We have data on 633 companies that use Parature. The companies using Parature are most often found in United States and in the Computer Software industry. Parature is most often used by companies with 50-200 employees and 10M-50M dollars in revenue. Our data for Parature usage goes back as far as 5 years and 5 months.
|Company||Social Security Administration|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Parature has a market share of about 0.1%. Other major and competing products in this category include:
Parature, from Microsoft, is a leading provider of cloud-based customer service software for users worldwide, focusing on delivering amazing customer experiences through a powerful foundation of enhanced employee productivity through knowledge management, consumer empowerment, self-service and consistent engagement through multi-channel interactions.
Looking at Parature customers by industry, we find that Computer Software (36%), Higher Education (10%) and Information Technology and Services (7%) are the largest segments.
75% of Parature customers are in United States and 5% are in United Kingdom.
Of all the customers that are using Parature, 21% are small (<50 employees), 42% are medium-sized and 36% are large (>1000 employees).
Of all the customers that are using Parature, 47% are small (<$50M), 10% are medium-sized and 33% are large (>$1000M).