We have data on 1,782 companies that use osTicket. The companies using osTicket are most often found in United States and in the Information Technology and Services industry. osTicket is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for osTicket usage goes back as far as 5 years and 4 months.
|Company||Search Engine Optimization, Inc.|
|Company||CONFIDENTIAL RECORDS, INC.|
|Company||University of California-Los Angeles|
|Company||Upwork Global Inc.|
|Search Engine Optimization, Inc.||seoinc.com||United States||10M-50M||500-1000|
|Denny's Corp||dennys.com||United States||200M-1000M||>10000|
|CONFIDENTIAL RECORDS, INC.||confidentialrecordsinc.com||United States||0M-1M||>10000|
|University of California-Los Angeles||ucla.edu||United States||>1000M||>10000|
|Upwork Global Inc.||upwork.com||United States||200M-1000M||>10000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, osTicket has a market share of about 0.1%. Other major and competing products in this category include:
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Looking at osTicket customers by industry, we find that Information Technology and Services (14%) and Computer Software (8%) are the largest segments.
38% of osTicket customers are in United States.
Of all the customers that are using osTicket, 39% are small (<50 employees), 42% are medium-sized and 20% are large (>1000 employees).
Of all the customers that are using osTicket, a majority (66%) are small (<$50M), 16% are large (>$1000M) and 9% are medium-sized.