-10M||10-50|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, osTicket has a market share of about 0.1%. Other major and competing products in this category include:
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Looking at osTicket customers by industry, we find that Information Technology and Services (14%), Computer Software (7%) and Higher Education (5%) are the largest segments.
35% of osTicket customers are in United States.
Of all the customers that are using osTicket, 36% are small (<50 employees), 41% are medium-sized and 23% are large (>1000 employees).
Of all the customers that are using osTicket, a majority (57%) are small (<$50M), 22% are large (>$1000M) and 12% are medium-sized.