We have data on 2,075 companies that use Salesforce Live Chat. The companies using Salesforce Live Chat are most often found in United States and in the Computer Software industry. Salesforce Live Chat is most often used by companies with 50-200 employees and 1M-10M dollars in revenue. Our data for Salesforce Live Chat usage goes back as far as 1 years and 5 months.
|Company||George Mason University|
|Company||Cengage Learning, Inc.|
|Company||University of California-Riverside|
|Company||ClickSoftware Technologies Ltd.|
|George Mason University||gmu.edu||United States||200M-1000M||1000-5000|
|Cengage Learning, Inc.||cengage.com||United States||>1000M||>10000|
|University of California-Riverside||ucr.edu||United States||200M-1000M||1000-5000|
|ClickSoftware Technologies Ltd.||clicksoftware.com||Israel||100M-200M||500-1000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Salesforce Live Chat has a market share of about 0.4%. Other major and competing products in this category include:
Salesforce Live Agent is a real-time live chat support that can be embedded on your website. This enables your customer service team to communicate effectively with the customers while they are on your site or app.
Looking at Salesforce Live Chat customers by industry, we find that Computer Software (11%) and Retail (11%) are the largest segments.
47% of Salesforce Live Chat customers are in United States and 8% are in United Kingdom.
Of all the customers that are using Salesforce Live Chat, 34% are small (<50 employees), 43% are medium-sized and 23% are large (>1000 employees).
Of all the customers that are using Salesforce Live Chat, a majority (54%) are small (<$50M), 25% are large (>$1000M) and 11% are medium-sized.