We have data on 62,478 companies that use Zendesk Chat. The companies using Zendesk Chat are most often found in United States and in the Retail industry. Zendesk Chat is most often used by companies with 10-50 employees and 1M-10M dollars in revenue. Our data for Zendesk Chat usage goes back as far as 1 years and 11 months.
|Company||Griffin Technology, Inc.|
|Griffin Technology, Inc.||griffintechnology.com||United States||50M-100M||500-1000|
|Kaseya Limited||kaseya.com||United States||50M-100M||200-500|
|Inmar, Inc.||inmar.com||United States||200M-1000M||1000-5000|
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, Zendesk Chat has a market share of about 11.1%. Other major and competing products in this category include:
Zendesk Live chat and messaging create a personal connection with customers looking for support.
Looking at Zendesk Chat customers by industry, we find that Retail (9%), Information Technology and Services (6%) and Computer Software (5%) are the largest segments.
22% of Zendesk Chat customers are in United States, 10% are in United Kingdom, 7% are in India and 5% are in Brazil.
Of all the customers that are using Zendesk Chat, a majority (70%) are small (<50 employees), 6% are large (>1000 employees) and 25% are medium-sized.
Of all the customers that are using Zendesk Chat, a majority (70%) are small (<$50M), 7% are large (>$1000M) and 15% are medium-sized.