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Companies using Salesforce Live Chat

We have data on 2,075 companies that use Salesforce Live Chat. The companies using Salesforce Live Chat are most often found in United States and in the Computer Software industry. Salesforce Live Chat is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for Salesforce Live Chat usage goes back as far as 1 years and 5 months.

If you’re interested in the companies that use Salesforce Live Chat, you may want to check out Zendesk and tawk.to as well.

Who uses Salesforce Live Chat?

Some of the companies that use Salesforce Live Chat include:
Company George Mason University
Website gmu.edu
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company Cengage Learning, Inc.
Website cengage.com
Country United States
Revenue >1000M
Company Size >10000
Company University of California-Riverside
Website ucr.edu
Country United States
Revenue 200M-1000M
Company Size 1000-5000
Company ClickSoftware Technologies Ltd.
Website clicksoftware.com
Country Israel
Revenue 100M-200M
Company Size 500-1000

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Salesforce Live Chat Market Share and Competitors in Customer Service Management

We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Salesforce Live Chat has a market share of about 0.4%. Other major and competing products in this category include:

Salesforce Live Chat
Customer Service Management
Salesforce Live Chat market share in Customer Service Management is about 0.37%
2,075
Companies using Salesforce Live Chat
Customer Service Management
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    What is Salesforce Live Chat?

    Salesforce Live Agent is a real-time live chat support that can be embedded on your website. This enables your customer service team to communicate effectively with the customers while they are on your site or app.

    Top Industries that use Salesforce Live Chat

    Looking at Salesforce Live Chat customers by industry, we find that Computer Software (11%) and Retail (11%) are the largest segments.

    Companies using Salesforce Live Chat - Distribution by industry

    Top Countries that use Salesforce Live Chat

    47% of Salesforce Live Chat customers are in United States and 8% are in United Kingdom.

    Salesforce Live Chat customers by country

    Distribution of companies that use Salesforce Live Chat based on company size (Employees)

    Of all the customers that are using Salesforce Live Chat, 34% are small (<50 employees), 43% are medium-sized and 23% are large (>1000 employees).

    Companies using Salesforce Live Chat, by size (number of employees)

    Distribution of companies that use Salesforce Live Chat based on company size (Revenue)

    Of all the customers that are using Salesforce Live Chat, a majority (54%) are small (<$50M), 25% are large (>$1000M) and 11% are medium-sized.

    Salesforce Live Chat clients - distribution by company revenue

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